To be clear what I mean about being single is that I know little about fixing or maintaining…read morevehicles by myself. I did get an oil change 2 months later from Subaru and they said my battery needs to be replaced. I will update soon..

We recommend Interstate Batteries. We've had nothing but good experiences there. Throughout the…read moreyears, we've needed batteries for our various vehicles. They diagnose the problem and replace the battery right then and there. The other day, our battery was dead. We jumped the car but it would die again so we ran it over to IB. They told us there was a bad cell in the battery, they hooked up a battery so we didn't lose our settings, they replaced the battery and disposed the old one. We were home in under an hour.

I've come in twice now, and I have to say the sense of calm and the customer service is way beyond…read morewhat I've witnessed and received at any other auto store. The store is clean and bright, and the staff has offered their assistance if wanted.

As far as auto parts stores go they seem to be knowledgeable about their products. Prices seem…read morestandard with everyone else. There's a warehouse here in Minneapolis so when they didn't have a part in stock I needed and had to order it, I was able to pick it up the next day from the store.

Staff went out of their way to help with a minor issue. Sent me on my way with helpful hints and…read moreadvise. Quality products and straightforward answers.

Welle,welle, welle…read more.. What can I say now? How about this... 1) great location, great parking, clean store 2) super friendly dudes 3) didn't over sell us on the priciest windshield wipers 4) REPLACED the wipers, for free, with a smile 5) had a furry pink Hello Kitty seat cover Did I get it? Hmmm... Welle!

Bought a pair of door gaskets for my 1974 Plymouth Duster, part number LM-23. Right away it was…read moreapparent that the gasket ends weren't the same as my factory installed gaskets, which had metal cores in them. The Metro gaskets don't. Unfortunately, you don't discover this until AFTER you've bought them (and in my case, removed the old gaskets). Metro obviously cut a corner here in not manufacturing a metal core into the ends. Also, the thickness of the end portions are not as thick as the originals, and they don't supply the sheet metal screws to fasten the gasket ends. Instead, they supply very cheap and flimsy black plastic push fasteners. If you want the original factory look, you're not going to get it from Metro. These will fit if you play with them enough, but they're definitely not direct factory replacements. Overall, I'm disappointed by these Metro products. A call to their customer service line (unable to reach a human so I left a message) went unanswered. Metro, please do the following: 1. Make your products the same as the originals, metal cores included. I'll pay the extra price. 2. Make the thickness of the ends thicker. The ones you sell are thin and flimsy. 3. Get rid of the cheap plastic push pins. Not original. Supply the correct screws. 4. Answer your phone. Return customer calls if you want the business.

I've been buying their parts for coming up on 100 years, 1918-2018.read more

The three gentlemen at the counter this afternoon (5/19/21 at approx 6pm) were incredibly helpful…read more They leant me their tool kit to replace my truck battery that kicked the bucket in the pouring rain while I was at work were very friendly and again, very helpful. They definitely helped alleviate a stressful, disappointing end of the work day for me. Thanks guys!

As someone with prior customer service experience I am always extremely patient with anyone in a…read morecustomer facing position. Still, Pep Boys has a special way of getting under my skin which is such a bummer! Because this shop is huge and close to where I live it comes to mind first when I need air in my tires, car inspections, or other quick service that can't wait. What I can't understand is why I keep going back when the service is so disappointing. The other day we were planning on going for a drive and realized my boyfriend needed an oil change. We didn't want to drive a ton before changing the oil so we stopped into Pep Boys to see if they could help. We spent 5 minutes standing in front of the guy behind the service desk staring at him before he acknowledged us. Then, once he started helping us he didn't seem to know what he was talking about and suggested the wrong type of oil. Finally, in the middle of talking to us he took a phone call. Needless to say we walked out and won't be returning. I gave two stars because they did put air in my tires and get my Lyft inspection done quickly on a separate occasion. I just can't get over how I always feel like an inconvenience as a customer even when I don't need anything that requires much work on their end. I really hope that eventually Pep Boys becomes a place people feel comfortable and welcome walking into.

I wanted to share our experience. Our suv had service here, the wheel fell of mid driving awhile…read morelater. Being told possible over tork or cross thread. Initially told they couldn't do anything about it. Then finally got them to put in an insurance claim. Now I'm being ghosted by pep boys claims department. It's been two weeks since inspection and claim being reviewed by mgmt, no word yet. SUV has been sitting for over a month and a half and no one seems to care enough to respond or give an eta even after considerable efforts on my part to try and get an idea of next steps or how long it takes.

Has a broken washer fluid line. Cody the manager helped find a cheap fix. Went out of his way…read more Very professional and courteous. A winner of a store.

It never fails that every time I come to this O'reillys YALL ARE RUDE !!!! Customer service is…read morehorrible, be better to your customers . Eric today was short of patience & it wasn't even 10 seconds into conversation. my dad comes here all the time and I'd be damn that every single time I have came in here with him you guys are so flustered at this location . Lose the attitudea or go find a better job if you're so miserable working here . I'm sure that's not what Oreillys stands for !!!!! Do better, & be better .