Wow a year later and you respond to a negative review. 38 years in business and 2 reviews and one…read moreis horrible. Please don't put the blame on your associate because she just informed us what you informed her . Your a horrible business owner and it showed . Weather it's my first time in the store or not nobody should be treated the way you treated my wife and I . I have bought 20x40 liners , automatic pool cleaners and countless amounts of chemicals. You lost out on a good customer all because you lied about a pool slide that you informed us you had in stock . Be a man of your work and take responsibility for your actions !!!

I have worked with Superior Pools for two years and have been very happy with their knowledge and…read moreservice. I fought green algae while using chlorine for the prior year and was never happy. Superior showed me the Baquacil system that they sell and my pool has been clean, clear, and blue ever since. They test my pool water for free since I buy my chemicals from them and have always given me great advice.

They not only diagnosed the issue with my natural gas (Hayward h350fdn heater) they fixed it (gas…read morevalve not opening) and understanding that pool places are busy right now they came in a little over a week! I had the parts so I only paid for labor which was reasonable! The other places I called will not touch gas heaters and they were charging a fortune just to come out and diagnose problem without even fixing it! Then they never showed up ! Ty again Olympic for your professional reliable work!

From the owner: We specialize in In-Ground Swimming Pool Service; Above Ground Pool Service; Hot Tub/Spa Service;…read moreSwimming Pool Openings and Closings. This location is our Service Dept, Construction Office, Warehouse & Main Office.

Do NOT BUY a pool or spa from this company…read more bought a spa from them. in one year the pad that controls the temp, music and jets broke. no warranty and i spent $300 to have it fixed. two years later the pad goes again. im directed to the wilkes barre office because the scranton location doesn't manage parts. i called with the brand and model number. No one gets back to you. it's been two months and still no part and no returning of a call. so i physically went into the store and spoke to someone who wrote down my information and nothing still. now i have this expensive spa in the yard that holds cold water. i could have bought the same spa cheaper from Mohegan sun and got the same service.

If I could give these clowns a negative 2 star rating I would do it. Everything you read in these…read morereviews are accurate. Once they sell you something their work is done. Do not count on these fools to respond to any problems your having, I called 3 days in a row and never received a common courtesy call back. I just wanted a circular pump replaced, not a big deal. I finally woke up, went on the internet, found the exact pump from Vita Pools, got my plumber, and had it installed. No $250 show up charge which I read they have been charging their customers just to have someone come out. YOUVE BEEN WARNED, NUFF SAID

If you are considering having Barracuda Pools do a project for you, here is what to expect:…read more Extensive delays: We hired them last March and our project isn't done Long periods of inactivity: 4 Weeks went by where they never showed up and refused to answer any calls Shoddy Work: We are paying thousands of dollars to rip out and replace concrete work that was not done correctly and causing water damage in our basement Total yard destruction: We were told that there might be "some truck tracks" in our yard. In reality, our entire yard needs to be replaced Extremely unprofessional and hostile employees: When I asked a simple question of one of the owners of the company, he immediately got hostile and threatened me in front of my kids and then walked off the job In short, Barracuda Pools is understaffed, overbooked, unprofessional, and does subpar quality work. You will be lied to, disrespected, verbally abused, and left paying tens of thousands of dollars to other people to finish the job. I would advise anyone who has a current contract with them to get out of it immediately. If you are considering them, do yourself a favor and hire someone more competent.

I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Terrible, terrible experience. WE DO NOT recommend AT ALL (RUN)…read more Paid cash and waited 4 weeks for delivery (only after I called from not hearing from anyone), then it sat in multiple boxes strewn across the yard for another 3 1/2 weeks after high heat/rains, it was a mess as you could imagine. Then the Subcontractor came and ripped the liner off ground from old pool I took down and didn't come back for weeks (instead of coming to FINISH ours, he would go to others claiming he couldn't bump them, but continuously bumped me), which THEN CAUSED a MUD PIT.. it cost me more money to get modified stone then and constant labor to "try" and keep it dry.. it was a mess, then only then after repeated calls they finally came back and put the pool up and left an ABSOLUTE mess.. I now have to hire someone to remove the mounds and mounds of piles they left in the yard, on top of the empty boxes and garbage... this was hands down thee worst experience. DO YOURSELF A FAVOR AND DO NOT go here. Don't make the same mistake we made, horrific experience, absolute shame.

We purchased our pool in May. Paid in full. Waited a few weeks knowing they were busy. They…read moredelivered the pool supplies at the end of June. Which are now still sitting there in the yard ruining the grass. Then they outsourced a excavator. Who dug down deeper than the pool installers said needed to be done. He came and right off the bat tried telling us things were going cost more money due to rock and being uneven. We had all the supplies in the yard he needed. Fill, tamper etc. He said he had to come back with a different machine and could use our stuff but it will be an additional $400/500 dollars. So we ended up leveling it ourselves. Now waiting for the installer to come. 8 weeks now. Absolutely crazy. I called the store manager. She couldn't get back to me. Dorothy said it would be set up and done by the beginning of July. Dave in the warehouse says he doesn't know what their schedule is. My next step is calling the attorney generals office to report the bad business practices and services of this company. We did not order a pool in May to be able to use at the end of the summer. I understand the Covid issues however most of the counties have been in the green since the middle of June. I think the new norm is blame Covid for not providing good customer service. Outside work does not have the same guidelines as if your working in an office. Also according to Dorothy they didn't have much above ground pools left they were almost sold out and that was in May. The installers that came out to check after the excavator said he did not need to go down that deep and we could have raised it instead of digging down. We were filling it in at the time they came and they said what we were doing was good. They only need two inches. As you can see from our leveling job the ground did not need to be excavated 5-7 inches down. It just needed to be level. The excavator also left us a mound of dirt we have to remove, when when we asked him to move it to the other lot for us, he of course had to come back with a bigger machine and it would cost more. We had to refill in 3-4 inches what he took out. And level it ourselves. Right after I wrote the initial review we were called and told the pool would be installed the next day. However it's now 11:30 the next day and the pool man said it's hot, the guys feel like they are going to pass out, we can make it tomorrow. We said so we ordered the water the next day because you said you'd be here today, do we need to cancel it? He said he will try to be there by 1pm, we shall see. This is seasonal work, pool installation is only done in the summer and spring. yes it's hot in the summer, no surprise there. Pool installers did not finish on the day they came out. Coming back again.

Horrible pool installer. Installed my above ground pool and within weeks it started shifting. I…read morecalled Pablo multiple times and he said he would help fix the pool. Guess what, no show and he stopped responding. He just wanted me to go away because it was going to cost him to fix the pool. I would not recommend. I got the pool fixed by Dr. Zee.

Excellent service from the day I called to inquire about a pool to completion! I had gotten a run…read morearound from a few other companies not feeling at ease and was honestly ready to give up until my Mom came across Zumba pools and called Pablo! His professionalism along with knowledge on his products as well as giving his professional opinion on what pool would best suit the layout of our yard as well as what would be best to accommodate our Family! When he says he's going to show up, he or his men are going to show up. No matter how many concerns or questions you may have, he will return your phone call and have you satisfied before you hang up! I can go on and on and on with ALL POSITIVE FEEDBACK, all in all it was a VERY PLEASURABLE EXPERIENCE! On the Installation end- his workers were very thorough, friendly, informative, they allowed me to ask ANY questions I wanted, allowed me to sit out there and watch the ENTIRE process without being bothered, and allowed me to photograph the process for before, during and after photos. Big plus- they cleaned up after themselves and acted professionally the entire time! I am now left with an ABSOLUTELY GORGEOUS POOL, that even my neighbors are remarking about & even kids in the neighborhood said "THAT'S the pool to swim in!" Great Quality that won't break you financially! Most important of all, as Pablo quoted- "WE DO EVERYTHING, ALL YOU NEED IS TO SUPPLY ELECTRIC AND WATER!"... I will be hiring him and his workers AGAIN, when I go to get my deck, next!

Very knowledgeable staff who won't sell you things you don't need. Product prices are comparable if…read morenot CHEAPER than other places. Donna and Shane and staff really know their stuff and make owning a pool less stressful. We bought a vacuum which is a big expense. They were even kind enough to tell us to wait a few days to be eligible for a rebate. Not many places would do that. They are honest and that's priceless these days!

Terrible service from this company. Do not return phone calls - do not carry parts for their…read moresystem.

I ended up taking this business to a magistrate. I am 75 years old and waited 7 months for this…read morebusiness to complete a project he said would be completed within a month after starting it. He cashed two checks amounting to $6530 and have not seen my generac that was promised. How any none can do this and act like an honest business person is beyond me

Very responsive and honest with pricing. It turned out that I fixed on my own, but just wanted to…read morereport how helpful he was. Price seemed reasonable as well.