I was genuinely excited to work with the LA SBDC, but unfortunately, my experience over the past…read moretwo months has been extremely disappointing.
I submitted my application on June 22, 2026, and originally requested to work with Gary Polk. I was told he was too busy and was assigned to Thomas instead. After meeting with Thomas, I didn't feel his experience aligned with the level of guidance I needed, and I also didn't feel there was much confidence in my concept because of its scope. I requested Gary again and was denied.
I was then assigned to Greg. While I appreciated his time, I again walked away feeling there was more skepticism about whether my concept was achievable than actual guidance on how to make it achievable. Greg suggested I meet with two other advisors and reconnect with him afterward, but those meetings were approximately two weeks away. That left me wondering: what was I supposed to be working on during those two weeks without direction or support?
After eventually emailing Gary directly about my experience trying to work with him, I was finally assigned to him. We met on August 18, and he gave me homework, which I completed and submitted on August 21. Gary responded on August 23, and I replied on August 25. I then followed up again on August 27 and August 28 without receiving a response.
On August 28, I texted Gary to follow up. He replied, "I thought that I replied via email. Did you not receive!" I sent him a screenshot showing my unanswered emails and follow-ups from that week. He read the message on August 28. As of September 1st, I still have not received a response. (Image attached).
At this point, the lack of communication has left me feeling as though there simply isn't an interest in working with me as a client.
What disappoints me most is the amount of time lost. I first contacted the SBDC on June 22. More than two months later, after being moved between multiple advisors and repeatedly advocating for the support I originally requested, I still don't feel I have meaningful direction or consistent support for my business.
I came to the SBDC excited, motivated, and ready to do the work. I wasn't looking for someone to tell me my idea would be easy or automatically succeed. I was looking for experienced advisors who could challenge me while helping me determine how to turn an ambitious concept into an achievable business.
I emailed their Regional Director about my experience and he did nothing to try and understand and better support my experience.
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Dear Rodrigo,
Thank you for sharing your feedback. I am sorry to hear that your experience with our services did not meet your expectations. I appreciate you taking the time to outline your concerns, and I will review your feedback with our team as we look for opportunities to improve our client experience.
I respect your decision to discontinue your engagement with the SBDC, and we will update your client status accordingly. At this time, we will consider your engagement with the Los Angeles Regional SBDC concluded.
As you continue pursuing your business, I hope you will consider exploring other small business technical assistance providers in the region, such as SCORE, PACE, or the Business Source Centers, which may offer services that are a better fit for your needs.
I wish you the best in your entrepreneurial journey and success with your business.
Regards,
-Pat Nye
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Unfortunately, that has not been my experience, and I am no longer interested in continuing as an LA SBDC client due to the lack of competence.