They have some of the rudest nurses I have ever seen. I don't know if they hate their life or…read morewhat, but there is no need with the attitude and the yelling.

SIG is a model of patient surgical care. The nurses and staff are kind, considerate and very…read moreprofessional. They get the administrative stuff done and make sure you understand what is going on and what will happen next. They are conveniently located in Creve Coeur and have ample off street parking . Though the care is fantastic there are some communication issues. My primary care physician has troubles getting calls returned and it may take days for them to get back to me. Messages when passed between staff members are not always passed clearly and the results are more delays. Don't get me wrong, I'd rather have it this way than poor patient care but the communication is not what it used to be like.

Dr. Mullady performed my endoscopic removal of granular cell tumors in my esophagus January 21 at…read moreBarnes-Jewish West County Hospital. I met with him in the OR suite, and we discussed the procedure, possible complications and other details. I had questions. He had answers. A very open, personable and knowledgeable surgeon. GI is his specialty. THEN, I was anesthetized for the procedure. He came by recovery when I was "more" aware, and my sister was in the room (four ears are better than two), to discuss discoveries, how to move forward, prescriptions and diet. The knowledge is oh-so important. But the bedside manner counts for a lot, too. And he has both. Call January 24 from his office indicated -- after pathology was performed on the tumor -- it was exactly what was expected and benign (not some OTHER type of tumor) and that clear margins were achieved. Follow-up in six months.

First impressions matter, especially if you're the face of an organization. Holy moly, this was the…read moreworst interaction I've had with medical office staff. I called to schedule a new patient appointment. The woman who answered was incredibly rude. She asked which doctor I wanted to see, I said I wasn't sure of her name except that she was a female Latina. The receptionist gets snippy, says, "That doesn't help me at all." Then she just goes silent for, like, two minutes. I actually had to check that she was still on the line. So I say, "Well, can I just get a female doctor?" and she says, "Well, which location?" I'm totally flabbergasted, so I reply, "Ummm, the location I called? On Watson Road?" More silence. She finally gives me a date and time which I am now canceling because there is zero chance that I'm going to have any more contact with this woman.

Terrible customer service! I don't think any of these "doctors" went to medical school.read more