Every representative I've worked with has always been great. Service with a smile and a positive…read moreattitude!

This review is for refinancing an automobile only. I recently applied to refinance a vehicle loan…read morefrom another company through NFCU for a lower rate. The loan approval indicated I could pick the check up from any branch. Initially I thought it odd that I would need to pick up a check since I have an account with them. The fastest way to payoff my current loan with the NFCU loan would have been to deposit it to my own account and pay it off online. This was not possible. The check was made out to me, and the current loan company, meaning I would need to sign the check and mail or fed ex it to the appropriate loan company, where they can sign it and then deposit for the payoff and release of title. When I went in to have NFCU issue a new check as I had tried to deposit the check through my phone and the deposit was rejected after I had already written "for mobile deposit only to NFCU" as is required for mobile payments. The gentleman in the loan department was training someone, when I asked him the reason the check was issued this way, i'm paraphrasing, but he indicated it was basically due to individuals not making good financial decisions, and sometimes taking the checks for the car loans and waiting for them to become personal loans in 90 days and not paying off the car and sending in the title. He indicated this process keeps people from using the money for other things. This really irritated me, but I kept my mouth closed during what felt like a lecture. The fact that NFCU feels they need to save individuals from making poor financial decisions is demeaning. If you are going to approve a loan, do it. If not, don't issue the loan. While it may be the intent of some account holders to take the money and not do what they said they would do, it's ridiculous to believe every loan recipient would do the same thing. To hold every loan applicant to the same standard seems ridiculous. I do appreciate a lot of what NFCU does, this process really missed the mark, at least for me. Again, this review is only related to the car refinance loan process.

The staff was so professional and accommodating. ( I had the closing hours wrong, and instead of…read morebeing there an hour and a half before closing, I was there only about 20 minutes before). When I realized closing time was approaching, I was willing to return the next day, so I wasn't causing the staff to stay overtime. However they insisted on taking care of me, and made me feel as if I was their priority. In today's world, that is a rarity. Thank you for your kind service. Great training and a wonderful attitude for all at Navy Federal Credit Union in Montclair on Waterway Drive!.

From the owner: Navy Federal Credit Union proudly serves the armed forces, DoD, veterans and their families. Enjoy…read moregreat rates, discounts and award-winning 24/7 member service. Join a credit union that supports the military and understands what it means to serve by visiting the Navy Federal website, or one of our 380+ branches worldwide. Our Members Are the Mission®. Insured by NCUA.

I called the local branch to ask a question. The agent at the Bank did not know the answer but…read moresaid he could transfer me to another person who could help. Next voice I heard was about an offer for a hearing device. I refused to opt in, and the recording proceeded to talk about Medicare. What BoA branch had to do with Medicare??????

The worst customer service I've yet to experience at a bank. It almost seemed as if they were…read moresearching for reasons to dismiss my simple request to change an email rather than just to do it. They then didn't do it correctly. Had to call the 800 number and wait for 30 min before it was done correctly. Multiple visits to this site and each time was worse than the other. I've been promised phone calls to follow through with any issues and haven't heard a peep.

Navy Federal is an awesome credit union. They are always super friendly and helpful. I highly…read morerecommend them.

I must say that I've never been so embarrassed!! Navy Fed approved me for a loan, after I gave them…read morethe vin # and the agent told me we don't usually do commercial loans but being that I was converting this van into a travel van for my family, the retro fit bunkers in the back would make it a personal use van and that when I called in for validation to tell them that and I will be fine. ABSOLUTELY INCORRECT!!! The agent flat out lied and when I called to validate Navy Fed told me they don't do commercial loans. I told them it wasn't and I explained that to the agent that and he told me that all I had to do was tell them that I paid for the conversion at the dealership for the bunk beds. After it was turned down I spoke to two people and both of them refused to let me speak to their supervisor and they both told me that they didn't care what the other agent said they weren't going to make it right and that they wouldn't have me transferred to anyone else!! If this is the way they take care of the military I think it's all time to switch to USAA!! The worst customer service ever!!

I went to the local branch at 13716 Smoketown rd Woodbridge VA to get a simple print out of my…read moretransaction history for the month with the bank name on it. They gave me a print out with the top left and right side of the page cutoff. The W and E on the left side of Wells Fargo was not visible. It showed as lls Fargo and the pages 1 or 2 on the right side showed 1 of. I spoke with 3 different people and wasted and hour of my time. All they can say is this is the only way we can print it. One of the bankers named Julie was straight up rude. She kept saying SIR this is above my pay grade and didn't even try to help. Victoria and Phyllis tried but kept printing the same thing. How can a huge establishment not be able to print documents with the bank name on it? I wouldn't recommend this bank to anyone and quite honestly am closing my account and going to another bank.

This is the second time coming here in a long while and your drive thru atm still DOESNT work. It's…read morea little ridiculous you never have a working drive up atm.

What an excellent customer service. Julie was amazing, professional, and kind…read more I am impressed by the professionalism and speed of the processes.

Every time I go Mrs. Ana Yanes. At central loop is so helpful. She helped me open up accounts for…read moremy kids. Always so sweet and ready to help.

Honestly take your money anywhere else please these people don't take your time or your money…read moreserious I'm ashamed to call this bank my bank. So now we pick on customer's and withhold their money for what reason? No explanation nothing just some Indian man talking a whole bunch on nonsense no valid reasons nothing. And to the lady with black curly hair have a better attitude instead because your customers deserve some respect. I will be switching banks anywhere else but HERE!

One thing I always remember about TD is the stellar customer service they provide!!…read more In all honesty, I started a banking relationship here because of the penny arcade they used to have for coin counting to avail paying then 8% to get get the cold hard cash (epic marketing ploy btw). However those machines are long gone yet I still find myself here from time to time. My visit bought me into the bank and needless to say, after a long tine away nothing has changed. I needed to speak with a human, to do find human banking, which they support and promote and the gentleman who helped me was fantastic! My wait to speak with him was minimal, which is a plus. Once I was able to speak with him he was able to pinpoint the issues and detail the steps needed to help me get the resolution I was looking for. Even though he was limited in scope he was able to let me know where exactly to pick up at on Monday, which I appreciated. The location is always clean so you never feel like you are banking dirty. Open 7 days a week with later hours on select days I see why they call themselves America's most convenient bank. One of the best things scout there ATM's is if you come after hours you have to use your card to get in the door to even access the ATM. No card no entry. That extra level of protection is definitely a super duper plus! Oh yea, if you still want your lollipop from the bank for old times sake, they are always on the sides of the teller counter and they are all green! Well played TD bank, well played!

I wanted to say that even though I'm not able to use this bank for the time being, I really…read moreappreciated Mr. Stephen Shuttleworth's help at this particular branch or what have you (I don't know if that's the right word to use to be honest.) Anyway, I'm sure for a long time I seemed suspicious since I look much younger than my age but I really am Melissa L. and am now 44 years old. I know it's a weird thing to post but I get that a lot from people. I do sincerely hope all is well with Mr. Shuttlesworth. Thank you very much again! I will add I did tell some other workers here that I was leaving the country for good but I had to come back for a variety of reasons but that's how that goes. Anyway, Again, thank you so much for your help!!