I need to have surgery on my eye next week, and since it will change my prescription, I needed to have a pair of glasses made so I can see properly after my surgery. My insurance will not cover a new pair until February 2026, so we have to pay for them out of pocket. We went into Lenscrafters in North Wales to get a price on a single vision pair of lenses with a set of frames I already had, because we thought they still had a quick processing. They quoted us over $600, with a 10-12 day turnaround time, just for lenses. We walked back out. Their attitudes gave us the impression that they did not want our business. America's Best quoted us around $200, with new frames, high impact lenses, and anti glare coat, but unfortunately could not guarantee they would be completed before my surgery, otherwise we would have purchased from them. Pearl Vision was gracious enough to recommend Plymouth Opticians, which is one of the only places in the area that still has an onsite optical lab. He sat down with us, went over the most affordable options, and said he could have the glasses done before my surgery. I will have a new pair of glasses by Tuesday, they have a three month window if the prescription needs to be tweaked, at no charge (unless the lens requires a prism, then it was $25 at most), and they were around $300. It pays to shop around for the best prices and service, especially if you have to pay out of pocket. I would suggest NOT going to Lenscrafters unless you are absolutely desperate, and have a ton of money to burn. read more

My wife purchased expensive designer frames and lenses there 2 years ago. The lenses got scratched so I brought the glasses in for lens replacement only that I was willing to pay for. Nope. The prescription expired 11/19 and "according to state law" LensCrafters cannot instal new lenses. BUT had she purchased their protection plan they would replace the lenses using the old prescription. That makes no sense at all. They obviously have good lobbyists in Harrisburg . Thus ended our families 20+ year relationship with LensCrafters and we will be taking our business elsewhere. read more

After cataract surgery, I went to Lenscrafters in Montgomeryville, PA, for new lenses, with Rx and medical-necessity letter from the surgeon. I was to get at least some of the cost of lenses for my frames reimbursed by Medicare Advantage. Three times this Lenscrafters submitted it, and three times they made errors. This started on January 11, 2022, and was finally resolved by my Medicare Advantage June 13, 2022. I will never go to any Lenscrafters again, but especially not this location. read more

Buying the glasses was fine, but the exam was disorganized and a bit shady. There were extra fees that we weren't told about until AFTER my husband was already brought back. And conveniently, it's not a fee covered by insurance. Had no choice but to pay the extra money since they had already done the service, but would have been nice to be informed before we came here. Also long waits because staff was very unsure about how to look up my insurance info. Definitely would have gotten my exam done elsewhere! read more

I got a cheap (under $200) pair of glasses made back in early 2006 here. Service took exactly 57 minutes, and prescription seemed accurate. Frames were average, crappily made mall quality. Now that I have eye site (and God bless Alain Mikli) I will probably only return in case of emergency. Oh how jaded and spoiled I've become. Oh - and if you're in NYC check our Gruen Optika. read more

I went here for an eye exam recently because I had to finally admit that I needed bifocals. I was really surprised how high tech and thorough the doctor was and the best part is that I got a detailed photo of the back of my eye done so I could avoid those drops they use. I am happy and comfortable now with my new no line lenses that help me see everything like I used to when I was younger. Thanks everyone! read more

I just had the worst customer service experience of my life here and I will NEVER be back.

Mar 20, 2016: WORST service ever @ LensCrafters!!!! Ordered glasses at LansCrafters, North Wales, PA 19454 on Feb 20, 2016 with a promise to be delivered in 2 weeks. Changed the delivery date 5 times till now with the same reason which was told first time. It's Mar 20 and got a new delivery date now. Just hate it. Update Mar 22, 2016: I was supposed to get glasses today and guess what, I will be getting a new date on Thursday. Well, I will be completing 5 weeks by then. This is so FRUSTRATING!!!! Another update Mar 24, 2016: Entering 6th week - Manager told me, they will ship the glasses from lab on Monday. Let's see if I get my glasses in 6th week. RIDICULOUS. Another Update Mar 28, 2016: Just got another date in 6th week and will be jumping to 7th week now. I'm cancelling the order. You guys SUCK big time. Shame on your brand!!!! read more

The doctor and staff were great. The manager in the store is nasty and can be downright hostile. Unless you're rich and can afford enough to give her a good commission, it's pretty apparent that she does not want to help you. I dont plan to return here. read more

Still waiting for my prescription sunglasses, ordered 2 weeks ago. Eye exam started a half hour late. Never received a phone call about what the hold up was until I called them a week after I ordered them. read more

So disappointed! Ordered new pair of glasses, waited the hour and went to pick them up and to get them fitted. While the girl was tightening the frames to fit my face the lens fell out of the frame - she couldn't get it to stay in! I was told they would re-cut the frame and to return in about another hour. I returned the next day and the same thing happened to the lens! I asked for a refund. For the cost of the glasses you would think the quality would be much better than it was! I was very disappointed and won't return. read more

This location has the worst customer service in any retail outlet I've ever seen. I walked in last night (Saturday, March 1, 2014). There were three associates, all helping customers. One customer rudely exclaimed to an employee, "I will be back tomorrow and I hope you are not." For 20 minutes, I stood in the center of the store. No employee acknowledged me, even the young female associate who came over to the station I was at twice while waiting on her current customer. I left. Giving them the benefit of the doubt, I returned this morning. Two of the three same employees were there. The exact same situation happened, only this time I gave them about 35 minutes to acknowledge me. A simple customer service training would benefit this store, or a "Sign in Kiosk" that is now seen in similar set-up locations. read more

A good experience. I needed new lenses for my frames and they had them ready in an hour. They also helped me with my insurance so they could help me get the best price. Only complaint is that there is a smudge on my one lens that won't seem to go away - but maybe that is my fault! read more

Super friendly and helpful. Helped my 15 yr old daughter pick out glasses that complemented her face. Didn't try to sell us on anything, just gave some honest opinions on some choices that we picked. Marissa was extremely helpful in helping us narrow down the selection and we walked out of LensCrafters in less than an hour with a brand new pair of glasses. Excellent customer service! read more

So happy with my blue blocking lenses for the computer ! My eyes were so tired at the end of the day before these special glasses but now I noticed that I am able to work longer periods and my eyes are more comfortable ! read more

I've bought my past three sets of glasses here this is the last time. The sales person asked whether I wanted to keep my bifocals or get progressives. I said I don't care about how the glasses look I do a lot of reading and want whatever is best for my eyes. She said definitely progressives. So I got the progressives they said it would take a few days to get used to but it took me a couple of hours to find I had to look straight at the words to see, no scanning side to side with my eyes I had to move my head side to side to read a line. And no reading the iPad or iPhone in bed I ha dot be sitting up with the product directly in front of me at a 90 degree angle. Then when I take them back and get biofocals as I originally wanted the clerk tells me I can get my money back for the difference or get reading glasses for about the same price. Or if I want something a little better I can get bifocal reading glasses, reading glasses where the lower lens is for close up such as iPad and the upper is for slightly farther away, a computer monitor. Now I have them and the slightly farther away upper lens does not work at all. $590 for one pair of glasses and overselling sales people that aren't interested in customer retention but selling more expensive product. This is my last pair of glasses at LensCrafters! read more

Had a good sales rep but when it came down to receiving the glasses I had a bad experience. It took an extra 3 days and I was never even notified I had to call them to see if it arrived. It was an inconvenience ngging them for something I bought. read more

After being greeted by a very excited sales rep when I walked in I was directed to the doctor's office for my exam. I was new to the area and wasn't sure about using a "chain" retailer for my eyes. I couldn't believe the experience! The girls working for the doctors were amazing. They talked me through each part of the exam. I got to see pictures of my eyes! Dr. Gdovin was spectacular. She was thorough and explained what was going on with my eyes. I took the prescription right next door and Demetreus guided me through the steps of finding a frame that was perfect and explained my lens options. An hour later I walked out with a brand new pair of glasses. I can see everything much better now. I'm returning in a few weeks to get my sunglasses made. The whole store was great. I even made a donation to their OneSight charity because of their passion about helping everyone see. I highly recommend this Lenscrafters to anyone who's looking for a great experience and a fun time looking for glasses. read more