At first it seemed generally over-priced to me, but then I say that about all boxed furniture…read morestores. This one is a cut above. We dealt with the owner, who was helpful, solicitous, and meticulous about the details. I never felt even an inkling of pressure to buy - just courteous, knowledgable service. We got our fridge here on sale and we are very happy with it!

We have purchased numerous items but we suggest not to shop there during holiday seasons. It is…read moreseriously very under staffed. During that time Shirley runs the desk alone. She shows no retail skills or acceptable customer service skills during busy periods.

Customer feels 'cheated' by Brick extended warranty…read more Consumers' Association advises against buying extra warranties Mark Harvey - CBC News Laurin Clarke Laurin Clarke shows Go Public's Mark Harvey a ripped seam on a loveseat she purchased from The Brick. (CBC ) Laurin Clarke said she bought The Brick's 5 Year Blanket Warranty because she was told she would be covered if anything went wrong with her new leather furniture. But when she tried to get repair work done, she said the retailer wouldn't fix what she calls obvious flaws. "Don't buy this warranty because they don't honour it," Clarke said. "It's not worth the $300." ADVERTISEMENT The Brick describes the sofa and loveseat Clarke bought in 2009 as being made of "premium, top-grain leather." "I really believe in buying quality," Clarke said. "My parents taught me: 'buy quality so that it lasts a long time.'" She said the salesman persuaded her to pay an extra $300 for the extended warranty because it would buy her peace of mind. "He said this is really good quality leather, but if anything at all happens, 'even if you spill nail polish, food stains, he said anything -- rips, tears, seams, structural damage -- you are covered.' He made it sound so wonderful." However, Clarke said the couch had begun to sag in the spot where her husband generally sits to watch TV. Then she started noticing marks and flakes on the leather surface, and saw that two seams had split. ADVERTISEMENT The Brick sent someone to take pictures of the damage, and Clarke said she expected it would be an easy fix. However, when the retailer called back, Clarke said they agreed only to fix the sagging cushion, saying the marked surface and split seams weren't covered under the warranty. Warranty denial 'not even logical,' customer says Clarke said she pored over the fine print in the warranty and still can't see how the company could refuse to repair the split seams and marks on the furniture. The Brick's 5 Year Blanket Warranty includes failed stitching, as well as cracking and peeling leather finish. "I'm not a lawyer, but I read through it, "Clarke said. "I think everything's valid here." She said talking to The Brick's customer service department felt like an argument in semantics. ADVERTISEMENT "I was calling it 'rips' and 'cuts' and 'peeling leather' and she was calling it 'scratches.' We just seemed to go round in circles. It almost felt like she was reading from a script because she sure wasn't listening to me." Clarke said she was told even the splitting seams couldn't be covered as a sewing defect. "She said, 'We don't cover scratches and the splitting seams -- and the scratches are on the same piece so we won't cover those.' I said 'that's not even logical.'" "I'm starting to feel cheated actually," Clarke said. Marks caused by 'abuse and neglect' company says The Brick's record of the chain of events is very different from Clarke's. Greg Nakonechny, the Vice President, Legal for The Brick, said the company offered to fix the seams and the cushion, but that Clarke insisted the company give her new furniture. ADVERTISEMENT "She only sought a full replacement of the product, which is certainly not in line with the terms of the warranty," Nakonechny said. Clarke denies she insisted on having the furniture replaced, or that she was offered $800, only that she wanted the furniture repaired. Nakonechny said, based on photographs taken of the damage, the marks on Clarke's couch are excessive. "Any use that is in excess of what is reasonably expected, then it's considered abuse and neglect," he said. "I come from a family with four active kids. I look at the sofas we have that are approaching ten years and they are nowhere close to having that level of scratch marks," he said. Although the warranty Clarke bought covers more that 20 mishaps -- including stains from food, drink or bodily fluids, spilled nail polish and cosmetics, as well as burns and cuts -- Nakonechny said it won't cover the marks on her sofa. ADVERTISEMENT "Those are clearly not covered under the warranty as they fall in the category of either reasonable wear and tear, which is expressly excluded under warranty, or use that is outside the ordinary," Nakonechny said. Abuse and neglect, along with wear and tear are two items excluded from the warranty. Clarke says the company's conclusion is unfair. "I could see it if we were abusive people, but I think we take care of our stuff," she said. The Better Business Bureau of Central and Northern Alberta has recorded 700 complaints against furniture companies. More than 90% of those are against The Brick, however that number includes complaints made against any of its stores located across Canada since the company's corporate headquarters are in Edmonton. ADVERTISEMENT One-third of the complaints concern warranties. "We don't look at numbers in terms of number of Better Business Bureau com

I purchased from the Brick Collingwood and received the best customer service. Tara-Lee was…read moreabsolutely AMAZING. She was so helpful and knowledgeable and I walked away with everything I needed at a great price. Tara ensured that my purchase and pick up went smoothly and was so accommodating when my circumstances changed. I will recommend the Brick to everyone and continue to purchase from this store. I am so happy with my purchases. Thank you Tara and the team at Brick Collingwood.

If I could give less than 1 I would. I have never had good service but have had snotty clerks and…read morewould never recommend this place to anyone for anything. all they want to do is to sell, get it out the door and hope to never see you again.

would not recommend this store to anyone, we bought a vacuum and tried to return it the very next…read moreday and was told no they wouldn't even consider an upgrade to another vacuum. Was told it was now used and they don't take back used products, even though they sell "refurbished " Dysons, he didn't know what refurbished meant! We also didn't get a chance to tell them we were originally in the store for a gas fireplace, good thing this happened before we spent more money there. Don't shop at this store!

I do not use laundromats often but I can say that the lady (staff person) I dealt with was the best…read morecustomer service rep I have ever met. She was helpful, considerate, knew her customers and welcomed new customers. She watched my machines and let me know if i needed to add more time This was an extremely pleasant experience and I am considering not to replace my home washing machine and just using this laundomat

Holy, the only place I know of with a machine the equivalent to Giant Washers, Extremely…read moreconvenient, 1 Washer entire family's Landry. Slightly expensive but convenience is huge. This laundromat uses card system, where you load value on to a card, instead of carrying umpteen quaters