I used them to get my Ducts clean when I bought my new house and then when my AC went out I called…read moreBomar! They were friendly on the phone and sent someone to my house the same day that I called! Joel came out and he was great! He was friendly and straight to the point. He explained things to me in a way that I could understand and got someone out there same day to order a new AC unit! Pauly and Joel were great!

Unprofessional made an appointment for salesman to come out as my tank water heater was leaking the…read moreday the salesman was supposed to be there wasn't so called the office and they got ahold of him and he called and told m he didn't see the appointment on his calendar showed up later month went by and emails about quotes and finance and he was ordering things well the water heater finally blew out and called them that day they said they would call back never got a call back so some other company came that day and installed new water heater look somewhere else

Thank you Kaden D. of Loescher Heating & Air of Freeport for your very professionalism, knowledge…read moreof quickly accessing the heating issue with my Mom's furnace. You did in a matter of less than 20 minutes what a different company could not do in a matter of two days leaving my Mom's home without heat during a very cold period resulting in her buying three space heaters. Thanks to Kaden D, not only did you access, identify and fix the problem, you saved my mother hundreds of dollars.

Our GLAS control stopped working and we couldn't get furnace to work. So I called loescher and Tom…read morecalled back. He came and rebooted the control. Normally it doesn't want to but I was lucky and it worked. So a big thank you to Tom for taking time tonight and coming to help. Loescher always give us good service.

A/C went out in 90 degree weather. Shawn was here within the hour after I called. Fixed the…read moreproblem and we were cool again. He also took the time to help connect me with an electrician to fix another problem totally unrelated to a/c. Wont hesitate to call on him again!

Communication and consistency. Do their best to be friendly when you actually talk to someone, but…read moreas soon as it becomes clear that you're unhappy with the lack of follow-through they're perfectly content with ghosting you and ignoring calls. We put in a request through our home warranty to put ceiling fans in, was told to our faces we needed to tell the warranty company they did the work so they could get the funds for the fans (our mistake for doing so). Then proceeded to not hear back or get anything done for over half a year. Eventually went and asked for the fans to do the work ourselves or with someone else, and found out they got much cheaper fans than they were supposed to. We wanted so much to give the benefit of the doubt (only having one tech available is difficult I'm sure), but even with a whole crew of techs that wouldn't fix the lack of communication and the downright shady business practices. Horribly discouraged customer.

Absolutely horrendous. Started out friendly and nice, didn't actually fix anything. Instead they…read moreRUINED the control panel of our boiler heater. They used up our yearly allowance from the home warranty in multiple visits and never fixed the issue. It has been over a month now and they have been out 3 times. The control unit is broken beyond repair. Had to hire someone else to come fix what they broke. They will no longer answer the phone. When the home warranty tried to call them, they hung up on them. DO NOT DO BUSINESS with these people. You will not get what you pay for.

He doesn't return phone calls. I called and talked to secretary 3 times, she said he had the…read moremessage. He had worked in house weeks earlier for realtor, but k guess he wasn't interested..

I called Judy today and said I had a lazy stool & had company coming from out of state. She said…read moreshe would ask Kevin and call me either way. I got a phone call in about 5 minutes and it was from George he said he would be in Shannon IL in 30 minutes. He was and fixed the problem the same day for me. That is the BEST service one could ever ask for. Our local plumber would not give me the time of day or referral to someone that could help. I should have known better as I had Bill George Plumbing hook up my hot water heater this year. You can Not get better service than that. Thank you Bill George Plumbing & Heating