I'm a bit disappointed in this place. These guys are a pretty solid business, that's why they get 3…read morestars. I bought a pool table and air hockey table from them. No issues with the set-up or functionality of either item. I'm currently looking to purchase a spa and they did ghost me though when I inquired about a trade-in and when I asked if they could help with my options. I did not appreciate that treatment. I sold both my air hockey table and pool table- they were in great shape!... but the experience makes me hesitant to deal with this company again.

Great service. Highly recommend these folks. A few years ago another store closed ten minutes early…read moreand employees and customers were in the store and they would not let me in to buy a bag of green egg charcoal. I called Lexington Billiards and Greg stayed open late until I could get there and since that time we bought a bunch of stuff from them. Each time the experience has been great!

We were looking for a built-in pool, a friend said he bought several pools from Aurora. Said when…read morethere was an issue they took care of it right away, they replaced their liner and the filter was giving them a fit so they Aurora gave them a new filter. Well, that sounded good to me we went looking at pools and I must say they were very helpful, we spend several hours and bought a nice 10 by 20 ft pool which we pretty much built in. Zach was the job supervisor he met with me several weeks before they started the install we blotted out where we wanted the pool. When these guys came to do the install which was done in a day. They dug the hole did what they had to they all worked so well together they didn't even have to talk to one another. I was amazed. Zach has been our go to guy when the concrete folks needed help with putting the scoping on he helped right away. Zach came to close the pool and he did it quickly always explaining. I have no complaints. We like going to the office to buy supplies and I have a Traeger smoker that I buy all of my pellets from Aurora as well. We bought the lights for the interior of the pool and the beautiful fiberglass stairs that are stunning to say the least. Highly recommend them. They are helpful and you feel confident. There are built in pool dealers that take the deposit and leave town. I have seen that all to often. That is the reason we went with Aurora.

Excellent service (sales) and excellent installation crew. I ended up with a defective liner…read more(installation was on Thursday). Crew was back on Monday morning to replace. Highly recommend this company if you're looking to purchase an above ground pool!

Very good personal service. They did not have the chairs I…read moreneeded in stock, but were most helpful to show me appropriate alternatives which could be ordered from an extensive catalog. I was not in a rush to get anything.

My husband and I browsed at Steepleton a couple of weeks ago, we had never been in before and it…read morewas close to a paint store we were stopping in. They have tall basketball goals, pool tables, outdoor furniture, Green Eggs, and more indoor/outdoor games! They have two locations Louisville and Lexington & are locally owned. I imagine they've been busy during Quarantine with all the outdoor options i.e. play sets, pools and spas!

The highest integrity, quality, and responsiveness you could hope for. And great and speedy…read moreconstruction for a reasonable price!

If I could give Jeff, Drew, Nate and Nick MORE than 5 stars I certainly would! They not only…read morecompleted our back fence (approximately 200 feet including tearing down existing fence) but during that process we were so impressed with their work we asked them to fence in our front yard! They completed that less than 1 full day after completing the back! We received quotes from 8 fence companies, handymen, and contractors and Proscape Fence + Pools was who we chose because of their upfront pricing, honest and positive reviews, and how kind the owner (Jeff) was over the phone EVERY time we spoke! Beyond impressed with their level of professionalism, their pricing was fair, and their quality of work is the best in Kentucky! We have had 3 fences installed in previous properties and I can say with absolute certainty this this far exceeds the quality of those AND the price was way better! I would (and already have) recommend this crew to everyone I know!

I am not impressed with this company. They have been working on my apartment complex's pool going…read moreon the 3rd week. They are very slow and aren't consistently working every day. We've had rain so I get that but this week has been beautiful and just started working on Wednesday. It also doesn't appear that there is any supervision. If it were my pool I would be furious.

I recently hired Geddes to replaster my pool. Other than taking awhile to complete everything went…read morevery well. The first thing I learned is that spring work on your pool will take longer because of all the contractors involved. I didn't understand this or the delays at the time but it makes sense. Other than the delay in finishing Geddes did an excellent job of following through. Note: if you need this kind of work done schedule it in the fall! I would recommend Geddes, Al, Mike & all for your pool needs!!

Really bad at showing up to appointments on time, I was told they would be at my place in the…read moreafternoon at least twice and after calling 4 times I was told they would not be at my place till 1800 hrs. This was after waiting a month for an appointment . Frustrating when you've sit around wasting all day. id choose another company like I did!

This place is great they came out last spring installed a new liner in our inground pool in a…read morematter of under a week it went from old and dull looking to bright and shiny blue awesome job I also got the chlorine generator was so impressed not to have to use chlorine pucks or granular chlorine water was much easier on my kids they have sensitive skin and for the first time no and I mean no skin irritation this year Wes and Jacob are the best at least with our experience with this store I hope this helps anyone who may be reading this review Rob long Lex KY Ps I also got the propane Hayward heater awesome to squeeze out more swim time

We drove from Smiths Grove, Ky to visit this store, a purposed trip. We had knowledge of this and…read morewe bought a beautiful hot tub. The installation went perfect, the service from the team outstanding. The golf cart is next.

Being a factory outlet store, the prices here are significantly less than a typical retail store…read more The products are great quality, from starter to luxury spas. They have a huge selection with multiple brands all manufactured in Tennessee, and they have local technicians who are very quick to respond and help as needed.

The front desk lady was really nice and was very helpful we went to play basketball there and the…read morecourts were good and there were only a few people

Great pool and very nice life guards and staff. Great walking trails , pickleball, and gym.read more

Excellent place to get pool supplies and for repair work for your pool, staff is excellent and…read moreeveryone is exceptionally friendly. Have used these guys for the past 10 years or more and my pool is always clean and clear.

Very unprofessional with poor customer service. Recently purchased a home with a pool I was looking…read morefor company that could help guide first time home owners. They informed me of a "pool school" that I was excited for but to my displeasure this was a 45 minute session of being scolded for not knowing much about pools and then information that could have been given to me on a flyer. This was $238. I later wanted to get on the schedule for closing my pool for winter. They said they would let me know of their availability...they texted me after 5 pm on a Friday with a some instructions and said get your pool ready by tomorrow...I responded asking for a time and they replied we do not give times... I said can you at least give me a window since you texted me last minute with no heads up..they responded sarcastically with their business hours For Saturday....when I showed my frustration with the lack of heads up I got a phone call from a woman yelling at me how ridiculous I am and how they don't need my business because they have 400 other clients.. wish them the best.