DON"T USE LEROY'S (x2), One STAR is being Kind, He doesn't deserve that good of rating!!! After seeing his work at the "State Fair", I thought he was the only game in town for Custom Paint. When it comes to "Customer Service", they are the worst ever, especially after they have gotten your Money. I took my.brand new, 2012 Dodge RAM, $40,000 truck to them for custom paint. I told them exactly what I wanted and even drew them a picture, leaving "NO Doubt" as to what I wanted. He gave me an estimate based on that and even though I thought it was a little higher than I expected, we set an appointment and I dropped it off on Friday before the work was to begin(1 Week Scheduled). I had a vacation planned that I would need to take the truck on. I was finally called on Wednesday (3 days late) and told my truck was ready. I rushed over excitedly to pick it up. When I got there he told me that "my truck cost him $600", I asked why and he said "When backing it up they broke the passenger side Mirror". Then he took me back to show me my truck. I was disappointed in part of it and expressed that, Todd had excuses for everything and said that is how it had to be and it has already been clear coated. Not to mention the other parts that I had purchased from him weren't even installed yet. I had to wait around another 2 hours for them to finish. Since I was leaving very soon for vacation I let my wife talk me into taking it as is, thinking if I couldn't live with it as is, I could bring it back after vacation and have them correct it since I had expressed what I wasn't happy with.
I really tried to be happy with it and except it as is but this was "Custom" paint and everywhere I turned I saw "Factory stripes" that looked better than mine. Plus after I put the first "Wax Job" on my new truck I noticed they had actually scratched through the factory paint when cutting out the masking and attempted to cover it with brush-on touch-up paint. So I went back to them and spoke to Todd (after drawing out my own stencil) and showed him that it was obvious two different people did each side and what it should look like. I also pointed out the use of Brush-on touch-up paint to try to cover up their mistakes. Todd scratched at the touch-up paint high on the side of the box and said "How do I know you or someone else didn't do this?" I said "come on, there isn't even a door ding on this thing and it is completely obvious how this happened". He then went on to say "well it was your design and you didn't want to spend a lot of money", to which I replied "Yes it was my design but it wasn't executed properly, I had even drawn you a picture, and I paid what you estimated for the cost" (I actually paid about $500 over the original estimate for little things he attempted to explain away). He scratched his chin for a while and said "he would fix the little scratches where they used touch-up paint but that is all". I asked "what about making it right like the picture I had drawn", he said " he would do that as well but it would cost me", I asked "How Much", he said "he would get back to me".
After several attempts to contact him and even stopping in he said it would be around $600, I asked him to email me the estimate and he agreed he would. After another 2 weeks and several attempts to contact him I went in there again and asked for an estimate in writing. He went back to his office and returned with an estimate of $640. I said "What a coincidence, isn't that about what it cost you to replace the mirror you broke? What are you trying to do, make up what you lost? He ripped the estimate from my grasp and ripped it up and said goodbye. Moral of the story, if it isn't right, don't pay your hard earned money for it until it is right. More so, DON'T USE LEROY'S!!! read more
