Amazing work!.. the owner Luis was super helpful and made sure everything went smoothly.. I came in…read morewith a broken LCD light on my iphone and it was fixed in less than 30 minutes and he also gave me a FREE screen protector. I'll definitely be coming back with any fixes I might have in the future

Worst customer service ever experienced, went in to have an digitizer screen replaced. Came out of…read morethat shop with a $180 bill a lifted LCD screen sunken home button an a non functioning sleep button, went back an explained situation owner gave a hard time even tho stated repairs came with warranty stated on receipt as well took item back just under 1 hour after 1st picking up, went back 4 days later to pick up just to find out still un repaired an glue all around screen. Argued back an fourth with owner about work performed asked for a refund owner commented wish was in his county to take care of a person like my self. I simply wanted my item fixed for the $180 dollars charged, beware of this shop an owner will never go back an I do not recommend to anyone beware of business, corrupted will rob you for your money.

I contacted SITREP less than 24 hours of needed on-site security services. While other security…read moreservices won't bother providing security for customers with a less than 6 month contract - To my pleasant surprise, SITREP came through and performed exceptional services. Our need was more focused in the realm of employee termination. The "officer" assigned to us showed up on time, texted when in route, staged himself on the premises, and checked in routinely to give us a SITREP. Furthermore, the officer facilitated a last minute request to escort a vehicle off-site. Exceptional service. Highly recommended. And will use again for future needs.

I don't think this company is in business anymore. They were pretty useless anyways. Seems like…read morethey had a lot of untrained young teenagers working for the company that lacked grooming standards. Dispatchers sounded like they were sleeping and they acted like they did not want to respond to calls.

This time I failed on the follow through!! Molly, my sincere…read moreapology! The rest of the story: The maker of my central vac (The name of which I don't recall & I am out of town As I write) was not interested at all in my plea, I also Called them, the part needed was on back order with no projection as to when one would be available. I called Secure Systems and spoke with Molly who explained that this type of customer service was new to them as well, the original manufacture had sold to one of the major manufacturers, that explained a lot!!! The best part, however, was Molly's response: she apologized Profusely and sent the technician with a brand new central vac canister and charged only her cost, WOW!! That IS customer service. I very much appreciated the new vacuum and the 5 star resolution.

I signed up with Secure System June/July 2022. They showed up with a bunch of equipment and bulky…read moreequipment that I wasn't expecting. After reluctance I agreed since I was having to leave to North Carolina for work and needed a system for my house. I purchased a second home in North Carolina not long after. I installed SimpliSafe in that home. 1. The system you buy what you need, and install it yourself. The equipment doesn't leave residue. There are no holes or wiring involved. 2. Secure System, stated the system had 24 hour back in the event of power outages. It's Bakersfield, in the summer power outages are frequent. I kept getting calls at 2 am to notify me or the next person in my list o contacts, that we had a power outage. Like who wants to be wakened up at 2am to be told you have a power outage ? Ok, thanks, but don't I have 24 hour back up power in the system? Yes, but we thought you should know you don't have power at 2am. 3. I signed a 3- yr contract for $70/month I tried to ask if I could remove some of the windows they said, you can remove them but we will continue to charge you $70/month. Then the bill went to $78/month. I contacted multiple times no response. 9 months later and im finally in Bakersfield and go personally in to the office. They tell, me oh, maybe a mistake you shouldn't be paying $70 that was a mistake. So since April 2023 I've been paying $78 not $70 as per the same contract that they were holding me. 4. To end my contract early I paid Secure System $826 to end the contract and have them remove all their equipment from my house. They come, remove and LEAVE all the residue, wires, and holes in my walls for me to go clean. The guy who came said, the stuff comes off with Goof Off. I have to go buy things to clean up and patch up their mess. Save your self the time and energy and go with SimpliSafe, $24.99 BETTER service and equipment. You can add or remove whatever you want when you want, I can drop down to $14.99 a month if I wanted to and create schedules on the system. Now I need to pay for someone to patch and paint the holes and clean the reside Secure Systems left behind on top of the $826 I paid them to get out of my house. RESPONSE TO MOLLY: 1. Unfortunate, you can't event get my name right. My name is Jessica per the contract and Yelp page. 2. Thanks, but Molly needs to try to attempt to discourage people with the Cellular Fear to make sure people are afraid and come get stuck on the same issue I did. I have a BS, Chemical Engineering. I've done extensively comparing Secure System to other systems and that's why I can, and WILL continue to help other people not fall for this company willing to cause damage and mess in people's personal property like a home. SimpliSafe partnered is with ADT which is a reliable safety company that LYFT also uses for leading the industry when it comes to safety. Even LYFT uses and partners with ADT for passengers. The cameras send real time video in the event it needs to seen real time to send RESPONDERS !! SimpliSafe does not partner with SmartHomes to ensure the safety and Integrity of their systems. THIRD UPDATE: they connected their shitty system to my HVAC in the attic, and it's been WITHOUT POWER for 17 days because of their technician. In addition to the cleaning, patching, painting, I need to bring my HVAC contractor that had installed all new duct work and HVAC unit to go see why, if the breakers on the panel are on, does my unit not have power. BY ALL MEANS WORK WITH THESE PEOPLE IF YOU WANT ALL THESE HEADACHES AND EXPENSES STEALING HOUR MONEY AND DAMAGING YOUR HOME.

The owners are efficient and offer quality service. Great and affordable prices as well. Thanksread more

The service was sub par and the owner was rude to me during the interaction. Good prices though.read more

We always use O&A for our school events and non-profit events. They are always on time and ready to…read morekeep our events safe! Even the day before, they always make time for us! We recently hired them to secure a large apartment complex and I can tell you there is a huge difference from the last company prior management had hired!! They were no where to be found! O&A is always present.

Company says they are open ? They have no license, we know several people that worked for them…read morethat have checks bounce, they still have not been able to get their money.