I was recently cared for by the Advance Medical Group team while admitted at Hackensack University,…read moreMedical Center. The nurse practitioners as well as Dr. Roman Prager were outstanding in their communication follow up transparency and desire to make me better. They went above and beyond to make sure I was comfortable and addressed all of my concerns. specifically, Dr. Roman visited me twice while I was in the hospital to make sure that his orders were being followed and I was feeling better. He even offered to help me find a ride home on discharge!! Dr. Roman is a real nice guy! Highly recommend this group!!!

Well known medical team. I had excellent experience with them. They check you up, listen, care,…read moreexcellent and prepare there.

Worst medical office I've ever dealt with. I called them for a week straight and they never picked…read moreup their phone. No answering service, no reason. I ended up having to go there to speak to them and they said they weren't answering because they were short staffed. There was no one in the waiting room... they are so unprofessional and unreliable I'm so glad I switched. I don't know how they are allowed to stay open.

I've brought my son here since he was a newborn for the past few months and each time the wait was…read moreonly about 10 minutes or less. I've seen Doctors Bruno, Taneja, and Smith, and each one has been very kind and helpful. I'm so glad such a great office exists only a 3-minute drive away!

Been going to him for 25 years and that should tell you all you need to know. His practice has…read moregrown by leaps and bounds since the beginning and is still the same dr. Trust is important between a patient an doctor and I trust him with my well being without question. The girls in his office are great and always fit me in when I need an appointment. If you need a doctor you would be hard pressed to find better.

Dr. Polimeni is not just a great doctor; he is a great man. I have been lucky to have been a…read morepatient since I was a young man. He always spends time, has great bedside manner, charismatic, and always supportive. Front office always has been on the ball and always friendly. The office is clean and has very nice, calming ambiance. Side note: Dr. Polimeni was able to diagnose and save my Grandfather's life. If Dr. Polimeni did not diagnose the issue and have an ambulance take him directly to the hospital, my Grandfather would have died within 24 hours. He was able to give my family and I another 4 years with my Grandfather. He calls it his greatest save.

First time coming to this building for a procedure and was extremely impressed. The ease of parking…read moreand the surgical center is all one floor so no need for elevators or a parking garage. They gave me ample text notice prior to my appointment what my copay would be and to bring a form of payment. From check in to pre op prep, and physically going into the OR all the staff were extremely pleasant. My pre op nurse Beverly was awesome. She was patient and walked me through the whole process as I was nervous for this was my first colonoscopy. My anesthesiologist was great too and I was in and out from 730am and done in recovery by 1030am. The care was great and when the nurse called the following day to check up on me she took the time to listen to my symptoms and worries and I did not feel rushed at all.

The center is nice. However you are told to Be there at 7:00…read morefor your procedure and you will wait until 9:00 pm before you are called. The receptionists are not friendly and seem overwhelmed. In addition in the recovery room is another area that needs to be improved. The nurses are rushed and you feel uncomfortable. Not a nice place. I won't go back.

I looked over the reviews and was surprised to view the negative comments about the office staff…read more That has not been the experience of my wife and I. The staff has always processed us through rather quickly. If some people are experiencing a long wait time, it may be because the doctors take their time with patients. An emergency appointment can cut into their schedule and back up appointments. People have to expect that occasional problem and realize that they would also want the doctor to take the time if they were to experience such an emergency unscheduled appointment.

In a world where doctors are busy and have a difficult time really taking time with patience, I…read morefind every doctor in this practice takes time to listen and review with their patience the standard of care and plan.

The doctors are good, but the office staff has made it nearly impossible to access proper care…read more My doctor at Bergen Medical ordered an MRI and told me to see him again to review it in 2 weeks. Unfortunately, it has been 2 weeks and the referrals department refuses to submit the required forms for my insurance's prior authorization. I have gone back and forth with the office, and no one I speak to can provide an answer as to why they won't submit the forms. I was initially told when I called the office that my MRI had been authorized and I could go ahead with scheduling. I scheduled and my husband took the day off to bring me for the scan, but then my insurance told me I was NOT actually approved. I called the office again and I was told yes, the pre-auth process had not even started. I clarified with the referrals department to make sure there was nothing further they needed from me. The woman I spoke to rudely told me that it hadn't been done because she assumed I'd be using Pascack Valley for the scan (even though I had already confirmed with Pascack Valley I was going elsewhere, and was told I could schedule anywhere.) I checked if there was anything else she needed to submit the forms, and she said no and confirmed she'd submit it "now." Days later I call Bergen Medical again, and am told that the pre-auth process STILL has not begun. I am promised to get a call back about this in 2 business days to explain why I am being given the runaround. So of course two business days plus a weekend go by, I call Bergen Medical back, and yet again no one can help me. The forms have STILL not been submitted, despite the multiple calls and confirmation from the referrals department that it had been submitted the week prior. I don't know what else I'm supposed to do when my doctor has ordered a test and his staff won't submit the forms. I am genuinely baffled.

Such a great practice with amazing doctors and nurses. Everyone is so professional and kind. It's…read morealso convenient to have so many great specialists under one roof. The location is easy to get to with lots of parking. I only took one star off because every time I come, the phlebotomist does a horrible blood draw that bruises up my arm for a week! This is the third draw I've had with the same annoying result. I really just wish he would do a better job so I don't look like I got beat up going to the doctor.