Had been a client here for 3 years. Initially, the service was good. Last 5-6 visits, the quality…read moreof service here had seriously declined. Most recently, Amanda...Owner completely "Scalped" my poor 16 month old dog. I have attached a picture. My Dog suffered: razor burns, contusion & 2 trips to the Vet. I spoke to Tim/Owner, and he denied everything, of course. Rather than take responsibility for their horrific work, and harm to my dog, he was super nasty to me. Their complete lack of maturity and customer service was very shocking to me, and it cost over $200 in Vet Bills + the cost of grooming. I tried to resolve this serious experience with both Owners ... to no avail.

First time taking my Havanese in for a cut. I explained what I wanted. Absolutely fabulous job…read more He's happy and cool!!

The person who I assumed was the owner was able to schedule me in very quickly. However, the day…read moreof my appointment another girl greeted me. Her English was not very good, so I was apprehensive if she understood my directions for grooming my dog. My dog is a unique breed that is to be trimmed a certain way. I asked her if she had ever groomed this breed and she said yes. I told her specifically to not cut my dog's eyebrows, but she did. She also shaved her too close on her head and ears, causing several nicks and unevenness. The groomer did not even trim her tail at all! Needless to say, I doubt I will be taking my dog there again.

Best ever! My fur babies are always happy to go to the "beauty parlor". I will never go anywhere…read moreelse.

5 stars -- absolutely exceptional care…read more After an extremely frustrating experience with another veterinary office earlier this week, we brought our husky, Kozmo, to Saunders Veterinary Services because his surgical incision was draining blood and fluid along with knot by his incision. The difference in care was immediate. They were able to see him within an hour of us calling and took him right back. The front desk staff was friendly, professional, and genuinely pleasant to deal with. They were fully staffed, organized, and at no point did we feel like we were inconveniencing anyone by being there. The veterinarian was incredible. She was patient and compassionate and actually got down on the floor with Kozmo to examine him where he was comfortable. She thoroughly evaluated his incision, ran bloodwork, answered our questions, and confirmed that he had developed an infection. She made sure we left with antibiotics, appropriate pain management, medication to help keep him calm while he heals, and--just as importantly--clear information about what was happening and how to care for him. After the experience we'd had earlier in the week, I cannot adequately explain how much we appreciated simply being listened to and having our concerns taken seriously. This is what veterinary medicine and customer service should look like. They didn't just treat Kozmo's infection; they treated him with patience and kindness and treated us with respect. We came in worried about our dog and left feeling like he was finally in good hands. I would absolutely recommend Saunders Veterinary Services. They earned every one of these five stars.

The staff are very friendly and helpful! Great customer…read moreservice. A hard thing to come by nowadays.

I have to say that I was a little sad about leaving my dog in a kennel. I visited the Pet Hotel…read morewhich is a little off the road but worth looking, and was pleasantly surprised at the seemingly brand new and spotless facility. I left her one day for daycare just to see how she would do before I had to leave her for an extended stay. When we went for the extended stay she was excited to be there just driving up. when it was time to leave she was happy to see me but was not so traumatized that she went on as normal. I was really happy to see this. The staff is nothing but friendly helpful and accomodating. Will feed on your schedule ( I portioned and labeled in zip lock bags to make it easy.) I beleive the pricing is very fair. I like that they do not let all of the dogs into one play area. My dog loves to play with others but sometimes does not recognize when someone else does not want to play until she gets a face off. Not her fault and I watche her when we are out. I do however spring for the playroom each day for her. I know she cannot wait until I go away again.

Thanks to Just Like Home Pet Hotel for not taking care of my dog while we were gone! When I dropped…read morehim off there on the 24th, he was fine! No marks or anything. We were gone for a whole two & a half days. When I picked him up on the 26th, his face was covered in scratches & cuts! Keep in mind he has stayed at the hotel before & we had no problems. They had no answers for me when we asked what happened to our dogs face! The most they could say was "he may have been sticking his nose through the fence." Okay so why didn't you fix the problem? Why didn't you call me when you noticed his face was messed up? But besides the point, I left my dog with them to be cared for & safe. When I picked him up he should have looked the same as when I left him. When they noticed these marks popping up on his face, the least they could have done was given me a phone call to notify me of this situation! I received nothing so excuse me for being completely shocked when I picked him up & he looked like this. I took him there, trusting these people to make sure he was taken care of! I signed papers stating that i would pay bills up to $2,000 if he needed medical attention that they could take him to a vet, with the okay for the vet to do what he needed to. He should have been taken to a vet when they noticed it getting worse. But instead they left him like this. So when I picked him up & noticed it was getting worse, I took him to the vet. They had to shave one of the spots on the top of his head. He's now being treated for hot spots. He needed to go to the vet while they had him. if they would've taken him when they noticed this, it wouldn't be as bad as it is. The problem could probably be solved by now! I'm furious on why they didn't care for my dog like they should have. & some people may think i'm overreacting but my dog is like my kid. If you took your kid to daycare & he was fine but picked him up looking like this, chances are you wouldn't take him back there & you'd be furious too. So the next time my dog needs to be at a doggy daycare, he will be at an actual vets office. I would strongly suggest this for anyone else that has to put their pets in daycares that way you know they'll be in great hands to be cared for. Thanks for nothing Just Like Home Pet Hotel! This wouldn't have happened if he would've been somewhere like home.

The groomer is trusted did a horrible job on my pet she smelled like Lisa didn't bath her my…read morepet needed to be cut down to skin abd there was still a coat of hair on her my baby looked horrible I have nothing good to say about this place

Great service, friendly staff & and well stocked on everything you could need for your furbaby! My…read morepuppers was very well taken care of on his first ever grooming. Will def be back!!

They are a God send. My boy is the world's biggest scardy cat. But the doctor and staff are…read moretremendous here.

The staff and Dr. Young are very Professional. I made a huge…read moremistake and went elsewhere as it was closer a few days ago. Huge mistake going to Lake Forest. I will never stray again.

You can buy pet supplies just about anywhere these days. Drug stores, convenience stores, grocery…read morestores, fast food joints; well, maybe not fast food joints but you get the idea. All these places will get you the basics but if you want serious variety you've got to step it up and go to one of the big boys. As soon as you step into this place you know you are in a very nice and completely different world. * I have never seen a store as clean as this! This entire store is IMMACULATE! * I have never seen a store as beautifully merchandised as these folks! Everything is in its place and beautifully arranged. * The variety here is incredible. If it has fur or fins or hair or maybe even scales, these is probably something for you here. * The icing on the cake for me is every time I have been here, the cashier has looked up at me and smiled and welcomed me! In case you can't tell, I'm a fan and stop by quite a bit.

A rabbit got dropped off and I wanted it and they told me I could have it for $50. I told them I…read morewould come back. Can you hold it for me? They said yes then all of a sudden at 10:30. The manager came in and sold the rabbit from underneath us for $110! Horrible management why tell me you could hold it when they really couldn't