I came there to buy a $5.50 money order with debit card but the reader in front of cashier's window…read more(which would have cost $2.50) wasn't working. Instead was instructed to use their ATM machine to withdraw cash to buy the money order. So instead of a normal 75 cents charge for a $5 money order, this one cost a total of $9.25. Something isn't right about this.

These girls are very fast, efficient and very, very nice girls to do business with! I had several…read morepages to facts with a lot of odd shaped items, and they did a great job in record time!

Easy process, Nicole is great! Looking forward to working with her business again! Very informative…read moreand helpful about fees and which currencies are better for which countries i.e. Pounds or Euros Thanks!

What a painless experience! I went online to trade in dollars for peso and scheduled an…read moreappointment on a Friday. On Saturday I got an email stating that my money was ready for pick-up. This location is situated in the mall area of the Shops of North Bridge. There is parking in the 516 N Rush parking facility. Access to the currency exchange is just outside of Nordstrom, across from the Jellycat plushy store. You can access Nordstrom from the parking facility. You have to take the escalator to the top, then go through the store to the mall. The currency exchange itself is a small enclosed area. The young woman, Tricha, who took care of me and The Queen was super nice and very careful when it came to counting out our money. She was great. She explained the exchange rate and carefully told us how much we had requested in pesos and counted it out in a slow manner so we could see each bill being counted out. She also explained the process for us to return any money not spent in Mexico to get back dollars. The exchange rates and service were very good and this will be my go to for exchanging dollars to foreign currency.

Awesome people, owner and employees are so very helpful. Any questions they will answer, in and out…read morein moments

I highly recommend this currency exchange!! The staff were super helpful and patient in finding an…read moreissue on my car registration paperwork. The manager contacted me and informed me of the issue and then had the Secretary of State halt the paperwork and send it back to be changed. They are great at what they do, very helpful, and patient!

To be fair, currency exchanges are sometimes not customer friendly because the customers are often…read moreNOT FRIENDLY. The typical clientele do not have bank accounts. They live paycheck to paycheck. With that comes stress and edginess regarding ANY money issues. I can't imagine how many times a Exchange teller gets SNAPPED ON because of a financial problem not created by the Exchange but a problem THE CUSTOMER BROUGHT INTO THE EXCHANGE WITH THEM that the Exchange can do absolutely nothing about. Case in point: It's coming to the end of the month. I procrastinated and my current plate will expire in just a few days. This is MY PROBLEM. I came into this Exchange to renew and the teller informs me I've been flagged by the state and cannot get the new plate sticker without an emission test. I didn't know. This hits me all at once... DAMN! Yes, I'm a little upset. But, again, this is MY PROBLEM. The teller did not create this problem. I brought this problem in with me from the street. As you can imagine, some customers might lose their sh*t. Might lash out at anyone and everyone. Might cuss out the teller. It wouldn't be the first time. It wouldn't be the hundredth or the thousandth. An Exchange teller catches heat from angry customers EVERY SINGLE DAY, MULTIPLE TIMES A DAY for issues that have absolutely nothing to do with them. I empathize. Must be tough gig some days. In any event, I don't lash out. I just stand there and take it all in. As I'm trying to plan my next move, I notice the teller is scribbling something on a piece of paper which then slides to me under the bulletproof glass: its the addresses of the two nearest emission test facilities where I can resolve my issue. The teller didn't have to do this. The teller did their job by telling me I couldn't get the renewal and why I couldn't. I wasn't entitled to anything else. But the teller went the extra mile and pointed me in the right direction. I know it may seem like a small thing, but I'm grateful for ANY act of kindness from a stranger. I'm not going to a currency exchange for complex banking issues. They are not designed for that. This exchange on 53rd street isn't that great but it's local and provides the services it advertises. Now it's up to me to get MY PROBLEM in check and get this emission test ASAP. And thanks to the teller's assistance, I know right where to go. Thank you, teller person. Hope you enjoyed the rest of your day

The woman that served me was very very rude and she had a nasty attitude I would never go there…read moreagain

Convenient location. You can get a money order here for just .49 cents!…read more The bad news if you're money order you paid for is lost or stolen.... You're s h i t out of luck. No thanks! Nothing beats a regular banking institution for safety and security..

Normally when I go to this location my interactions are quick and pleasant, not today. I went to…read moreget a roll of quarters and left feeling extremely confused and belittled by the older cashier woman who wears the glasses. She was visibly upset because I gave her three dollars which had tape on them. If these dollars were not acceptable then I totally understand and it would have not been an issue to not service me. She proceeded to use a condescending tone and give me a lecture on why it was a problem for her to accept the dollars. It's not what you say, it's how you say it. The disrespect and arrogance in her tone completely caught me off guard. Okay mam, if you don't want the dollars don't take them. Talking to someone as if they are your grandchild is unacceptable. The icing on the cake was when she flung the roll of quarters down towards me in frustration into the silver bin. How rude, unnecessary, and unprofessional! All I said was thank you, and then she proceeded to SAY THE SAME THING ABOUT THE DOLLARS HAVING TAPE. So glad I have respect for my elders. Do better!

come in to register a vehicle and the troll behind the window just throws paperwork at us and then…read moretries to charge me an extra $15 because i filled something out that wasn't supposed to be filled out i promise i'll never come to this currency exchange again and just go to DMV i swear people that work counting money are so broke and cranky

Payed out on a large dollar Western Union transfer when no other agent in the area would do so…read more Great service.

Stopped in there to register a car i just purchased. Teller that assisted me had me out within 15…read moreminutes with plates and registration - wow! She was friendly, informative and made sure I understand the whole process before proceeding. Will be visiting this location again possibly for other services that they offer.

2 things that help when you work in a job that deals with customers all day -…read more -actually looking up at the person that is trying to talk to you, or looking at them when you speak to them is always a plus. its hard to deal with someone who refuses to give you 2 seconds of eye contact, especially from behind that glass window. -not being an asshat when the customer asks for a receipt, its not a huge deal is it?.....ok maybe for some people it is asking too much. sorry to have bothered you.

It wouldn't be so crazy as to consider good customer service, by giving an even exchange on…read morepurchased merchandise either!!!!! I received CTA bus passes through this currency vendor, but didn't notice until I was at home that the attendant had given me 7-day passes instead of the $20 single-ride ticket passes that I usually purchase. I called to mention the cashiers' mistake and asked to receive the $20 dollar tickets in exchange, since none of the passes cellophane wrappers had been opened. She informed me that no exchanges were given on CTA passess, and then rudely hung up??????????????!!!!!!!!!!! This review is about the Cal City Currency Exchange located at 592 Burnham Avenue!

Came to this currency exchange on 111th & Halsted St during work hours and it was closed. Please…read moreupdate your hours.

There is not much to say about currency exchanges. Our experience with this location has been all…read morepositive.The staff was great, they worked fast, and effectively; we were in and out. Great location if you want speedy service.