We have been banking with Logix for several years, and our past experiences have generally been…read morepositive. Unfortunately, a recent interaction at the Woodland Hills branch was deeply disappointing. In December, my husband visited the branch to deposit the second of two large checks of very similar amounts. After looking up our account, an attendant took the check away to consult with a manager (initials G.B.) without providing any explanation. When the manager came over, he did not introduce himself or explain the situation. Instead, he abruptly asked, "What's up with these checks?" His tone was condescending and inappropriate. The interaction was upsetting enough that my husband later chose to address it directly with G.B., giving him the opportunity to apologize. G.B. claimed he did not recall saying this and stated that they use "certain standard verbiage." He offered an apology only in the form of being sorry that my husband felt offended, without taking responsibility for his conduct. We strongly disagree that "what's up with these checks" is acceptable or standard language to use with customers. At a minimum, the manager should have introduced himself, explained the concern, and allowed my husband the opportunity to respond. A few days later, my husband contacted Member Services to report the incident. The representative agreed that the treatment was unacceptable. However, it has now been two months, and we have received no follow-up from the bank. We expected, at the very least, a letter of apology and some indication that the issue had been addressed. This experience has significantly diminished our confidence in the level of professionalism and customer care at this branch and with Logix.

I would like to express my sincere gratitude to Zina and Hannah for the incredible work they do…read more They are not only outstanding in their roles as customer service representatives and employees of the bank, but they are truly exceptional human beings. During one of the hardest moments I've faced, they supported me with genuine kindness, patience, and compassion. Their positive energy and the way they treat every client who walks through the door is something truly special. It goes far beyond regular customer service -- it comes from the heart. Because of them, this bank has become more than just a place I go for financial needs. It has become a family to me. I appreciate everything they do, and I am deeply grateful for the care and respect they show every single day.

As a first-time homebuyer, I was nervous and overwhelmed, but working with Oree made the entire…read moreprocess feel easy and supportive. She was incredibly personable and patient- she answered every single question I had and went out of her way to explain things clearly so I always felt informed. Oree is so professional and knowledgeable.. she also treated me more like a friend than a client, and that level of care built so much trust. I truly felt like she had my best interest at heart every step of the way. I couldn't recommend her more-if you're looking for someone who is knowledgeable, kind, and genuinely invested in helping you, she's the one!

Oree is the best. I am beyond grateful that my husband and I had her guidance for buying our first…read morehouse. She is knowledgeable and made a process that can feel so big and overwhelming, feel smooth and manageable. She was organized and efficient and always made herself available to us. She is also so kind, patient, and approachable. I can't say enough good things about Oree!

I've worked with Kevin on several deals and I must say he's a loan officer savant. His deliverance…read morehas always been true to his promises. If you're looking to qualify and build assurances with an agent, Kevin won't disappoint.

From the owner: Avalon Financial, Inc. is a Mortgage Company in Calabasas, CA offering Residential and Commercial…read morefinancing. We offer FHA loans, Conventional Mortgage, Reverse Mortgage and Private Money Lending. Being a direct lender and a licensed broker, Avalon Financial, Inc. can design and find solutions to fit your individual needs and preferences. Our innovative programs with extreme flexibility, personalized service and low rates will help you achieve your financial goals. We, at Avalon Financial, look beyond the numbers and credit profile, we regard you as a homeowner who knows what it takes to succeed.

Houtan is very knowledgeable and patient. He explains everything with great detail. He made sure…read morewe got the best rate for our new home. He and Marisol helped us with all of questions even after I had already purchased the home . Every now and then I ask them questions and they always reply quickly and super friendly. I will always use their services! Highly recommended.

Houtan is a top notch professional. He helped me with my pre-approval and walked me through every…read morestep of the loan process. He was extremely responsive, personable, and knowledgeable. He is incredibly reliable and would answer calls or emails within minutes when I had questions. I can't recommend Houtan enough for buying a house. We had been working directly with a large bank on a loan, and all seemed fine until we had an accepted offer, then we started having issue after issue where there was just no sense of urgency. We almost had to walk away from our house, but Houtan and his team were referred to us in mid escrow, helped us explore multiple options in parallel, and close on time. Houtan was very responsive and on top of everything, presented our options very clearly, patient with all our questions, and really understands the Los Angeles housing market.

Peter and Alanna are the most incredible team! They make the entire process of getting a loan or…read morerefinancing so absolutely easy. I've worked with them multiple times and I can't recommend them enough. They streamline the process so effortlessly and expedited to the best of their ability. If you want someone, efficient and knowledgeable, look no further.

I can't thank Pete and Alanna enough for making what could have been a stressful and complicated…read morehome buying process feel smooth, straightforward, and--dare I say--fun! From the very first conversation, Pete's expertise and calm demeanor put us at ease. He took the time to explain every detail with his magical spreadsheet and was always available to answer our questions. Alanna was incredible as well, providing unwavering support at every step. Her efficiency and attention to detail made everything feel seamless, and she was always there with a friendly, helpful attitude whenever we needed guidance. What truly stood out was their ability to take what I have always heard is usually a very daunting experience and turn it into one that felt manageable--and even enjoyable! Their professionalism, patience, and dedication made all the difference. I highly recommend Pete and Alanna to anyone looking for a mortgage team that genuinely cares about making the process as easy and stress-free as possible. A big thank you to both for turning what's often considered an incredibly complex task into a truly positive experience!

My case was a hard one. I went from renter to owner in 30 days. Sean and his team helped me cross…read morethe finish line. Thank you! Best regards, Hector Gutierrez

If ever there was a world-class mortgage broker, Lendevity would be it!…read more I worked with Lendevity to obtain a refinance on my mortgage. Jerry Choudur, Mary Martikian, and Jennifer Becker were all consummate professionals through the entire process. Jerry was very upfront about everything! He's a seasoned vet in the mortgage world and walked me through all the tactics used by the competition. I obtained several loan estimates from competitors (one of them rhymes with "Roam Beepo") and Lendevity always provided the best deal. The entire process was as modern and streamlined as a refinance can get. Really, give them a shot. The Lendevity team really gained my trust through this refinance. I am intending to refer everyone I know to them. And to come in for a perfect landing, they sent me cupcakes! Delicious, diet-crushing cupcakes!

Kelly was recommended to us and I'm so happy we got to work with her. She is an absolute dream to…read morework with. Not only was she extremely reliable and efficient, but always there to answer a question with incredible kindness and patience. She truly made the loan process easy and gave us amazing service. We are forever grateful. I always refer her and give her an A+! Thank you Kelly

Kelly not only helped me buy my first home 7 years ago, but she also helped me refi and get a lower…read morerate in 2021. She is always ON POINT. She will fight for you to get the very best. She is honest and genuine. I trust her with all my loan needs!!! She arranged for a mobile notary to come to me while I was visiting a friend out of state just to make sure that my loan closed on time. She jumped through so many hoops just to make it work; she's THE BEST.

Opening an account with Financial Partners Credit Union was incredibly easy, and their competitive…read moreCD rates made the decision even better. Their checking account has no fees as long as you're a member and maintain a minimum balance in savings. My mother and I both made the switch, and we couldn't be happier! A special shoutout to John H., who was extremely helpful throughout the entire process. His great customer service made everything smooth and stress-free. I'm excited to continue my financial journey with Financial Partners. Plus, they're a credit union--not for profit, but for the community. What more could you ask for? Highly recommend!

True story.... I have a recorded call with a representative of the company that misguided me in…read morewaiting longer than I should have to go about a certain situation. Had I been told how things should have been handled correctly, none of what I'm going through would have transpired. The bank manager even signed off on the issue at hand and to be transparent I feel as if maybe that's why I'm being treated as a criminal. A simple mistake transpired and I do not owe this bank a dime and yet they put me in a system where I can't open another bank account. They have the power to undo this so I could at least go elsewhere and all they are doing is reading policies and procedures instead of really taking the situation at hand under the microscope. Going in more than once and pleading with the upper management, I was so distraught considering the fact that what happened was a direct result of the back office's instruction. Not to mention this whole time, I was in the process of burying my 10 year old son, and whether or not they wanted to bank with me or not, the fact that they would place me on such a restraint of not being able to open anywhere just dumbfounds me. I literally can't go to any bank, whether it be an online branch or a physical walk in branch. No online bank, nothing! They put me on a system that no institution no matter the entity will even consider giving me an account. All they had to do was remove me from said system to at least part ways but give me a chance to bank somewhere else. They kept going back and forth blaming policies and procedures. This credit union is known for its intimacy. Isn't this what a union is for?!?! I had no bad history nor did anything that transpire seem fishy our whole relationship though short lived. I understand if they don't want to continue a banking relationship. But tarnish the possibility to? I have 7million followers on TikTok and 4 million on Instagram. I can't wait to host a live and see what the people say. I already know who my co-hosts are going to be. One thing I can always count on are my loyal followers. They always help share and repost. To be continued.....

I had a very complicated loan situation that most believed wouldn't be possible to close -- but…read moreLoanBrook truly came through in a big way. Not only did they get it done, they did it incredibly fast. Throughout the entire process, they kept me informed and reassured at every step. I'm beyond impressed with their professionalism and efficiency. Highly recommended!

Zevi and his entire team went above and beyond to make the loan process easy for me. I was…read moredefinitely a problem child and they were so patient and knowledgeable! I'd definitely use them in the future!