They assisted us with purchasing our house and since day one they have been a nightmare to work with. Nothing explained sufficiently, when I asked about anything to clarify it I was given attitude. As a first time home-owner, I was being assured that my hand would be held, but this did not happen. Every time I spoke with them, there were more fees. Every time I spoke with them, another surprise check or wire transfer had to be done. Now, less than a year after owning the property and after my mortgage was transferred to a different provider for a 3rd time (I was told this may happen and that MY RATES WOULD NOT CHANGE) my escrow increased by close to $300 per month! I told them about this and their only response was "we do not control taxes." They are either extremely unethical for not advising about tax increase, or extremely incompetent. I'm not sure which is worse! read more