Be careful when ordering eyeglasses because they will add a bunch of unnecessary charges to up the…read moreprice of the lens. I got stuck paying a lot for things I did not even want. I will not be back.

It is incredible to me that they would be so unfriendly. The doctor has always been nice, but the…read morestaff is always so "bothered" to have to deal with you. They pound away on the computer for a great deal of time without talking, or asking you anything, just making assumptions...I've gone there for the last time.

Quick, nice greeting; excellent job by the gentleman that gives you the test. My Dr was amazing and…read moreso was my lady that helped me pick out my glasses!

This place is crooked - I went to them for an eye exam and they said I had bad cataracts and needed…read moresurgery - they wanted me to schedule with their center in hanibal - they called me multiple times to tell me my insurance would pay for the the surgery - thank god I got a second opinion with another eye doc who is not part of a money making chain - my eyes are fine and I was told my cataracts are minor and I do not need surgery - beware !

Showed up for my appointment and was checked in and seen quickly. Had an eye exam that was fast and…read moreprofessional and was able to see the doctor right after. Got my perscription, ordered some glasses from a nice selection, and went back in to pick them up a couple of weeks later. No drama and friendly service makes it a 5 star from me.

I was told that my insurance did not cover eye glasses, when, in fact my insurance does, I feel…read morediscriminated against. Other than picking up my prescription I will never return there again and I will never recommend them

I called the local Bard office. I was greeted with a loud sigh and " can I help you?". I…read morerequested an appointment before 9 AM. I explained I had about a months worth of contacts and would need glasses and contacts. I again asked for an appointment before 9 AM. I was given an 8:40 AM appointment. On the day of appointment, I arrived 15 minutes early. I was greeted with a loud sigh and "Can I help you?" identified myself and was told my appointment was at 10:40. I explained the above and was again sighed at loudly with an eye roll. I was asked to make another appointment as they were too busy to work me In. I explained I now have two weeks of contacts left and was concerned about how soon I could get another appointment. I made the appointment and the receptionist said, " want me to write it down so you remember?" I said, "I remember making the appointment with you because I can identify the signing and attitude.". Enter the second employee who said" if you have a problem with something take your business elsewhere.". excuse me.... " it's not our fault you waited until you had two weeks of contacts left to make an appointment.". I attempted to explain and was told I was "hostile and needed to do business somewhere else.". I did and they lost 1400.00 of business, future business and my husbands business. zero stars. zero

Really friendly staff and the doctor was great and really knows what she's doing. Very clean and…read morestate of the art facility. I was impressed. My glasses turned out perfect. Couldn't be happier! Highly recommend!

I don't understand why a patient has to be seen by an optometrist first even though an…read moreophthalmologist was requested. I was seen by Dr. Heidi Haisley in August 2023 for an eye infection. I was told that this was the protocol and an ophthalmologist would be called in if she couldn't diagnose the problem. I had this eye infection for 3 months prior and had been given eye drops at the walk-in clinic in Memphis, MO with no results. Dr. Haisley prescribed different eye drops and said to call her the following week if it was not resolved. The issue was not any better. I called and she was sick the following week. No one returned my call the 2nd week either. I finally got in to see an ophthalmologist in Keokuk, IA. As I suspected, the issue was more complicated than an optometrist was trained for. He performed a surgical procedure to unblock a membrane growing over my tear duct. No drops would have fixed this issue!!! In the meantime, I'm stuck with a bill for $249.13 for a visit and lack of follow up that didn't help me. I already called Quincy Medical Group to explain/complain about the bill but I received an overdue notice today. It seems a racket that a patient has to be seen 1st by an optician rather than an ophthalmologist - let alone the cost involved including transportation since I live in a rural area.

My husband and I just left your clinic , first I want to say all of the techs. were great however…read moreyour physician is a rude self inportant man, We were there for 2 hours and 40 minutes before seeing the doctor. He had three screening done during that time with long wait after they were done. The doctor entered the room and spent 5 minutes and 20 second. He said sorry for your wait. I responsed with "me too "we have been here for 2hours and 40 minutes to which he replied "I've been here all day and have seen 50 patients." I walked away then to prevent a longer stay Needless to say we will not reurn nor will anybody I know

Dr. Mervi caught a problem on my husband and promptly referred us to a surgeon to take care of it…read more The staff is always pleasant and helpful. We have needed to change our appointments at times due to work, and they have been able to still get us in in reasonable time. I have to pay with no insurance but I don't want to go anywhere else that may be less cost--she takes good care of my eyes.