I have come to Optum in Montebello for many years but before Oprum they were other health clinics and name changes. They really care for their patients very much including the doctors. Optum have many specialist like family doctor and pediatric.etc.. read more

I had to Choose '1' Star because it didn't give a Choice to Choose' a ZERO STAR The QUALITY of SERVICES has taken a Turn for the WORSE since it became OPTUM. Optum Does NOT provide Good Service or better yet Optum provides NO SERVICE @ this Point. Calls are ROUTED to the CALL CENTER then SUPPOSEDLY someone will CALL YOU within '48' hours which is ALREADY UNACCEPTABLE ! I've been trying to SCHEDULE an Appointment for 'PRE -OP', I originally called on 3/10 / 26 Tuesday ), waited for a Phone Call back on TUESDAY, WEDNESDAY, THURSDAY & FRIDAY- No Phone Call back was made from the Montebello Office. Here today 3/16 now 1 day Shy of 7 Days, I called back again & still NO CALL was Received from the MONTEBELLO office. For those looking into Providers that CARE about their PATIENTS please look ELSEWHERE- OPTUM is NOT the place. Unfortunately, for now I can't make any Changes with My or My Husbands Insurance... However, when Open Enrollment comes It Definitely will not be with OPTUM. read more

Don't come to this office. It was the worst experience and worst customer service--overall, a circus. had a scheduled appointment in September and they canceled it a day before. Made another appointment for January and they just canceled it again today. No one here or the company takes responsibility for anything and have you wasting your time and health. Made a complaint with optum they have no resolution or any type of help. What's the point of making an appointment if they're just to then cancel it a day before after requesting the day and still get charged monthly for the insurance. Try avoid this office theyre just a waste of time. read more

I went in and it took the receptionist a while to attend me when they only had 2 people in front of me. Due to them gossiping instead of attending me. Then when I said I wanted to see an urgent care doctor (the maps said it was still urgent care) the girl said it wasn't urgent care anymore, and proceeded to just throw the paper on the table instead of giving it to me in my hand. I'm a patient of optum and I didn't sign up for that service. Do better. read more

Hi TJ E. I called the number that you provided and they did not resolve the issue. And I still don't have an answer as to why they have not submitted the reauthorization. They just keep giving me the same answer."We will be submitting that request" read more

My last primary care physician had a horrible bedside manner, but the location was convenient. I dislike going to the doctor, and she didn't make the situation any better. Plus, rather than provide answers she just threw out accusations. A friend of mine recommended Dr Vincent Wu. However, his office location was not convenient. I finally convinced myself that it is only once a year and I could suck it up, so I made an appointment. I'm glad I did! I arrived early to fill out the New Patient Paperwork. The lady that assisted me was friendly and efficient. I was called in for my appointment on time, which made me happy because I don't like having to wait past my scheduled time. My time is valuable too! I liked Dr Wu immediately. He is friendly and personable and takes the time to listen and explain. He provided solutions not accusations. His assistant was also very sweet. She drew blood and took my blood pressure with care. If you are looking for a good Primary Care Physician, I recommend Dr Wu. *His office is in the same building as Urgent Care 2603. *Located in a shopping center, so there is plenty of free parking. read more

Optum - Montebello - Located in the same building as Urgent Care. - Internal Medicine Near Me - Montebello, California

Ms. Martha PRL was amazing! She was very attentive and accurate! She answered all my concerns in a timely manner. Very patient, humble and sweet. She is a great listener. Her verbiage was very professional. Thank you for your great support and service. Please help others to have your great communication skills!! read more

Where do i begin, this place only causes more stress and sickness from it. Patients can't get through, cannot make appointments and now there is no urgent care. Meredith Ching will not get back to patients to schedule appointments. This is horrible, we need tests done and there is no call back after she said she wanted to schedule more tests. We need answers and immediately. Get back to your patients this is horrendous read more

For the Healthcare partners. The female doctor there completely ignored my elderly mom and gives her a higher dose without even explaining or doing tests. Then for health concerns about something on her skin. They do not even write a referral or call the dermatologist and give her the wrong phone number. She is rude. read more

Too bad I cannot give it 0 stars, this facility always has something going on, came for xray and without notice place is closed due to flooding, called Optum and they were not even aware themselves, what shame, Optum performance to matter DON'T CARE, go find somewhere else fu$% y#$ OPTUM read more

TERRIBLE SERVICE! Cannot get through to anyone to schedule an appointment for my newborn son!! His first two appointments were great, now to schedule his follow up appointment I'm constantly on hold for over 30 minutes and I eventually give up because who can stay on the phone waiting with a newborn?? Apparently a manager got involved and I was suppose to get a call back, NEVER DID! I have been trying since August 19!!!! GET IT TOGETHER OPTUM read more

Extremely frustrated that this place takes zero accountability for the way they do their scheduling of patients. I had an appointment on sept.17,(mind you this appointment was done months ago in advance) and when I made my appointment I specifically said I needed a physical done. Once I arrived, and I'm doing paperwork they ask me for a co payment of $30, I ask why if my insurance pays for physical, they said whoever did my appointment didn't specify which type of appointment it was. I end up paying $30, waited hours until I was seen, just to go in the room, get undress into a gown, and have my vitals taken, so that the nurse can then come back in and say unfortunately Dr.ching won't be able to see you because it does not say physical on the charts?! I had to then get dressed and asks to speak to a supervisor "Katrina" and said how is this fair? Charging me $30 for a mistake done by your office, and now to waiting and wasting time just to tell me unfortunately the doctor can't take another physical today you have to reschedule? Make it make sense please. Drive back home (35 min) called and reschedule but nothing was available until the follow year 1/29 which is tomorrow. I just received a phone call stating that they needed to cancel my loooong awaited appointment due to "over scheduling"! How?! I made this appointment months in advance?! How are you going to cancel my appointment? Sandy then said next available appointment is march 4th. What makes me think that they're not going to call me the day before to tell me the same thing and blame other "third party scheduler" for yet another mistake? Who's taking accountability for this? Absolutely no one. This is sickening because I've been waiting to see a doctor just to hear the run around. Absolutely disgusting and disappointing read more

It has been a real pain to get diabetic refills for both my medications and my husbands medications. It takes them over 2 weeks to actually get a response after both we call and the pharmacy calls, and faxes them. This place is just getting worse every single year. read more

Super horrible service by front desk personnel. Doors open at 08:00, front desk personnel take their stations at 08:10. Sick people stand in-line waiting for apathetic front desk personnel who are quick to point at signs on glass partition indicating the obvious. Many other staff arrive late. DON'T schedule an appointment at opening time. Security opens doors but no one will be at front desk until their early morning, pre-duty, break ends read more

Optum Montebello's pediatric office is the best! Dr. Rosado and the nursing staff there is incredible. Mayra really puts my mama medical questions and nerves at ease. Ana was so sweet and gave my child stickers after the appointment. The waiting room even has a kids table and a kids channel on the TV while we waited although the weight was not very long at all. As soon as my child sat down, and we were already called in. They recently did some renovating and switching of spaces. Now the speciality offices are to the left of the front desk, while pediatrics side is to the right. Since I've been coming to this office for the past three years, I've often felt a like the front desk here is not very warm and friendly, especially coming in with a child. It's a stark difference going from the front desk to the pediatric side, which is much more inviting. I felt like asking questions to the front desk staff is a nuisance and burden. I don't look forward to interacting much with that front desk but worth it for being seen at their pediatrics. Glad they take care of schedule my child's appointments and I don't have to return back to their side upon leaving. read more

First of all, I didn't wait long and I was out in two hours which was a plus! Check in wasn't long either, the lady was a bit snappy but I get it. Patient registration wasn't my thing either... she gets a pass. All the nurses and staff were great! Charge nurse Cathy was amazing! I really loved her she was literally the greatest and she cared! Dr. Mohamed Qadi takes the cake! He was very thorough and thoughtful, went above and beyond for me and made sure I got my X-rays scheduled and was fast in prescribing my medication! I really hope he stays, he was good to me and the service overall was great! The LVN who did my labwork today was great as well. Honestly I felt like everyone went above and beyond and I will come back. Thank you team THESE REVIEWS ARE FOR THE URGENT CARE! Thanks read more

My son went to see a doctor with the flu, the doctor refused to see him because he had the flu. He took COVID test and tested negative, he let them know, it didn't matter. What are the doctors there for, if not willing to see patients. They stated that urgent care can also refuse to treat you. What is the point of having doctors, when they won't treat patients. read more

Feeling so grateful after this health-care visit. To Dr. Maribeth Ching and all the wonderful staff at optum in Montebello, your kindness and helpfulness is greatly appreciated. All patients are greeted with a positive attitude and in a respectful manner. I was seen quickly for my appointment. From my experience, I witnessed great customer service which provides good healthcare visit outcomes. read more

Horrible. Appointments take months and you can never see your primary because of this. Their answer is to send you to Urgent Care for a 4-6 hour wait. Wife was sent to X-rays, no appointment necessary because you have to wait over two hours to get them done. At this point it's easier to go to the hospital and get everything done at once. read more

Since I moved, I needed a new PCP and this one was closest to my house. I made an appointment for an annual physical exam with Dr. Zamora and the person assisting me was friendly and helpful. I was able to get an appointment rather soon. When I got there, I had to check in with the people outside in the tent before going in and checking in with one of the people at the desks. It's very clean and spacious in the waiting room. The physical exam went by pretty quickly lol and Dr. Zamora was fine, asking me the usual questions and whatnot. The only thing they didn't do here which I thought was odd was take my height. Also I was irked because they wanted to do blood work but nobody told me that head of time so I wasn't fasting so I had to schedule another appointment to come in and do it. Not a big deal, but a minor inconvenience lol. read more

I don't know why this location has such a low rating. This has been our urgent care since my daughter was 6 months old. She is now 4 years old. We've been there three times the past year. For a sinus infection, Covid test, and just today for a persistent cough. They've always been professional, and the wait times have not been too long. The doctor she has seen (I forgot his name, I believe it starts with an R) has been very patient with her and explains what he's going to do. read more

I have come here a few times and I will say the staff and Drs have always been kind and very professional. Because they are sometimes busy, the wait may be long. Today I waited about an hour and a half before being moved to a room. Other than that, if one is patient, to me, I would definitely recommend this place. read more

Definitely time to find a new Dr. This place gone completely down hill since optum took over. I knew it was bad from my past few visits but because of my Dr I continued to stay. But now today they refused to make me an appointment. I expected to wait a month or two for the appointment but to be told I couldn't make an appointment was absolutely shocking! Even as I write this it sounds absurd. My Drs office told me I can not make an appointment. That's definitely a new one. Time to find a Drs office that will actually let me see a Dr. read more

I have been trying to find a good doctor and decided to try Optum since it's close to home. The facility is clean, and customer service is ok. They are only open M-F and working hours are 8 to 5, closed on saturdays. Inconvenient for those of us who work. Apparently, appointments are not respected. It's more like first come, first served. I was assigned with Dr. Zamora, and she is very indifferent or careless about patients. I was very disappointed at the doctor and the fact that appointments are not respected. read more

Avoid this place if you can. Front was ok, not bad. But then, nurses do not smile. I asked nurse for the doctor's name and she never came back with it, simply ignored me. When asked on estimates when I would get my ultrasound no one could give me an estimate. Some nurses were improperly wearing their masks, with only one thread on. I informed the front of how I think nurses masks should be placed on corrctlOne of those nurses, the triage one, wearing those poorly placed masks had a bad cough. I was in that room after the doctor left for close to an hour. The room was warm. And I was just taking up someone else's space. I will try another urgent care next time. read more

I wanted to greatly compliment Robert with referral services. I came in with severe sinus infection and the Dr referred me to a CT scan in Downtown but the referral had to be processed first. Sure enough, at around 9 and next morning I got a call from Robert that he took care of my STAT referral with insurance company and made an appointment for me in Downtown. GREAT JOB ROBERT! We need people like you!!! I also wanted to thank Dr Milan who was very attentive and polite. He listened to my concerns and agree to do further evaluations that other doctors (dentists) didn't acknowledge. Thanks to both Robert and Dr Milan!!!!! read more

Very disappointed with the Montebello location. My mom was trying to talk to her PCP due to currently having COVID having a cough and a rude receptionist answer the phone. You only need a person last name, first name and DOB only if there multiple people with the same name confirmed the home address I thought another person has the same address. The receptionist keep on telling my mom stop being rude. Well first of all she has COVID and is coughing and she wanted to speak to the NP because the Doctors don't even answer your questions or do anything about it. I want to switch my insurance self because I never like the PCP at this Montebello location. Can't wait to switch my group plan. If someone is feeling sick be compassion COVID is still around and people don't want to be going to the hospital instead calling there PCP and see if they could help them out. If you don't want to work at this difficult time maybe you are in the wrong field. read more

This place is ridiculous today. For the most part this location has been good. Today we were helped by front desks receptionist who hate their job and can't even liven up any. The nurse who took the vitals was either having a bad day or just gates people. I've been here for the last 1.5 hours with only 3 people ahead of me and I'm currently sitting In the exam rooM. My issue is that both the receptionist and the nurse tried correcting my parenting when my son was standing by the front door, not doing anything. Receptionist came out panicked as if no one was watching my son and I tell her he's fine. Then the nurse comes out to tell me "excuse me, no he's going to get hurt". Healthcare partners need to hire employees that can be personable and not so mad at the world. Just avoid this crew all together. Oh and there is a fly flying around in my exam room Never coming back here. read more

I had the worst experience with the radiologist. When I entered the changing room she asked me to put a gown. The gown was from the previous patient. I did not put it on and just looked at her. Then she expected me to know where to stand in front of the mammogram machine. Did not know how to explain the procedure. Extremely insensitive, instead of explaining, her question to me was, "I you thought have done a mammogram before?" Terrible! read more

This urgent care office is great. Everyone from start to finish was super friendly and professional. I was in and out in less than 2 hours, with X-rays included, even though there were a lot of patients. Thank you to all! read more

2 time here for urgent care. Wait times are very reasonable, the ETA they gave me was pretty accurate. The staff is very friendly. Would definitely come back. read more

They are the absolute worst. Completely unprofessional. They do not care about their patients. Unfortunately I did not get the doctor's name, but she's an older white lady, like those typical evil old ladies you see in the movies, real crypt keeper status. She barely said 2 words to my wife when she came to see us and it didn't seem like she wanted to answer any questions we had. oh, then she left Hey at least she got paid right? That's all that matters. This place is really something. Please, if you want actual care, and this is the closest urgent care to you, just go to AME Urgent Care off of Beverly. They are professional, their facility is clean, and the doctors there do not lack compassion. If you're a doctor, i feel that your compassion is what makes you stand out. read more

Came in with a history of childhood asthma while experiencing chest tightness and the staff, unwilling to listen to me or my other symptoms, immediately threw me into the COVID ward where people were coughing and wheezing around me. Staff was rude and acted like I was wasting their time. They argued with me that I had COVID so I'd pay for a test and when I refused (because the county offers free tests), they admitted that I don't display signs of COVID and most likely don't have it. After realizing I didn't have COVID, they basically wanted to send me on my way because "I don't know why you're in this side of the clinic". Zero help at all - even after explaining that I thought my symptoms were asthma related and I didn't currently have medication or an inhaler, the doctor shrugged and said "I don't know what you want from us". Now I have to miss work to get an actual COVID test to make sure I didn't catch it from my clinic visit. DONT COME HERE, especially if you have a compromised breathing condition because they'll definitely throw you in the COVID incubation chamber. UPDATE: The issue was anaphylaxis from a UTI antibiotic I had started a few days prior. I MENTIONED TO THE DOCTOR WHEN I WAS SEEN THAT I HAVE ALLERGIES TO OTHER UTI ANTIBIOTICS. I even asked him if he thought this could be an allergic reaction, which he ignored and blew off. My partner ended up calling them about it the next day asking for advice (when my condition worsened and my windpipe was closing up) and they told him that I'd have to come back so they could re-evaluate whether or not I had COVID even though the doctor had ruled it out the day before. They told us directly that there was no chance of me being seen in the regular unit because of my breathing difficulty. This place is USELESS and I could've literally died from anaphylaxis because of their complete negligence. read more

I don't know what's wrong with these people. They let you wait for 30 minutes, and people who are Mexican they were after me. But the front desk let them in, and before they came. They just told me : all room is full. Are they have discrimination? Excuse me ? Also keep me in a room, and I heard that the front desk said : I'm just let her wait. What the heck. Don't go to this urgent care. Really rudeness .even though the doctor is nice. But the friend desk is like we owe the money. read more

I've been here twice in 2019 for sports injuries and have had great service. I have been coming here for years and they have recently remodeled and spruced the place up. The admission staff is great and fast. The medical staff is also great. I even got a follow up call the next day from the PA I saw to see how I was doing and check if I found a specialist I needed. Keep up the great work. The only gripe I had on my last visit and I hope someone in management in this facility reads this is...your XRay tech (Norma I believe is her name) needs to get on the ball. She never came to get me and I sat occupying a patient-room for way longer then I should have. I finally peeked out of my room and got the attention of someone and was wheeled over to her. From there she did her job quickly and well. That dead time is the inconvenience to the patient and hinderance to the operation as I was taking up a room for too long. read more

Had chest pain. Came to here and was checked in and nurse took my vitals within 5 minutes. All the staff was very friendly and helpful. Special thanks for the doctor who took the time to speak with me about my concerns and give me peace of mind. I was recommended some otc medication for heartburn read more

Nurses have very very bad service especially front desk the are Rudddddde as can be with patients!!!!!

Brought my father to urgent care, probably waited less than 1 hour to be seen by a doctors. I honestly felt my Dad received excellent service. The doctor ordered lots of test and took the time to explain and answer every question we had. The nurses also provided excellent attentive service. The professionalism of every staff member made the visit a pleasant and less stressful. read more

I'm so over this place. I have been trying to reach my doctor for one month. I was told a month ago I would be called back and given a date for surgery and I'm still waiting. I call every week and I leave a message for the doctor. My last message was over a week ago and was marked urgent. I understand the whole issue with Covid but for the doctor to completely ignore me is not OK. At the very least be professional and tell me to go somewhere else. read more

I try really hard to keep a positive attitude and understand that you're not always going to get the best service. This place really has no excuse for being this terrible. They deserve every 1 star rating on here. So I got a call from my niece's school because she was hurt and my sister and brother in law were at work and not able to answer their phone. They called me as her emergency contact, and I picked her up within 15min of the call. My 6 year old niece was in a lot of pain and couldnt move her arm at all. After inspecting it for myself, I was able to tell it was not broken but I wasn't sure what was wrong so I decided to take her to the closest urgent care to her school, this one. BIG MISTAKE. I arrived there, explained the situation to the intake clerk and told her i do not have her insurance and ive called my sister and brother in law numerous times but I'm not able to get a hold of them. My niece was in so much pain I felt so bad for her. After BEGGING them to JUST take a look at her and that I would pay in cash since her insurance was unavailable to me, the intake clerk gave me paperwork to fill out. I was so happy at that point because I wanted my niece to be helped. While i was filling out the paperwork, the doctor shows up and states she can't help me. So i asked her if she was refusing to treat the patient. She said she was refusing the treat the patient without consent. This is RIDICULOUS. The whole time she had an attitude, and was flat out insincere. I don't care who you are or who you THINK you are. This is a direct message to that doctor specifically, you are equivalent to human garbage if you refuse to even take a look at a child who is in pain because "oh i dont have consent." Patients always come first you sad excuse for a "doctor." I ripped up the application they had gave me and threw it back at them. Then she tells me "that's a good example you're setting there for your niece" oh NOW she's family? LOL. FYI-- when it comes to dealing with people like you, that is an outstanding example for my niece. Anyway, I took my niece to AME Urgent Care and they were absolutely wonderful. They took a look at her, they were extremely polite and offered great advice. I wasn't try to do anything bad. I just really was scared and wanted to make sure my niece was okay. Save yourselves the heartache and go somewhere else. This place has terrible reviews for a reason. read more