Made the switch today from StateFarm to AAA! Jay Reichert was awesome! He was super friendly,…read morehelpful and answered my millions of questions with great customer service. Thanks Jay for your assistance today, I'll be referring my friends and family!

This review is for AAA as a whole and not just the Chico branch…read more I bought AAA specifically for the purpose of making a trip across the United States with my small 5 x 8 trailer. I bought the most expensive policy - AAA Plus. It costed around $200. While going across country, one of the lights on my dashboard came on. I looked in my car book and it said do not drive the car. I was only about 20 miles from the next small town, but I stopped and called AAA expecting help. When they found out I had a trailer, they said they could not help me. They could tow my car, but they could not tow my trailer. They expected me to leave my trailer with all my belongings in it by the side of the road. Or I could pay them to tow my trailer. They told me that there was no one in that small town 20 miles ahead of me that could tow my trailer. They said I had to wait for someone from a hundred miles away to come to my location and tow my trailer and I had to pay for it. I sat there for 4 hours in the blazing sun while someone from a hundred miles behind where I had just come from drove to my location. When the tow guy got there, I asked him why somebody from the town 20 miles up the road couldn't come and tow me. He said he did not know why they sent him from so far away, because there were at least three tow services from the town 20 miles away that could have towed me. He hooked everything up and we drove 20 miles up the road. I had to pay him a hookup fee and a per mile charge for towing my 5 x 8 trailer 20 miles. This amounted to over $200.00 - after waiting over four hours for him to get there. He unhooked my trailer at a motel there. Then the driver took my car and dropped it off at the mechanic that AAA had told him to drop it at. AAA told me that they notified that mechanic that I was coming and they chose that shop because he had time to see me. The next day, I had to walk (no taxi's in this tiny town) at least a mile to the mechanic and got in my car so I could sit down and wait. The mechanic was late. I got on the phone and called him. He said he was somewhere else in another town and would be there in about a half an hour. When he finally got there, I told him what AAA had said. He said AAA never called him, he had no idea who I was and could not work on my car for at least a week. He was very mean and rude. I asked him if he could just please look at the warning light that I was talking about on the car and tell me what it was. I put the key in the car and the warning light did not come on. He said, "Well, I don't see anything, so there's nothing wrong." I got in the car and drove away. I went back to the motel and tried to hook my trailer up and I could not. I pulled two guys out of the parking lot to see if they could help me hook the trailer up. One of the guys was so strong he lifted the trailer a bit and then it was able to go onto the hitch. The trailer jack that I had bought for the purpose of me being able to hook the trailer on and off myself proved to be worthless unless the trailer and car were on completely flat ground. When I got to my final destination, I went into a AAA office and talked to a manager about this incident. I feel as though I should be reimbursed for AAA having forced me to pay for my own towing. They also sent me to a mechanic who had no idea I was coming and did not have time to work on my car for a week. They refused to reimburse me. They said their towing packages only apply to cars. I told them that when I initially bought my AAA Plus membership, I told the person exactly what I was going to do with it, and she never mentioned that trailers were not covered. AAA told me they would not compensate me for refusing to pay trailer towing fees. What they would happily do for me though is give me a $50 credit off my membership for next year. So their solution to this issue is ME giving them another $150 of my money instead of $200 for their worthless towing package. Really nothing out of their pocket to solve the problem! AAA packages are WORTHLESS. I will stick with the towing policy that comes with my regular car insurance. It is only about $35 and also comes with a free rental car if yours is in the shop.

Highly recommend Angela... Helping our family thru a…read moredifficult process, and being certified to marry couples is a huge plus. You went out of your way to make everything go smoothly. Thank you for being so kind and caring. We appreciate all that you did and your expertise in your field. Jane

They were amazingly prompt and helpful in a difficult situation. So kind and understanding.read more

In my case, I had just learned my party was leaving the country & I just recieved their adress. I…read moreneeded to serve someone in their home city on a Thursday night and if I had no luck, I needed another process server to serve the person in a entirely different city on Friday. The urgency was that the person was leaving the country on Saturday. I called several process servers in both cities and had difficulty getting a response. Though I worked with a very responsive server in the city for Friday and I paid him (as it was getting late, 5p, on Thursday and I wasn't getting any calls back about serving the party on Thursday... Even the butte county sheriff's office neglected for an entire two weeks to call me back) eventually Amber from AW Legal services called me back. I was frustrated that I had lost the money (due to the lack of responsiveness from several places in Chico) from paying the other processor for the Friday job. However once Amber called, we discussed the entire process, the identification information, and her pricing. I had a fee waiver for the county, but you can't use it if they never call you back so I was happy to find that Amber's pricing is extremely reasonable!!! I made the payment and I advised the Friday process server (in the Friday city), right away, that I might be able to get it done that evening (with AW Legal) but the chances were slim. He told me to let him know if I got it done. Shocked as all get out, Amber, with only basic address info (wasn't 100% sure about the way the apartment # was written) managed to serve the party within two hours. But here's the icing on the cake... My paralegal had multiple misscommunications with myself & Amber in regards to getting the original paperwork from Amber so that it could be delivered to the court. Eventually, I had to cut out the middle man and (2 weeks after service) ask Amber to please send it directly to me. She paid out of her pocket to overnight it to me. This act alone deserves five stars! I was extremely thankful. Amber will send you simple smile emojis, one word answers, and she's not very verbose in her texts (Lol) but she gets to the point, will get the job done, quickly, and correctly. And she is the type that will stick with you until it is done! I couldn't have been happier with her kindness, her commitment to completing the job, her relaxed nature (at a time that is stressful to her clients), and her professionalism.

Got my transcription done in the time that was promised. Great communication. I would definitely…read morerecommend if someone needed their services.

I had a very helpful inspector named Lance come out and help us. He was very focused and showed…read moregreat work ethic on a very hot day. Clark was also wonderful in getting someone out soon since we had a water emergency and needed some help fast. Overall wonderful professional experience.

Please do NOT do business with these folks. They completely lie and pretend to do their work, and…read morethey still want their money. We were told that they would come once per month, but they corrected that later and said once every two months. Four months later they showed up. They lied and said we were not home when they "tried" to do their work. Now we've been put in collection. We didn't pay the bill because THEY DID NOT DO ANYTHING for four months. They have a reputation for aggressive billing collection. They are the worst. How can they still be in business when all they want is their money, and they don't care about the customer AT ALL. We're just supposed to sit here and take it. I plan to write complaints about this company until they either fix their BS or go out of business. The employee that came to our house ONCE in the beginning promised to take down ALL the spider webs. He maybe got to 1/3 of them. We had bugs crawling around all over the place after he left, and I had to spray myself.

What a great service!! Could not have been more professional…read more I had issues two other places getting my Live Scan done - this service blew those other places away. Punctual, efficient, knowledgeable and friendly. Highly recommended!

Very professional, really easy to work with, great price! Will definitely use these services again!…read moreThank you, Blue Oak!!!

Olivia has been helping me and my clients with tax and notarize services. She has always been great…read moreand deliver great knowledge and insights. I highly recommend working with her!

Olivia at Professional Connections has been amazing with our taxes for the past three years!…read moreRecently, my husband needed something notarized, and when we stopped by later in the evening, no one was there. We texted Olivia, and she responded right away and met us to get it taken care of -- even though it was after hours! She went above and beyond. We definitely recommend her for any of the many services she offers!

Anita was awesome!!! Made us feel very comfortable, well informed and reassured. Also, had a great…read moresense of humor and made signing a fun and enjoyable experience!

Anita is an actual real-life angel. I'm so glad I found her. She worked with me on a tight schedule…read moreand fit me in immediately. Compassionate, helpful, and goes above and beyond. I would recommend her to anyone needing notary services! Her knowledge and care is well worth the price, and not too expensive, either. Thank you again, Anita!

Professional and accommodating. Reasonably priced. A friend of mine highly recommended this service.read more

Rita's Tax Service has my highest recommendation. She is…read morethorough, efficient, taxes on time, very reasonable rates and her tax organizer is amazing. I've had several top tax accountants in the Chico area in the last 45 years but Rita is the best.