I had a very good experience. The rates they have are very good. The customer service was very…read morenice. If you have a financial need go and talk with them. They can help you like they helped me. I went to the location in Sandy Springs, GA. Awesome experience. Thank you so much.

1st Franklin Financial Location in Sandy Spring GA and the Branch Manager Krystle Tucker is…read moreawesome she works with you try to get you the best loan ever plus is nice and wonderful the staff at the location is awesome nice and clean they have you in and out very quickly I do recommend that location and the staff at the location as well Awesome people there in Sandy Spring Check them out

Tried calling this location for upwards of 30 minutes prior to venturing there to take care of an…read moreissue regarding a replacement debit card. Received no answer, and was even hung up on the first call I made after 10 minutes. I decided the only option was to make the 30 minute drive from Talladega to talk to someone in person as they were the nearest branch capable of debit card printing. When we arrived, the inside was very dark and no one was at the counter. After waiting several minutes, we were finally greeted and directed to the counter where someone would help us. We explained the situation of a lost phone containing all forms of physical ID, both bankers were very rude and not understanding. Especially the one at the first counter today, around 2:00PM 7/6/2021. Willing to jump through any hoops possible in order to get a debit card printed prior to my flight tomorrow, there was apparently no solution that could be offered. I asked if I could verify ALL information on the account, provide picture proof of various documents, call customer service to prove my identity, etc., and they still absolutely refused to help me, though they were both visibly unsure the whole time. I overheard them consulting with one another privately as if they were debating whether or not to use their discretion to print the new card. After a couple moments, they decided to inform me that they would still not help me further. It seemed as though they were both entirely unsure of their own policies and would have used their discretion to print me a card if they wanted to. It was apparent they were both uninterested and agitated by my persistence and offering of different verification methods. As I was leaving, I made a comment regarding their lack of attention to the phone calls and they shooed me out the door. They blamed being short staffed and the holiday which was over the past weekend. Absolutely unprofessional, unaccommodating and unsympathetic to any customers' needs. I do not understand how I can request a new card to be mailed to me over the phone with minor verification, but they can't do the same with extensive proof via pictures, verbal verification, etc. I would have went this route, but needed the card immediately for a flight tomorrow. Now I have to be without access to my bank because the workers refused to assist me or even provide other solutions.