I had high expectations for this venue, I trusted this place to hold our wedding at and now I find…read moremyself completely regretting that decision. The venue is beautiful but unfortunately the staff did not deliver as promised. Looking back, my event was not given as much importance as it should of had. We promptly provided them with the itinerary, sitting chart, insurance confirmation, and the songs for every dance, I mean everything they asked for, was given to ensure that the wedding went as we desired and planned for. A month before, we had a meeting to discuss every detail of the wedding with who was supposed to be the coordinator of our event, which was Linda. Mind you, we have sent the itinerary and everything else weeks before; Linda was oblivious to any of the documents I've sent the staff but conveniently had only printed out the insurance confirmation. We verbally repeated every detail of our itinerary and decoration arrangements, which we assumed that everything was acknowledged and understood. The day of our wedding, staff was struggling to find the table numbers which prompted Linda to tells us that we never brought them, they were provided at the rehearsal but if they couldn't find them we suggested them not to do the assigned seating to avoid any confusion, but it seemed that our suggestion caused her to be irritated at us, even after they were able to find them. Also, we made arrangements with a vendor for our wedding cake who arrived and while she waited for my family member to give her instructions on the decoration, Linda dismissed her immediately and told her she would have somebody arrange it for her, which she didn't do. When told that she shouldn't have done that it was an independent business she said that the lady had been "waiting for a long time" and she decided to let her go, yet the cake was not set up at all. We understand it is very stressful being in charge of event preparations but this matter was not on her tasks, all she needed to do was let us know where the cake goes and let the cake vendor handle the rest as we had agreed previously. Sadly, the problems didn't end there. Unfortunately during the wedding: the dj played a random song for one of our dances, at the cocktail hour my guests were treated poorly when they made their way to the sitting area however there were no signs indicating that the area was closed as previously agreed. We ended up not cutting the cake because Linda refused to save part of it and told me they couldn't do that due the table not being "big"enough to fit both parts. In order to avoid conflict, I told her I would have a family member cut it and all I needed was for them to pass it around, which Linda also refused. Annoyed at my requests, she rudely asked me how much cake I wanted to be saved, tired of her attitude I told her to forget it, that we weren't going to cut it. After the party the cart that was supposed to help my guests descend safely to the parking lot (super important since I have elderly and physically impaired family members), with my grandmother and my impaired aunt already seated in the cart, they were instructed to get down because apparently time had ran out and they couldn't transport them despite not having discussed a time limit of this service in previous meetings. In short, everything that happened was very disappointing it was supposed to be a very happy and enjoyable experience for us and for our guests. I know things don't always go the way you planned them, but I would expect the venue staff and coordinator Linda to all be on the same page with their protocol and procedures but the staff would contradict each other. It would have alleviated some confusion if the information reviewed, during the multiple meetings held, would have been implemented.
Furthermore, even the attitude we received doesn't hold as much relevance with us but treating our loved ones poorly is truly unacceptable, that is something we can't dismiss. We hope this venue takes feedback like ours seriously, people choose this place to celebrate the most important times of their lives, they should be able to remember it with fondness and gratitude instead of leaving with a tainted memory.