We had vehicle issues traveling on I-80 near North Platte. We dont usually go to dealerships on the…read morenotion they overcharge for service, especially for travelers. Bill Summers was exceptional! They diagnosed and resolved the issue quickly and very reasonably and got us back on the road. The dealership is comfortable, clean, and very efficient. It was like taking my truck to a neighbor's house. Other Ford dealership could learn a lot from this group.

I wanted to take a moment to express my gratitude for the exceptional service I received from the…read morebusiness of Bill Summers of North Platte, NE. I had a wonderful experience to ensure my satisfaction. They were professional of their work. The certain staff members that I dealt with and were very knowledgeable, plus it was a super of these staff members who went above and beyond their precious time of their duties of their work, to service myself and my vehicle. When you enter the garages prior to any work, you might be greeted with Shana, the service manager and or Brycen, the service advisor. It's always nice to see a friendly smile. They both have excellent customer service and are wonderful in every which way. I could tell that they were so very understanding of my concerns. They got me in with two separate appointments plus additional appointment to install the part on November 29th, approving the service inspection of my vehicle, without charging me extra. I mean seriously, they could have charged me for these appointments, with having these unknown questions to them towards my vehicle, especially since I requested to be in the service garage examining my vehicle, while it was on the lift. They are friendly, listened carefully, had patience towards me. I felt comfortable, and never felt I was being rushed with my concerns of my questions of my vehicle. It shows me there is a lot of wonderful and kind staff members of Bill Summers, and that they do take pride of their job positions plus for the customers and their vehicles. Yes, they do worry for the safety of our vehicles out on the road and the safety of others. I felt like I was in good hands within them. They answered my questions truthfully. The guys that I dealt with was Steve on November 14th and Sam on December 2nd, in the service technicians dept. showing me up close of my vehicle in the garage. They took time out of there busy schedule to explain everything of a certain part of my vehicle, the concerns that I had. The service technicians were prompt, professional, and the final results exceeded my expectations with the honesty and truthful of their words to me. They also went above and beyond their work in helping me out. I am sure I was the talk of their business service dept in a humor way, stating my name of the number of times I called, but I just felt within my heart, something wasn't right and needed to find out my answers to the questions I had. They were great in calming my nerves of what took place previously, and I was so impressed with the level of service that they treated me with respect and dignity. I feel they should all be recognized in their work positions. Don't ever judge a business that actually does a good job until you actually find out, that they do care, and are very much concern They were prompt and professional, to ensure that I was satisfied with all the service that I received, and I am very grateful to all of them. I would definitely use Bill Summers of North Platte in the future and truly recommend it to others.

Excellent service. Have taken my vehicles there for over 20 years and am always satisfied with the…read morequality of work. Tune-ups, generator, brakes, broken seat, air conditioning, etc. - always done well. Don't know what others may charge but I consider the cost reasonable for the service provided. Plan ahead because there is usually a substantial wait - 20 to 30 days, indicating to me that many others share my opinion of them. They have gotten me in & out quickly on a few occasions where it was a simple repair & needed quickly.

I was in North Platte for an event, and an overnight. Ellett's got me in when the dealer couldn't,…read morereplaced the brake switch, and got me out of there in under an hour!!!! And reasonably priced!!!! Very kind people!

I went here on a road trip to get my tires checked and my oil/filter changed and had beyond amazing…read moreservice! I talked with quite literally everyone while I was there. The price isn't too bad either, especially because they were so fast! 10/10 would recommend to a friend

Brought my car to Grease Monkey today for an oil change. They messed my car up. They forgot to…read morescrew the bottom box together and there was oil leaking everywhere. I discovered this when I arrived home. I called them, and they said it was the fault of the manufacture. They also told me this part of the car breaks after 100,00 miles. Well, I just had those parts replaced last year. We took the car to Bill Summers Ford and they fixed it for free the same day at 4pm.

They repaired my son's vehicle in less than five minutes after a previous mechanic down the road…read moresaid it would cost hundreds if not thousands of dollars to repair. He had hit a deer on the highway. He was driving from Virginia to Oregon. The most astonishing part was, they did not even charged him!

I can't say enough good things about the folks here. While driving cross-country from Virginia to…read moreOregon, I hit a deer carcass, and after that, my car started making a terrible squealing sound whenever I pressed the accelerator. I had no choice but to pull over and find the best mechanic I could. The first shop told me I needed new CV shafts and brakes -- a repair that would have cost me hundreds of dollars and a major delay, which was a huge setback for a broke college student. Thankfully, I decided to get a second opinion here. They put my car on the lift, quickly found that it was just a bent bracket, and fixed it right away -- for free. I couldn't believe it. If you're local or passing through in a bind like I was, I can't recommend them highly enough. Honest, kind, and truly exceptional service.

Took 2 hours to replace 2 tires. Then they didn't give the old tires back like we requested. They…read morealso messed with other stuff that has nothing to do with the appointment. Also person on the phone said it was 50. No let's increase it to 70

I called this shop in a pinch late on Saturday for an emergency tire change. Got me in and taken…read morecare of with four tires in under an hour. Amazing service!!

Called at 5:56pm & they closed at 6pm. Spoke with Ken about a blown tire on an rv. Mentioned we…read morecouldn't stay over night had to be 900 miles away by tomorrow for grandparents day at school. We were 10 minutes away. He kindly stayed to put on a new tire. Gave us a very fair price and was quick to do the job. Ken you were superb!

Came in at 10am while my daughter was having a check up for pregnancy. It was busy and was told 3…read morehours to get new tires on her car. I've been here 5 hours now. Still not done and for the past hour there has not been more than 3 people who have all come in and had oil changes and left. I can't cancel because the tires have been off the vehicle for almost 2 hours with nobody working on it. Every 30 minutes they say they are almost done. We have two hours to drive to get her back home tonight. really wish I wouldn't have picked this place. I was trying to do a nice thing for my daughter. Would not recommend

On our way to Chicago to take my daughter to college, I went to open our back door after lunch and…read morethe whole door handle came off of the car. We se used to go by Premier Toyota to see what it would take to fix it. (I was worried about leaving it overnight with all of the college move in items in the car.) I don't know the name of the person who came out to look at it, but he said he would take it back to see what was going on. They fixed it, and were super friendly and efficient. If I lived close, I would not hesitate to have them work on my car. Thank you for getting us back on the road so quickly!!

My experience was terrible, will NEVER step foot in that place again. Wasted my time and went out…read moreof their way to NOT service my vehicle.

I purchased a vehicle from Jerry remus in North platte in 2024. At the time of sale there was no…read moredisclosure that the vehicle had been in a previous accident. I specifically asked about a carfax report before buying, the salesperson went on at length about how unreliable carfax is. Eight months later I received a free car fax report when I took the car in for service, and discovered the accident history myself, making the value of the vehicle a LOT less than what I owe. THis lack of Transparency is disappointing and erodes trust, for all the "we live in the area and rely on repeat customers so you can trust us" Always get your own vehicle history report, these people can't be trusted.

So my sister bought a car from here. A new 2021 Nissan Rouge with only 50000 miles on it. When we…read moretest drove it was perfect. We took it back home there was smoke coming out the exhaust every time she started it. Turned out to be an engine oil leak. Now the engine needs replaced, has to add oil to it every week. She called me tonight now there's problems with the coolant, whole car is smoking and it's broke down. No way to get to work tomorrow. Man F*ck that. My sister goes to college works at the same time and now has to worry about a loan for a shit car that a lousy salesman sold her. If you have self respect or respect for your family, don't buy a car from here. #Lemon. my rating would will show 1 star but just know I mean 0.