Felt welcomed from the first phone call for my uncle, we came in and felt safe to ask questions and…read moreconfident he would get his head staples removed safely. Receptionist was so kind and the Dr was friendly and had us in and out of clinic safely. Highly recommend him. Thank you for the care Dr.

This rating is only for the phone call. had to ring like 20 times before and answer and the…read morereceptionist did not know how to answer any questions. do you accept medi-cal? - "no" ....okay what do you accept? - "cash" ....okay so what health insurance do you accept? -"not right now" ...so when will you accept insurance -"idk the answer im new" ..can you get someone else go help me? - "at 1 dr in" ...if the dr is in at 1 but youre open from 8- close people just have to wait for the dr at 1? - she contradicts her answer then gives some dumb response $45 walk in fee i lost brain cells communicating with her. felt like pulling teeth to get information i ask go speak to someone

Dr defrawy is amazing and he really spends time with you to get to the root cause. The office is…read morequick and they do teledoc appointments and the take most insurance

They take care of me incredibly well. I'm a scrappy old broad that comes in with injury's…read moreconsistent with a young boy. The list is endless (of course I refuse to learn or change my ways) Yesterday went in for results had a bad first degree or mild 2nd degree burn. Last year went in with a "tummy ache" oops bleeding ulcer. Got carted out in an ambulance and operated on by 5pm. Only had a couple of hours left to live. LITERALLY. Also realize that they do their best to help the uninsured who probably come in when they should have been seen months ago. If I'm not "busting a gut" or setting my self on fire I am proud of my professionals and happy to wait as they are caring. Infant with a fever and I'm waiting for test results. Am happy to and PROUD of my doctors to wait

The front desk people are terrible. Ugh They don't help you for shit. Their rude. My next…read moreappointment I'm going to let the doctor know. She needs to hire friendly and helpful people. Walter is the worst

Places sucks. Period. The front desk is terrible. There really isn't much else to say except for…read morefind a different doctor

Finding a doctor you trust is everything…read more I can't say enough good things about Dr. Sudha Govindarajan. Her meticulous approach and exceptional bedside manner make me feel heard and safe. She truly cares about her patients' concerns! Shoutout to the incredible team that keeps the office running smoothly: Nurse Sabrina for her amazing care and Michelle for always being so helpful. If you're looking for a PCP who treats you like a person, not just a chart--this is the place.

Service was amazing..the staff is very welcoming. Zero egos at the salon. You can tell everyone…read moregets along with each other. Thus making your visit a pleasant experience.. The stylist Atila is amazing and reasonably princed for the area..i decided to treat my older sister to a cut and color. His experience and expertise made my sister feel at ease. His consulting regarding the color choices and the upkeep that would follow was on point. As he made her understand what would require more or less upkeep depending on the lifestyle. Something you dont really think about when gettinf a cut and color. Sister was extremely satisfied and happy. She said this was one of the best experiences shes had at a salon. Oh yeah the strawberry mimosas were also really good.

BAD BAD BAD BAD BAD BAD BAD BAD STAFF AND DOCTOR!!!!!!!!!!!!…read moreIf I could give a negative review I would. This is the second time coming here for my kids. The first time I called (2025) I was providing my information over the phone and the lady was extremely rude. Basically said I didn't have insurance coverage and wasn't able to schedule an appointment. I reiterated the fact that my children were covered and she needed to check her system thoroughly. Back and forth discussion that resulted in my calling back to schedule it when she simply could have scheduled the appointment to begin with and verified the active status of my insurance upon the appointment a month later or even in between that time. With her continued rudeness, I decided to give her a taste of her own medicine "no pun intended". She clearly didn't like it and coincidentally changed her attitude almost immediately. Upon arriving at the Doctors office, i found out that the rude lady over the phone was thinner short lady with dark mid-length hair. I don't recall her name at this moment. Fast forward, we entered the medical room. Dr. Koo kept interrupting me, dismissing my input regarding my concerns for my child and their health, and kept telling my young kids for them to explain themselves. I get it, you want to hear from the child directly how they feel but when they dont have the right words to explain themselves and articulate what is going on then thats when parents should advocate for their kids and speak up, which I tried doing. But again, Dr. Koo continued to ignore my concerns as a parent and kept interrupting me or basically shutting me up. I figured maybe she was having a bad day. giving her and her staff the benefit of doubt. 1 year later, another physical. Took my kids in and guess what!? YUP! Same BS! Same receptionist/nurse (whatever you want to call her) was rude. The rude lady was asking me what concerns i had related to my kids health. I explained and there was no empathy whatsoever. I felt like the concerns I was explaining to her didn't matter and tried rushing me by not allowing me to finish what i wanted to say and asked me "any other concerns" even before finishing my last sentence. If you dont know how to listen to patient's concerns, then this is definitely not the field you should be working in ... lady! She looked like someone put cat litter and fecal matter in her food with that snobby expression on her face! ugh! I hope she reads this too! Mind you, she also forgot to list some concerns i expressed. Anything i mentioned she immediately interrupted me by saying "You can tell the dr that, you can tell the dr that, you can tell the dr that." as if she didnt seem to care about what i had to say. I specifically asked for two specific exams and it was like twisting her arm! these exams i know for a fact she was supposed to do and didnt want to do it probably because she was being lazy. if your child goes in for an annual check up, anything can happen within a year so many changes, so you want to ensure you get EVERYTHING checked out! Not this office. NOPE! THEY DON'T CARE!!!! Once she left, Dr. Koo came in (shaking my head!) I started explaining the concerns. Guess what!? She did the same thing again as she did last year. Interrupted me, dismissed me, she was checking my child and made the comment like "what do i know im not the specialist". Right, youre not the specialist but you ARE the DOCTOR, so have some empathy lady!! Not to mention, my insurance fees pay your salary including my out of pocket expenses, so be grateful! I told myself I cant believe this! AGAIN!?!?!? this is ridiculous! Who does this?! what kind of doctor does this!? i was livid and so annoyed at the treatment we received, (better yet, lack of treatment), and couldn't wait for the appointment to be over with. Oh! and the two exams I requested, only one was done. Lo and behold, the one exam I requested, turned out my child now needs to be a specialist. If i wasn't persistent on the inhouse exam, my child would have suffered even longer!!!! SAVE YOUR TIME, MONEY, ENERGY, AND EVERYTHING OVERALL BY SELECTING SOMEONE WHO GENUINELY CARES!!!! FOR THE LOVE OF GOD DO NOT BRING YOUR CHILDREN HERE!!!!!

Dr. Koo is such a great doctor. She has so much experience. She found my daughters heart condition…read morethrough a murmur and she will now need open heart surgery. So thankful she caught this. She's been a family dr for many others in my fam.

This is a worst place to come they make you wait for a couple hours and they forget to send the…read morepaperwork to do blood work. Not a organized office

Beware of this dr Luis Hernandez! He is the worse dr! My family member passed away because of him!…read moreHe does not care about his patients. All he does is prescribe medication without even looking into any specialist or lab work. He needs to have his dr license taken away! Do not make the mistake of becoming his patient and if u are a patient look for a real dr who cares about his patients.I would give him 0 stars but I had to use one star to post this. Ridiculous!

Doctor Vela is the best! Easy to talk to, makes it simple to understand and very great personality…read more Very professional and tells it like it is. The 2 girls at the front desk are very professional and make you feel welcome. Thank you all!

Dr Angelica Maldonado is such an amazing cool chill doctor! She made me feel so comfortable and…read moreeducated me really well. 10/10. The office is clean. The front desk and medical assistants are so nice and sweet. They also made me feel comfortable. Haven't been to the doctors in 10years.. I know bad. But they sure made the experience good. I'm recommending my whole office to make an appointment with them !

Me and my family have been well taken care of by the doctor's here for many years. They are open…read moreSaturdays as well that is very helpful.

We recently moved from Seattle to LA and needed to find a new PCP for my aging parents. Dr. Jessica…read moreHaugen at Family Care Specialists has been amazing! She immediately put my parents at ease with her warmth and professionalism. As their caregiver, I truly appreciate being heard while my parents were treated with respect and compassion. Highly recommend if you are looking for a new PCP!

I have come to Optum in Montebello for many years but before Oprum they were other health clinics…read moreand name changes. They really care for their patients very much including the doctors. Optum have many specialist like family doctor and pediatric.etc..

I had to Choose '1' Star because it didn't give a Choice to Choose' a ZERO STAR…read more The QUALITY of SERVICES has taken a Turn for the WORSE since it became OPTUM. Optum Does NOT provide Good Service or better yet Optum provides NO SERVICE @ this Point. Calls are ROUTED to the CALL CENTER then SUPPOSEDLY someone will CALL YOU within '48' hours which is ALREADY UNACCEPTABLE ! I've been trying to SCHEDULE an Appointment for 'PRE -OP', I originally called on 3/10 / 26 Tuesday ), waited for a Phone Call back on TUESDAY, WEDNESDAY, THURSDAY & FRIDAY- No Phone Call back was made from the Montebello Office. Here today 3/16 now 1 day Shy of 7 Days, I called back again & still NO CALL was Received from the MONTEBELLO office. For those looking into Providers that CARE about their PATIENTS please look ELSEWHERE- OPTUM is NOT the place. Unfortunately, for now I can't make any Changes with My or My Husbands Insurance... However, when Open Enrollment comes It Definitely will not be with OPTUM.

Absolutely AMAZING!!! I cannot express how much I love these doctors and all their STAFF. Such a…read morewelcoming feeling every single time! Dr Gochingco & DR LAM deserves 5 stars! They go above and beyond what is expected. The level of service is unbeatable. The wait time is extended but that is only bc they know how to take their time with patients and address every concern unlike other PCP's who make you sched a 2nd appt just to address a 2nd or 3rd concern, are you kidding me..

Tengo años llendo a esta clinica. Me gusta porque esta limpia las asistentes muy amables menos…read moreMayra esa señora ocupa entrenamiento respondiendo el teléfono y ser amable con los pacientes siempre es grocera ah y si no llevas cubre boca te quiere vender una ella en $2. Que ridicula si las asistentes y Doctores Andan sin mascara. El Dr. Rafael es otro que nomas se pone una bata Blanca y se cree Dr. Jajaja No existe privacidad entra a los cuartos gritando y se escucha lo que tienen el paciente de al lado con sus gritos. Parece que le pican el culo antes de entrar. hahaha