So, someone recently reported to yelp that my review was meant for a different business which end…read moreup being removed. Now, if anyone had read my review, they know for a fact that it was meant for this business because it had mention the owner Donny at least 2-3 times. You could have sent me a message asking me nicely to remove my review. You could have said something along the line of, "since 2014, we have train our employees and improve our customer relation yaddy yaddy yaa. Would you be so kind as to give us a second chance?" Or even ask me nicely to removed my review but no, the business chose to play dirty. Since the business itself wants to be shady and removed all the negative review and only kept the positive one, I will also include a picture of a document I have which show the business address, Donny's signature and the date the document was signed. Original Review from 03/03/2014: I recently complain to my coworker that the guy who does my tax is too expensive so she recommend I try Donny. I decided to give him a try. Originally, I was going to give this business 4 stars but after my second visit I decided to drop it down to 1. Pros: Donny is professional and courteous. Kayla is smart and upbeat. That's it. Cons: Donny seem inexperience when it comes to 1099 (independent contractor). If you have to flip through my 2012 tax file that was prep by my previous CPA and then adjusting what you entered on your screen, it doesnt give me the confidence in your profession. The front staff is unorganized, incompetent, and language barrier. You cannot/should not have a client show up just to tell them to come back in an hour because the gal in charge of health insurance is running late. And what happen when i came back? You told me that 'gal' is running late and should be here soon. After 15 minute: Me: did u call to see where she's at? You: no Me: have you call her at all today? You: no Me: then why did you tell me to come back at noon and then proceed to tell me she's on her way if you haven't made any attempt to call her today? You: let me go ask Donny. And to the lady sitting on my right facing me. I know you're probably the 'manager' or play some important role in this office because the staff talking to me kept making eye contact with you, and only you. Next time if a situation like this occurred, stand up and step in. If you would have taken over to calm things down: A) you could've still kept my business B) this negative review would have never taken place Next year I'm going back to my original CPA. Yes, he charges $55 more than Donny, but unfortunately you get what you pay for.

I have been having my taxes done by Donny Vu for a few years. This year, I finally find out how…read moreincompetent he is. I have a rental building in Colorado and three rental houses in California. He filed my taxes and told me I did not have to pay taxes to Colorado. He then amended my income tax returns and filed me as a full resident of Colorado and I now got a notice from Colorado Dept of Rev indicating the rental income was almost double the actual income; and it's stating that I owe them money and possibly penalties and that he did not file the appropriate form since I was only a partial resident of Colorado. I also received a notice from the IRS stating they cannot process my tax because he did not file form 1095-A to show that I have had medical insurance, hence, my tax return transcript is still not on the IRS website for me to refinance my mortgage. I have been telling Donny's office staff and him that I had to get my taxes done so I could refinance my mortgage since April. Because they don't see people in their office during this Covid time, I emailed my paperwork to them since April 13, and yet it is still not done right. He refuses to take my calls and call me back in a timely manner. I practically have to harass his staff to get to talk to him. His staff kept telling me he has appointments with new clients and would call me back in the evening and then he does not. I had to tell them that he should not take on new clients since he has not and cannot take care of his existing clients. He represented to me that he was a CPA and he is only a tax preparer. I've hired a new real CPA and he told me Donny did not file any depreciation on my 4 rental properties and several other deductions. This guy is a fraud and I think he has a one size fits all policy; he is sloppy and careless and does not take time and do the appropriate things in preparing tax returns for people. I have had to pay my taxes double to California and Colorado and now have to wait to get my refunds. Not a lot of people can do that in this day and age of Covid. He has caused me to lose a lot of money not being to refinance my mortgage because I cannot get my tax transcript from the IRS. Don't hire this guy. I'm filing a complaint to the CTEC about him.

My home insurance was canceled, and honestly, I didn't know what to do next. I called Luong, and he…read morefound me another policy the same day and stayed on top of everything until it was done. I really good experience and I appreciate his help!

Pulp Street offers great customer service and business insurance policies. Luong is great, and I'm…read moreso happy I found them for my insurance needs. I recommend their services!

Great customer service, made the process fast and easy, highly recommended…read more Thanks for the help

Great experience here with their services, Annette was very…read morehelpful and is friendly with a great attitude. Definitely recommend.

Honestly I never expected this treatment racial profiling asking me so many questions and…read moreautomatically denying me an account. I was helped by a Male rep that sits in the cubicle where the car loan display is I'm describing him because he denied providing his name. He was questioning me what was the purpose of the account and making his own conclusions. He is racist and treats customers like trash. Orange County Credit Union this is the type of people you hire...

I came into the dtsa branch today because I heard great things about OCCU, I have a bank that is…read moredigital and needed a physical bank as well to make deposits and transfers easier. I also saw a promotion for opening up a checking account which I've never really seen for credit unions. The inside is small but it is nice and maintained well I was able to get the entire process down within 20 minutes. Thank you to the banking associate Loren that helped me out, he was very knowledgeable and friendly, I appreciate that he took the time to make sure all my questions were answered. If you want to open up any kind of account I recommend you ask for him, the 100 bonus ends 12/31/25! All in all I had a great experience, and happily recommend you check out this credit union. :)

This branch is fantastic! They are so helpful and welcoming. I came in with questions and I wasn't…read moresure if they could help me. Gia invited me to her desk and was super welcoming! She listened to my problem and the Office team solved my dilemma. I highly recommend them who want great coverage and customer service. I walked out with 2 pieces of chocolate and my problem solved. Thank you for the Great experience!

I needed some explanation and adjustment on my home insurance policy, and I had the good fortune to…read moreencounter their rep Gia Huynh. In a world where this all to infrequently happens, Gia's service, attitude, clarity and professionalism were outstanding!

The agent I worked with was great to walk in. Able to get in without hassle. He was nice to get a…read morenice quote for home and auto. Felt confident honestly after a visit here.

"Never ends. Now my mortgage company needs proof of coverage that her office cannot orovi"…read more This was where I left off in November 2025 but didn't update it because the matter was resolved. I paid a $130 fine and Julie reimbursed me. Come March my payments were up and I find out that I've been paying toward homeowners insurance that I already have with farmers because my mortgage company never got verification that I am covered. They submitted info supposedly of coverage so I am waiting on reimbursement from my mortgage company for additional coverage I've been paying for ... for what I already paid in full for last year for the 2026 year. Cluster. I would like 1 solid year of seamless coverage without issue.

HATE "Love my insurance" THEY ARE THIEVES !!! Starting our policy we gave them $197. cash, NOT…read moreEVEN 24 hours later we canceled the policy and had to go somewhere else due to language barriers and were told that it would take 2 to 3 weeks to get our deposit refunded to us by check in the mail.... A month and a half later they gave us $22 back ! So unless you want your money stolen from you find someplace else. Gave them on1 star because you can't select 0

My husband contacted this place for our new car to have full coverage insurance and never called…read moreback . Horrible service don't let the signs fool you not worth it. Not even the best prices for them to treat you like this.

Customer service has gone down with this office. I was sold an umbrella policy in 2024 for $25 a…read moremonth, roughly $300 yearly. By 2025 the policy was up to $48 and 2026 $56. It more than doubled for a policy that was supposed to be a cheap security blanket. Attempts to cancel this policy required three phone calls with staff and an agent too busy to take my call over a two day period. Poor attempts to make me keep the policy wasted more of my time. State Farm does the gouging on prices but handling the issue is the agents fault.

I'm very happy with Bele's office and her staff. I have been a customer for over a year now and…read morehave worked with Kevin and Bele for many of my insurance needs. Their team is polite, knowledgeable, and patient when it comes to any of my concerns, or inquiries. I would strongly recommend their business. I was personally helped by Kevin on many occasions and I couldn't have asked for better service! Kevin went out of his way to help answer all my questions and concerns. I highly recommend Bele and her team for any of your insurance needs.