Our family plus Grandpa recently stayed overnight here on a holiday weekend…read more Check in was efficient and pleasant. Room was as described in hotels.com app. 2 queen beds and one fold out sofa bed - plenty of bedding and pillows for the 5 of us. Smaller than average hotel tv. The washroom was nice and had bath and body works branded toiletries and a hair dryer. Pool was one of the warmest we were in all vacation and twirly slide was a bonus for the kids. Pool depth was 4-5'. Breakfast was okay - pancake machine, cereals, sausages, and bread products. Neither of my kiddos liked the sausages here. The pancake machine was the biggest hit (though could be improved with fruit and whipped cream options). Parking lot was small and upon returning at night I had to wait for security to let me into the hotel. Unfortunately there was lots of screaming and fighting on the street outside my window. Lethbridge recently opened up a safe drug injection site 2 blocks away and our friends (who live in Lethbridge) shared that there has been a lot of recent issues in the area with damaged vehicles, businesses, and violence. It would appear there are still some hiccups and adjustments to bd worked out. Upon driving for groceries and dinner it was apparent that the safe injection site was pulling a fair bit of foot traffic in the area. Overall the hotel was good and a fair value but I'd be inclined to choose a different hotel next time if our friends continue to hear of ongoing criminal activity and violence in the nearby vicinity.

I spent Monday to last night at the Holiday Inn Express & Suites…read more When I checked in, I'd asked if my room had a tub (I love baths!). It didn't but the receptionist upgraded me to a room with a jacuzzi and a fireplace for free. That was sooooooo nice of her! My room was HUGE! My room had a mini fridge, a microwave (handy since I'd brought popcorn), a Keurig coffee maker, etc. WIFI, breakfast and parking were complimentary. There was a pool and a fitness room next to the lobby, which I didn't get a chance to use. The hotel is downtown so walkable to lots of restaurants, shopping, etc. I had issues with two things, though. The WIFI, though free, was very sketchy and kept cutting out or was non-existent. Since I needed it to work, I found this extremely annoying and ended up using my phone as a hotspot. The water pressure in the shower was pathetic. I tried adjusting the showerhead but when I did that, the water pressure got worse and was reduced to a dribble. I was showering at 4:30am so it's not as if there was a big demand on the water at that time of day. So if you don't need to use the Internet or shower, this would be a good spot to stay. For me, though, these are things that are a must.

Very clean and well maintained. Updated with beautiful furnishings and comfy bed. The staff is…read morefriendly and helpful. Close to a great brewery with delicious food. They offer hotel guests a 10% discount. Location seems a bit far from everything, but on the south end so it was easy to hop onto highway 5 for Montana.

It was a great experience right from check in to check out. I was allowed to check in early as they…read morehad some rooms available free of charge. Akemi (On duty manager) was very helpful upon check in!

My husband and I were in Canada on a business trip, and when our trip was delayed by a day, we…read moredecided to stay in a hotel. Based on the reviews, I chose to give Best Western Plus a try -- and unfortunately, it was a big mistake. As soon as I walked in, there was an unpleasant smell. We were eventually greeted by the front desk and given our room. The first thing I always do when I enter any hotel room is lift the sheets and check the linens. Right away, I could see the bedding had not been changed. The sheets and pillowcases had human hair all over them. I immediately went to the front desk to report it. When the supervisor came, her initial excuse was that it was a pet-friendly room and the hair could have been from a dog. I explained that it was clearly human hair and even showed her the video I took. She acknowledged it and offered to move us to a different room, but at that point, I was completely disgusted. If housekeeping left this room in that condition, I had no confidence the other rooms would be any better. We requested a refund and went to the hotel across the street, which was much cleaner, updated, and had no issues at all. I definitely do not recommend staying here. But if you do, make sure you thoroughly check the linens before settling into the room.

Stayed here for a cattle show last week, the room was incredibly clean oh, and the service at the…read morefront desk was fast and efficient. I would recommend this hotel to anyone travelling through the area, the continental breakfast was one of the best breakfasts I have ever had. With an extensive selection and fresh fruit, it provided a surprising benefit to My overall experience at the hotel.

It's probably kind of presumptuous of me to review the hotel, as I've only been here for 15…read moreminutes. I also have no clue as to who would come here for their honeymoon, or vacation. Somebody probably does, however. So I'm just going to assume that you've got some sort of business in town. If so, then you will be OK. Clean, commodious, and with a helpful and courteous staff. There is a sort of weird feel that suggests they do have larger ambitions. The courtyard for example. And the fake water. And the giant sign with six foot letters on the side of the building. Not to mention the room by the elevator, all wrapped up in plastic and cardboard like it was the scene of, well. Maybe that's just for Halloween. Not the nicest hotel I've ever been to, but I think it will do,

I wish there were 4.5 stars but alas. We stay here every summer and love it. Clean room and…read moreproperty and extremely friendly staff. The pool and hot tub are always put to use by us as are good. The place is starting to show a little age, the only reason I don't give it 5 stars but please don't let that discourage you from staying here. We will definitely be back.

I recommend using cash for your safety deposit based on my experience…read more When I was asked to pay the safety deposit, I used my physical card. After inserting the card into the terminal, the staff informed me that the terminal was not working and asked if she could process the card behind the counter. After checking out, I noticed some unexpected charges from the Uber app, despite not having used the service for several months. In fact, that was the only time I had used my physical card in weeks. Regarding the hotel itself, the rooms appeared dated; my partner humorously compared the shape of the old and worn mattresses to a 'Danish.' The bedding was consistently wrinkled, which left us with a poor impression. Additionally, there were no USB chargers in the room, and the pool was closed for maintenance on Sunday. Given these experiences, I will be staying away from this hotel in the future.

2 weeks ago my husband and I stayed there as a mini honey moon and we're extremely unimpressed…read more Our bathtub in our room was dirty (multiple hairs and marks in the tub) and so was the sink. We were offered a different room, that had an even dirtier tub and sink. I asked if the room could be cleaned and no one was available. I had to go purchase cleaning supplies. Not once was I offered cleaning supplies or a discount for the fact that I had to clean part of my room and pay for my own supplies. When I reached out to management, they said if I come back the would make it up to us, but I never intend on going back to a hotel that's 6 hours from where I live and that I had to clean myself. I then asked for a refund, and I email has been ignored. I am completely unimpressed with this hotel and do not recommend it to anyone as how they handled the situation was ridiculous.

I was walking in between floors from 7th floor to 8th floor (ice machine is only on certain…read morefloors). There must have been 50 or more dead flies in the stairwell. Ewe! The floor in the rooms are filthy. I just bought new white socks. I had a shower/changed. By the end of the evening, my socks were black. My phone didn't work to call the front desk. I requested it to be fixed. (Never happened) The maid only shows up every 3 days to clean the rooms and make the bed. We put the "refresh room" card on the door. She never showed. Numerous times our room would be cleaned, but things would be forgotten. Coffee refreshed, towel not replaced. Etc. We even went a whole week without the bed being changed. Plus, we were constantly killing flies in the room! The location is another story. There is a strong homeless population in the front parking lot. Many times we would walk outside and find individuals that were obviously drunk/high wondering around the parking lot, passed out or loitering and begging for money. I even found one of them passed out in the hotel in front of the banquets area on the couch. I know she was homeless, because I talked to her earlier in the parking lot, and she told me. Additionally, the elevator constantly gets stuck on the second floor. This is a HORRIBLE place to stay. I would run from this hotel!!!! PS. Always check for bed bugs! Iron the corner of your bed, then pull the sheets up. It would not surprise me to find them here!

I'm very disappointed in my experience. mold and mildew in the shower. My wife and kids didn't…read moretake off their shoes. This hotel is in dire need of a renovation. I trusted Sandman as a brand of nice hotels, this has changed my opinion of Sandman greatly. This location is rated as 3.5 stars, not sure how they got this rating as even two stars would be generous in my opinion. I would have saved money had I actually booked a two star hotel.

The staff: none of the three front desk staff were wearing any name tags. They were not at all…read morepersonable or friendly, aside from by the book training. Overall the human interaction was very minimal and almost felt awkward. The property: the pool and hot tub had an obvious amount of dirt and debris along the corners and edges. Clearly had not been vacuumed in a long time. Took photos but could not post on here as they are not png format. Gym was small, but ok. Windows looking out to the pool, and outside looks onto gravel lot. Breakfast was ok. It is very much something to expect from a cheaper priced hotel, but considering we came from other Marriotts along our Southern Alberta trip, this one stood out in the wrong way. The eggs tasted like quite low grade, with just enough selection to have alternative food items. Expect the wifi to be on the slower side. We used the free one that came with bonvoy membership. There is a premium one that would be needed if you are doing any type of business calls. As a heads up, the tv remote did not work from laying in bed. Needed to be sitting on the edge of bed for it to register. We looked at lots of properties before choosing this one, and should have went with the Wingate instead around the same price with more amenities.

My elderly parents checked into this hotel and did not realize dogs weren't allowed. The clerk said…read morethey couldn't stay there but would not cancel the room as they had "missed the deadline for cancelling." Also did not offer to help them find another room someplace else. No one should get a call from their crying mother about a hotel room mix-up, ever. This place might be a "Marriott" by association, but I have had far better service at every Ramada or Super 8 I've ever stayed in.

A solid value for money. I prefer an odd numbered room that vents out to the fresh air. Even…read morenumbered rooms are inside around the water park. I found on my last stay the aroma of chlorine coming in through the HVAC heater/ A/C unit was excessive and irritated my asthma. Checking in this time, the clerk let me know that there was entirely new staff... Offered me water... oh yes please! So parched on the drive down. Sadly the luggage carts are still pneumatic tires, and all three carts were in varying stages of flat tires. As I have a full cart of sometimes heavy gear every trip, I need air in the tires, flat tires are dangerous. I forgot to call yesterday to remind the maintenance staff to make sure the tires were pumped up. Though, that shouldn't be my job. Supper in Mr. Mikes was good. I didn't eat in this time, grabbed take-out to my room. Unfortunately, can't take out booze. They have to do it as room service and walk it up to the room with you. Nah, don't need it that badly. One bonus was the new tv remotes. Finally! One with a sleep button! See you next time in the spring!

Great stay thank you…read more Great room, gave us water for being an ihg rewards member. Room was large and spacious.