My experience with Rocky Run Family Medicine was incredibly disappointing. I contacted the office…read moreto request a copy of a referral that should have already been in my records. They told me they didn't have it--first red flag. They never located the referral, but instead offered to schedule an appointment just to issue a new one, which felt unnecessary and frustrating. Like many working professionals, I can't take time off without proper notice. I called the same day the appointment was made to let them know I wouldn't be able to come. Despite this, they still charged me a $50 no-show fee. When I called to speak with the office manager, Gary, he repeatedly cited their policy without any consideration for the situation. Then, when I mentioned that I intended to leave a review about my experience, he threatened to sue me if I did. So here it is--my honest review. If you're thinking of going to this practice, I urge you to read the many other negative reviews. I now see they were absolutely accurate. Save yourself the stress and take your care elsewhere.

I was a patient of Rocky Run Family Medicine for years, including prior to my pituitary surgery in…read more2012, a procedure requiring lifelong hormone monitoring. In 2019, I was also diagnosed with Non-Hodgkin Lymphoma, further complicating my medical history. Throughout my care at Rocky Run, I consistently reported serious symptoms: severe muscle loss, chronic fatigue, weakness, and pain. I communicated these issues repeatedly, including during visits with the nursing staff. Despite having full knowledge of my surgical and oncological history, no physician or nurse at Rocky Run initiated comprehensive hormone testing, cortisol evaluation, or appropriate endocrine management at any time. In October 2023, after specifically reporting sexual dysfunction, a testosterone test was finally ordered by Dr. Mancini, revealing a critical testosterone level of 7 ng/dL. Despite this result and my extensive medical background, no treatment was provided. I was referred to a urologist instead of being directed to appropriate endocrine care. No one at Rocky Run Family Medicine provided any relief, support, or meaningful medical action -- only bills. After leaving Rocky Run, I established care with a new physician at a different practice. At my first appointment, the new doctor provided emotional support and immediately initiated proper testosterone therapy. I am now under the care of an endocrinologist who promptly identified multiple missed hormone failures. As a direct result of Rocky Run's long-term failure to diagnose and treat critical medical conditions, I suffered years of avoidable physical deterioration and lost significant career opportunities

I will no longer be returning here anymore, I have been sick since Saturday night with some unknown…read moreVirus and I have told Dr. Ramin in the virtual meeting about my swollen throat, me having to vomit blood, very bad back pain, and a very high fever temperature. All they did was a covid and flu test and they didn't do a strep test. I went to Urgent care the day after and urgent care has confirmed with me that I was tested Positive for Strep A! Now I'm currently taking antibiotics. I've been coming here for a couple of years and I will no longer be returning here! Don't waste your gas or money coming here!

I'm not usually one to write bad reviews but this place simply disappointed me for numerous…read morereasons. To start my significant other was the patient, has not seen a doctor in 10 years. After me persuading him we finally looked to find a doctor for him to go get a check up. I decided to go with this practice because of the reviews which were decent, which now I don't understand why. When we went to the doctors office the doctor simply wasn't warming at all, it wasn't comfortable for my significant other even though we explained to the doctor that we haven't seen one in a very long time. In no way did he make us feel warm and welcome. But that's not the Main reason of me writing this review, mind you I'm not one to write bad reviews for somebody. Last Wednesday we scheduled an appointment to get blood work done after not getting blood work done for years. Which the doctor knows. After logging into the portal which the front office told us to do it seemed like the results came in the next day for the blood/urine work. There was absolutely NO COMMUNICATION, no call or follow up from the front office nor the doctor about the blood results. As a matter of fact we had to contact the doctors office ourselves to get an update which they had said the doctor would follow up but never did. We waited an entire week, Which is absolutely ridiculous because the doctor should follow up with you the next day if they cared enough. Still no phone call. After a week we decide to finally call them to ask what was going on. The lady at the front desk Continued to tell us that everything was "normal" and the doctor "didn't have time" and that's why he didn't call. Word for word said "the doctor didn't call because he is busy with other patients." What kind of doctor does that? The level of upset doesn't even make sense. I have never been to a doctors office and had experience such disrespect. As someone (my significant other) that hasn't seen a doctor in years we should not have this experience. It was the absolute worst visit for him and I really regret taking our business here. I want the doctor and the front office to know that they need to fix their ways because the way that they treated my significant other is completely unacceptable. The front desk lady also had told us that we should be able to understand what was written on the portal. How would we do that when we're not a doctor? Simply just so upsetting. I will be taking my blood work to a different doctors office and I hope everyone takes the time to review this review, and I hope Dr. Ramin as well as the front office takes everything I'm saying it into consideration.

Always able to get an appointment. Doctors and PAs work with me and my insurance company. Care as…read moremuch about my health as when I am sick. Compassionate concern but also well-qualified to help as I tackle being healthier for the long term.

I don't know if I missed this time period where things were bad for some of the reviews but I have…read moreNEVER had a bad experience here. The waits a year or so ago were sometimes longer but I was given the time with the doctor/NP and never felt rushed once I was seen. I see Keri Bortz and she has literally "fixed me" my blood pressure is controlled, anxiety under control and always is so kind and helpful. I have seen a couple doctors when she was not available and had good experiences. The office staff are kind and efficient as well as the medical assistants and nurses. My entire family now goes here and feel the same.

I have been doing my annual physical here since 2015, maybe if not before!…read more My PCP is the great Dr. Shruthi Edunuri! I never had any bad experience! Very nice and friendly staff! Always kind and smiling! I try to be funny and humorous, and they always appreciate that, and they make me laugh, too! That's how I beat up the nervousness I get from blood work samples and such. The clinic is very clean! There is water at the front desk. You just need to ask to get a bottle or more. I like that I get my results electronically at the my charts app, and I always finish any requested paperwork on the app prior to my visits! I hate actual papers, and I love everything to be electronically, and they provide that!

If your first name starts with an N and last name starts with an M and you visited this location on…read more4/13/23 before 2pm then please message me. Your medical records were left open, on display in the room that I was in. I could see all of your information (contact and medical). This is an issue for me for many reasons - patient privacy as well as cleanliness. If someone had cleaned that room then the records would have been noticed and properly stored. 4/13 was my second visit to this location for a pre-op exam. The paperwork was said to be faxed to my surgeon. It never was. My surgery was set for 5/3 and paperwork needed to be in by 4/26. If I did not follow up with my surgeon then it would have been canceled due to this office not faxing the documents. Their excuse was that they are busy and short staffed. My first experience was with Dr. Kurella. She was extremely late. A male (he took my blood) walked in on me mid breast exam after knocking once while simultaneously entering the room. Thankfully the doctor was by the door, her body was able to shield my exposure. When it came to the urine sample I put on gloves and cleaned up the bathroom prior to providing a sample after making it known to the above mentioned male. He replied with "thanks". There was toilet paper all over and pee on the seat. Exactly what you would expect at a 7/11. I am pretty patient and understanding but doctors offices should be relatively clean, respectful and caring. The bathroom is the least of my concerns when it comes to patient privacy issues (breast exam exposure, loose medical documents). I made these issues aware to the manager. I have yet to hear a response from her. I believe contact was made on 4/27.

I have been going to this OB for a very very long time. To call in and be told no appointments are…read moreavailable for 2 months out because you're back to taking new patients is unreasonable. There is no preference for existing/long-term patients. Really absurd.

Do not give this practice your business. Tried to take care of a billing issue on behalf of a…read morefamily member that doesn't speak English very well.... they do not answer their phone lines nor give you any call backs. Charged the wrong code number for a routine office visit that is not covered by insurance. Can't help but wonder if this is purposeful tactic due to the lack of care in regards to fixing the mistake. Now debt collectors have been brought in and still no word from this practice after MULTIPLE attempts to reach the office. Beware of the schemes and take your business elsewhere, you will not want to deal with this fraud.

Dr Bergman and his staff are wonderful ! He is a true doctor and doesn't treat his practice like a…read morebusiness! He actually cares for your well being . I would recommend him highly!!!!

Today I experienced the latest in a line of procedures ranging from routine cleanings to implants…read moreat this practice. Shout out to Dr. Shin and Chelsea the DA for today's painless crown prep--best one I've had in my long life. They are not alone, however; the whole team in the practice, from the office staff to hygienists to DA's and dentists is exceptionally kind and competent. Pleased to recommend highly! Nancy D.

Absolutely love this practice! I have been going here for several years and have always had the…read morebest experiences here. To start, the front desk staff is kind and accommodating to your schedule. I have had to schedule and re-schedule appointments, and they always answer and return calls quickly. When I check in for appointments, I am seen earlier than my appointments sometimes! The dental hygienists are also very friendly and explain every part of the appointment. They are prompt with the services, but also coordinate so you see the doctor quickly when you are done having your teeth cleaned. I just recently met Dr. Han since he has taken over the practice and he is very helpful and shares his best advice with his patients. He answered all my questions and took some time to get to know me during my first visit with him. Glad I go to this dental office and will always refer my friends and family here!

Dr. Heron was rude, condescending, and dismissive. The first question she asked when she entered…read morethe room was, "if I have a primary care physician" -- implying that I should be there instead of urgent care. Throughout the visit she would ignore my input regarding the symptoms I was experiencing, often responding with a condescending remark. I highly advise against using her services. I will add that the reception staff were very kind and professional.

Dr. Heron has to be one of the worst doctors I have encountered. She was not empathetic at all and…read moreI felt my pain was very dismissed. She already had a bias as soon as she walked into the room of what my diagnosis would be. She wouldn't listen to my full story without interrupting me. The diagnosis wasn't clearly explained and I was unsure of how she arrived at that conclusion. I was just discharged with Tylenol. She failed to rule out other things etc as no labs were ran other than a UA. It's incredibly disheartening and sad that patients have to deal with this while they are in pain. She also rolled her eyes, sighed constantly in annoyance when I asked simple questions.

Very good Doctor! very detailed..easy to understand and respectful to patient. Always return calls…read morein a very timely manner.