The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We feel incredibly lucky that we happened to meet Japi as he was leaving our neighbor's pool one…read moreday -- it was honestly the best stroke of luck for our home. From day one, he has treated our pool with the same care and pride as if it were his own, and we are beyond thankful for his service. Every single week, he sends a detailed email outlining exactly what he completed, the status of our chemical levels, whether anything was added, and even how long we should wait before swimming. He also includes a picture of our pool after he's finished, which always gives us such peace of mind. It's rare these days to find someone who is not only so thorough, but who genuinely wants you to feel informed and confident about the care your pool is receiving. Our pool has never looked better, but more importantly, we trust Japi completely. His consistency, kindness, and dedication mean so much to us, and it shows in every visit. If you're looking for someone who will take care of your pool with honesty, heart, and true professionalism, we cannot recommend Japi and GP&A Pool Services enough. They've been an absolute blessing to us.

I've been to Spa Castle a few time with my SIL. I went during the week, so I am not sure how busy…read morethis gets on the weekends, but weekdays it's very quiet. I enjoyed my time there. Tried all the rooms. Actually fell asleep in one of the hot rooms. The place is clean and the food is decent. I paid for a message and it was okay. Not the best for the price. I only did it once because it wasn't worth the price. Hopefully I'm still living in the area so I can check out what the place looks like after their updates.

I am sitting in the parking lot now....THEY ARE STILL CLOSED FOR RENOVATIONS! Despite their website…read moreshowing they are open...they are NOT! Don't waste your expensive gas and time like I did. Call first.

Technician knew what was wrong and had it replaced a few minutes later! Really nice to have someone…read morethat knows what to do right away!

This place is great for good advice, products and service. We had to replace a DE filter vessel…read morethat ruptured, during the search I spoke to Kim who recommended a multi cyclone pre filter and cartridge system. It is so much easier to take care of and works great, I've been a customer ever since for supplies and service. Rick did the install and we have had him back twice for minor repairs on other parts of the system. He is knowledgeable and quick to respond. This is our go to location for all things related to the pool.

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.

after many failed attempts to have my pool issues fixed a friend recommended A and C pools...oh my…read morewhat a pleasure to have David work these issues methodically and effectively one by one. He fixed things and shared details of what he found and what he was doing. He had everything working perfectly within no time. I was so happy I found this company and especially David that I had automation for pool (phone app mgmt) added and he had that in no time. I can't tell you how great it feels to have a knowledgeable person with great manners and excellent communications skills to work with. the cost of getting this done is priceless for me but their pricing was most cost effective than others. the key for me is the skill, knowledge and communication they have shown. I am indebted to my friend who got me connected with A and C pools.

Started out great, then switched cleaners and went downhill. Call never returned or they showed up…read moreunexpectedly. Asked my tech for a small repair, he Vc told me it would take weeks. I bought the part and had it installed w /in an hour. They showed up the next day unannounced. If u have cameras, the 2 nd pool guy did the minimum work. Never knew cleaning a pool was sooooo difficult . Their person who runs the place is cool. No quality in their work. Messages never returned

I called BJ Turner about my pool leak and we scheduled a time for him to come out and he gave me a…read morequote for the work. He arrived within 15 minutes of the scheduled time. He pressure tested the pool and found the major leak quickly and also found a couple of other components that needed service. The bill was what was quoted and he offered his services for the repair which I accepted. He arrived about a week later after a rain delay and after a little over 5 hours had the repair finished. The aggregate concrete decking repair was perfectly matched even though BJ professed that he wasn't a concrete man! If you are needing a pool pressure tested I would highly recommend Square One and BJ Turner. Quality work! He might even do your repair! Thanks, Gary

From the owner: A pool leak can happen for a variety of reasons. Ultimately…read moreit's a problem that needs to be solved. We start at Square One to complete north Texas' most thorough analysis, utilizing state of the art technology to identify and resolve what we can immediately!

Carson responded to my inquiry quickly to resolve a couple of recent issues with my pool. The first…read moreissue was regarding the booster pump. He identified the issue quickly and then informed me of options. What impressed me most was when he told me "If this was my equipment and my money, this is what I would do." He was very reasonably priced, professional and punctual.

I felt great when they came for the estimate. price seemed reasonable and I am confident the job…read morewill be done well!

Poor customer service and do not take any action on warranty claims. Was a life long dream to have…read morepool and I am now left with major and expensive repairs.

Zero Stars for a company that doesn't vet their subcontractors…read more I wish I could leave a positive review but after the 6 months of complete trauma from this company and their lack of vetting their contractors, I have no choice but to leave a very bad review. Plungie contracts with any person who owns a business, regardless of what type of company they own or run. The contractor Plungie sent to our home for pool installation was in dirt, and a complete fraud who knew nothing about pools (by the way, a simple background check would have yielded a 101 page rap sheet from misc. drug charges to theft- a lot of theft). This man single-handedly destroyed our backyard and then left us with a complete mess as he never returned to complete the job. We are upwards of $18,000 in damages and court costs. We consider ourselves lucky because at least we have a pool. Sadly, there are others out there where this man took their money ($25,000 apiece) and flew the coop. Again, please understand that Plungie is not responsible for any of this, as they will say repeatedly. Plungie keeps saying THEY didn't hire him, but I sure as heck didn't. I contacted Plungie when we decided to get a pool, and this is the contractor they sent to my doorstep. I am happy to talk to each of your individually if you are wanting to hear the full story. I would look long and hard at other pool companies before deciding with this one. They say two weeks but it's more like 6 months of complete and utter horror. Find someone else for pool instillation.