I have just made a reservation for a trip to SFO for an overseas flight. I have used Legrand Affaire at least 10 times in the last 35 years for this trip. I already know it will be professional and friendly. The reservation experience was very much fun as the young lady did not rush and spent 20 minutes with me.Nice way to start a very long flight. ......Gene read more

Sometimes I dread flying in and out of SFO, not because of the traffic, the terminal, or the often delayed flight. I dread it because I have to take the company approved limo service, LeGrande Affaire. When they're good, they're good, but when they're bad, they just don't show up. For the most part, the drivers are courteous and know when to keep quiet when I'm catching up on some much needed sleep. Others can read the situation and will fill me in on the local sports action, after a week abroad watching nothing but auto racing, sailing, and chess. The two star rating is reflected on the dispatchers, who have left me scrambling to find a ride to the airport at the last minute and have also forgotten me outside baggage claim after a looong trip. I'm more inclined to ask someone to drive me rather than risk it with LGA. read more

excellent service! i've used them twice in the last couple of weeks, and was pleased with both experiences. so here's the thing... a car, is a car, is a car. hard to impress me there. but driving is a skill. driving someone who gets carsick? an art. these guys are skilled artists. i managed both rides with no problem. i've never said that about ANY limo service before. so for that, i am thankful! both drivers were very polite and professional. A+ read more

We rented the black Range Rover limo for our wedding. And although it was on time and the limo itself was great, karaoke machine included. Here is why its only getting one star. I hired the limo to drive us around the city to take wedding portraits. Last minute I was given another driver because he was more familiar with the city and would navigate with no problem. Well day of he was on time and that was just fine. Then he took the longest road possible to the Legion of honor from the sunset district. What should have been 15 min drive turned into 40min. Then we were on our way to the palace of fine arts and he wanted to take the road that comes off the bridge. Well if he knew the city he would know that road is being worked on AND THERE IS ALWAYS A TON OF TRAFFIC!!!! My groomsmen interfered and he changed his direction. And again, it took us almost twice as long to get there. Then he took the wrong road to the hotel. We only had the limo for 3 hours and about an hour of it was traveling instead of taking photos. The icing on the cake was that he literally ran after my groom to ask for a tip to be added. Really dude? You took the wrong roads and took time out of picture taking for us. We tipped him $20 just so he wouldnt run after us into the ceremony! read more

This was, by far, the best limousine service I've ever received! From beginning to end, they met and exceeded my expectations. First of all, I had originally booked a limousine through another agency... a month and a half before my wedding, the agency called me to inform me that, unfortunately, they had doublebooked their hummer limo and would be unable to do my wedding. WTF. Where was I supposed to find a hummer limo within 1.5 months that could seat 20 people... and under $1500?!? Though I had seen LeGrande Affaire at all the wedding shows, I assumed they'd be wayyyyyyyy too expensive for me. But at this point, I was desparate, so I gave them a call. Kimberly from LeGrande Affaire was more than accomodating and was able to work around my budget. She was able to explain everything to me and made sure to book me with one of her best drivers! Harm (the driver) called me the day before the wedding just to confirm the plans and let me know how things were going to work on the day of. He was suuuuuuuuuuch a wonderful driver! My bridal party and I were running a little late, so we knew we wouldn't be able to go to Stanford University as we had originally planned (for pictures), but he was able to suggest a great alternative--the Egyptian museum! He got us to all of our destinations quickly and on time. The entire experience was just wonderful. He helped keep me company while I waited in the limo (while everyone was entering the church). He helped me and the other girls to get in and out of the limo (with our huge dresses)... and he was just an all around great guy. We will definitely use them again! read more

LeGrande Affaire - Before the wedding - Limos Near Me - Santa Clara, California

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I'm surprised to see such poor reviews of this company, having had a pretty great experience with them myself. I booked a 3 hour tour of San Francisco for a Bachelorette party and the booking was a piece of cake. They gave me all the info over the phone, took a deposit, and sent me an e-mail confirmation. The day before our limo driver called to confirm the pick up time and place and give me his cell phone. Mark, our driver, was exceptional, and I had no problem with the company otherwise. The only reason I give 4 of 5 stars is the web site. I put in a request to be called to book and was never called. Once I called to make the final booking I found out that the pricing advertised on the web site is not what you end up paying. Add on about an additional 25% to the listed prices to pay for gas, the license fee, and other miscellaneous fees and you get your real price. Overall, I had a good experience with this company and would use them again. I think I would specifically request our driver again after reading other yelp reviews though! read more

My wife and I hired LeGrande Affaire for out wedding day. I expected a shiny new limo, but instead was greeted with the oldest looking piece of junk I could ever feared. I didn't expect the company to send this for a wedding. I really thought that I would have been able to take a few wedding pics with my friends in front of it, but I was too embarrassed to suggest the idea after. The good part about all of this was that the driver was at-least nice and although I didn't get pictures with the limo, my bridesmaids didn't have any problems taking pics with him! He was definitely easy on the eyes! We wanted to have a good time and it wasn't possible due to the dishonesty and lack of empathy of the person who sent the limo. I won't use them again. read more

My chariot of choice when getting a ride to the airport. My only complaint. Driver words spoken during ride : 14,329 Archie words spoken during ride : 3 I suppose it's the headphones on, iPod playing and me staring at the blackberry that make me look so inviting to talk to. Oh well. Chatty. read more

PLEASE PLEASE PLEASE do not book this company!!! Especially for a wedding!! This business deserves NEGATIVE stars. I was at a wedding convention before my wedding and when I saw their display, I was excited about the prospect of riding off in a Mercedes limo. I didn't know anything about the company, and I just went ahead and put a deposit down for the wedding. Mistake!! First off, they charged my credit card for the deposit TWICE. No notice at all, just on my statement. It was a huge hassle trying to get a refund, and they denied any wrongdoing until I showed up at their office with the receipt! I should have known it would go downhill from there. My aunt even said that she saw bad press on TV about the company. I shrugged it off, convinced that I was going to have a perfect day, with the perfect limo. Then the day of, the limo picks me up along with my bridesmaids. I was told the driver would wear a tux, but he wore a dress shirt with nice pants. Ok... and he wasn't friendly at all. He barely said anything to me, he just spoke to my parents who were paying him. Got to the church, it was fine and dandy. The plan was after the wedding, we were supposed to go to a park to take photos. However, that didn't happen. For some stupid reason, the car wouldn't start!! The driver just kind of dumbly stood by and was like, "Yeah, it won't start." My dad and my father in law were taking off their tux jackets and rolling up their sleeves to try to find a way to fix things! I was there, just trying to maintain the high I got from being married, but this situation was really trying on my nerves. After 30 minutes of us just sitting, there I got upset. Couldn't they send another limo? Our driver called, and apparently all the limos were in use. Great. They didn't send anybody, the company didn't do anything. It was my family trying to fix it while the driver just stood by, sitting on his hands. We were there for TWO HOURS. To make matters worse, we were standing there in the hot summer, our faces melting, throughout. It was dad running home, getting a battery charger, and fixing it. Not only did we miss the photo shoot, but we were late to our own reception!! People were hungry, waiting for us to arrive so they could go into the ball room for dinner. It was terrible. The driver offered no apologizes, and he left. Obviously, my parents were livid. They shelled out major bucks, so they tried to work with the company to sort this out. Refund? Half refund? Free limo service? Anything? Apparently, the company didn't see any wrongdoing. So my dad went to the credit card company to ask them to stop payment. When they investigated it, LGA vehemently denied any wrong doing. And their statement was: "Although Mr. L was upset, the truth of the matter is a service was given. The said delay was 15 minutes, and the driver completed the planned trip." WTF? 15 minutes?! Please! I was pissed that they lied about it to save their asses. My dad went to the Better Business Bureau (BBB) to file a complaint, and apparently the company already has several complaints against them on file!! This was absolutely the worst thing about my wedding. I completely regret hiring these shady people. I really don't want this happen to another couple, and have their wedding day almost ruined also. read more

DO NOT HIRE THIS COMPANY! Here's why: My fiance and I booked them for our wedding. Everything was fine and dandy - the driver arrived on time and was helpful with getting our things in the car. That's where the good part ends. Our itinerary was to go from my parent's house, to the offsite shoot, to the ceremony venue. On the way to the offsite shoot, the driver gassed and braked extremely hard, causing our whole wedding to slip and slide every which way in the back and champagne was spilled, etc. On our way from the offsite shoot to the ceremony venue, the driver, once again, braked really hard because he was trying to make a yellow, but realized at the last minute he wouldn't make it. So there we are, in the middle of intersection, with a bus trying to make a left turn from the street adjacent to us. Of course, the limo's in the way and if our driver didn't back up, the bus wouldn't be able to pass. So what does the driver do?! He puts the limo into reverse, quick style, and without looking put the gas pedal to the floor, while all of us in the back go flying again! And who does he hit? The car behind him. And who's car does that happen to be? Our photographer's. I recently spoke with my photographer and he mentioned that after many calls and emails, LeGrande Affair has never called or emailed him back to work out the situation. In short - don't hire this craptastic company...FOR ANYTHING! read more

Hired LeGrande Affaire for my wedding. Because my wedding was in May, they required I book for a 6-hour block due to prom season. I said no problem, as long as I can use the limo to transport some guests from the church to the reception with all that time. They said no problem. The day of my wedding the limo they sent broke down in front of my house. The limo driver didn't know how to fix it and the company didn't have another car to send out. Luckily, one of the groomsmen got it running again. Then when the limo came to pick up the bridal party, the limo driver didn't want to make room for my mother (who is in a wheelchair) and said she'd have to come back for her. We were already an hour late when the limo pulled up to the hotel. Luckily, my level-headed father calmly folded up the chair and showed the driver it could fit and we could all go together. An hour and half after the ceremony was supposed to start we finally arrived at the church. When the ceremony was done, the driver refused to transport guests. Not only did we not get an opportunity to do pre-wedding pictures at the church, but all our other contracts had to be extended at the reception at additional hourly rates. When we tried to work with LeGrande for a fair refund, they refused to offer any more than a mere $130 (on a $600 contract!). Bottom line, unprofessional, unreliable and certainly would never work with them again. read more

A quick thanx to LeGrande Affaire Limo for transporting me and my friend to the PSY concert. It was a first for me and it was fantastic. We got dropped off and picked up like we were royalty. So different from usually having to park in the lot and pay and walk. They provided us with a Free bottle of Champagne but we did not drink any. Thanks Andy ; our driver for the night! read more

I was so disappointed with this company. I booked them for to transport my guests and myself when I got married in 2005. Originally they required a 4 hour minimum to book since it was in May and it was Prom Season. We agreed to do that, since we live in Fremont and our wedding was in Felton. We were going to have our guests staying in Fremont transported to the Wedding Site. Then the limo can come to the hotel in Scotts Valley to pick me and my bridesmaids and parents and take us to the site as well. Then a week prior to our wedding, we got a call from Le Grande Affaire asking if we can cut our booking time to 3 hrs and they'll refund us the difference. She said they would like to book a Prom group after us, but in order to do that, we'll have to be done with it in 3 hours. We said no because we already knew how we would maximize the 4 hours on the limo while we have it. On the day of my wedding, the limo driver told my bridesmaids (while waiting for me to come down), that no matter where he's at when the clock strikes 3PM, he's kicking everybody off the limo and he's going back to Santa Clara. Yeah - coz they probably booked the Prom group back-to-back with our wedding but know he has to give time for drving back from Felton. read more

2.5 STARS The girls had booked this limousine service for a bachelorette party. A friend of mine was in charge of booking and dealing with the people on the phone, particularly with the female. We regret not going over their reviews prior to booking. The girl told us that we were getting VIP entrances to the clubs (no cover). We were fortunate that the limo guy arrived on time and placed out the red carpet before any of us even came out. One of the girls went over to confirm with the limo guy about the club entrance, and he said that it wasn't true. Can you say, false advertisement? We shrugged it off our shoulders and just hopped in the limo. We popped in our own mixed CD that we made. I wasn't thinking and carried my entire purse with me while everyone else had wristlets and their wallets. I asked him to put my purse in the trunk. He took us to the club, then strip club and then to grab a late-night bite. One of the girls had more strength than she knew she had, mid-way through with all the glasses in the air, she clanked it against another glass too hard and it broke. Oops! After getting dropped off and unloading the girls, I stumbled out of the limo to grab my purse as the limo guy was holding it out for me. Everything was right where I left it. Before all of the girls were free, the limo guy had to inspect the vehicle before returning our deposit. He found the broken glass and we were charged $20. Not bad. We also realized we went over 40 mins. and weren't charged for it. Yay! Our guy wasn't that bad and we were lucky compared to the other reviews. They really gotta do something with their customer service on the phone though. My friend told me she was so heated so wanted to cancel the whole thing, but she wasn't able to. read more

I think I am officially done using this service. I have been using them since 2005 but lately I have received nothing but bad service from them. It's been very disappointing. Even 1 star seems to gracious. When my daughter graduated last year, I decided to give her a spa day. The limo driver was supposed to pick her up at a certain time, and then another driver would bring her home. I paid for all of this service What happened: Limo driver picked her up Limo driver couldn't figure out where to drop her off so he dropped her off in a grocery parking lot across the street and told her to walk. On the way home Limo driver got lost couldn't figure out how to get her home, was cursing the entire time. Had her call me in order to get directions back and then he still couldn't find his way, She ended up calling me 5-6 different times. I called the office and they said they would contact him but he still seemed to lose his way - so whatever relaxation she felt at the spa was completely void by the time she got home. She was very stressed out and embarrased by his language. (She was only 18) Christmas we decided to give it a try again, another mess. The guy must have called us 20 times with different pricing all which was ridiculous. Then they were giving me ten kinds of grief because the credit card they had on file had expired (we have an account). I was completely stressed out by the time we finally got on the plane - the guy drove like a maniac all the way there. On the way, back there were two drivers (it was freezing outside). One driver went to go get the car, the other waited with us outside...couldn't we have stayed inside and then he could tell us when the driver was back...a nice 30 minute wait outside holding all of our bags (no they didn't take our bags either)...it was 35 that morning. This past week...don't ask me why but we called again. Again a big event about my credit card - finally thought we had finished up all of the paperwork. When we finally got on the road, we had to give him directions to SFO (seriously??!!). On our return, we waited at baggage for 30 for someone. No one ever called to say we're waiting out front or anything. We finally call the office and after they finally found our reservation they contacted the driver and we were told he was outside waiting for us...yes, he was all the way at the other end of the dropoff - no where even close to our airlines. He was incredibly rude...and then of all things said the paperwork for our cc had not been completed properly and he needed to do it again...oh the best part, he's completing all of the paperwork while he's driving..all over the road. I am very disappointed and can't imagine ever being desperate enough to contact them again.... read more

I am only giving a star because there is nothing lower. Unbelievable that we paid for this service as part of a tour and we were left stranded at the airport with no transportation. They dropped us off at the airport for our departure but had no record of us for the arrival portion of our trip. This was a group of senior citizens left standing in baggage claim for two hours. Finally we all made other arrangements to get home as we had been up since 2:00am traveling and the driver shows up at baggage claim (no limo) with a sign and indicated he had been standing at the other side of the building for two hours. However, we didn't know that and no one at his office knew that either. Too bad the person he left hanging was a "close" relative to the owner of Devcon Construction - biggest contractor in the valley. read more

My first limo experience with my girlfriend headed to the 49er game vs. the Rams = AWESOME! Nothing short of extraordinary. The limo was superb! We had champagne and snacks and the whole ride there was mainly sharing pics/videos via facebook/instragram (lol). Not only that, the driver, Mr. Paul Gutierrez, made our experience THAT MUCH BETTER. Driving back, he offered to drive us to this pizza place that my girlfriend and I never heard of, Toto's, and mannnnn...probably one of the best pizza spots I've been to in a LONG time. I'm talkin' LOCAL pizza, not a franchise. He was an awesome driver and his serves definitely exceeded my standards (and I work at a hotel too). Thank you! read more

DO NOT USE THIS LIMO SERVICE !!!!!!!!!!! They were horrible on my wedding day. I saw them at the a bridal fair in san francisco and they said they service the whole bay area. They gave me a good quote and seemed very professional. I did tell them that my reception is in chinatown sf and they they said no problem. I even told them that the streets are narrow and they reassured me that they go there all the time. Oh boy was I wrong. I booked them a year in advance and I confirmed my reservation about 6 times the 2 months leading up to my wedding day and they said everything was on schedule. And I even confirmed them driving in chinatown. They again said no problem. Wedding day arrived and they were 20 minutes late to pick up my wife. They also showed up in the wrong limo. We really wanted a specific limo but they said it wasn't available that day. What jerk-offs! On the way to the restaurant in chinatown the driver said he wouldn't drive me to the restaurant entrance because the street was too narrow. I told him to call his supervisor and he refused so I called. The supervisor said it was up to the driver. After yelling at him and the driver, I told him to drive me closest he can get. It was a block away and we had to walk uphill. What an @#$-hole. After filing a complaint with the BBB the only thing LeGrande would offer was a discount for a future service. Why the hell would I use them again. I wanted a refund. I should have charged it on my credit card to dispute the charges but I saved up my money and paid cash. PLEASE, PLEASE, PLEASE DO NOT USE THIS COMPANY AND TELL EVERYONE NOT TO USE THEM. Do not beleive anything these idiots promise unless you have it in writing as a gaurantee to get your money back. Why do all that...just use Bauer Limo or someone else. read more

The three of us were celebrating our birthdays together and since 2 were turning 21 we wanted to do it in a little bit of style. We booked a stretch limo with them for a couple of hours to take us shopping and dinner in Santana Row. The reservation itself took forever, customer service is really not their thing here, I was out on hold 4 times and it took over 30 minutes to make ths reservation. The day of, the limo arrived on time, the driver laid out a little red carpet for us and took our pictures with a digi cam and presented each on of us with a single long stemmed red rose - kinda cheesy, but okay... He was a friendly driver and recommended some restaurants, however we were hitting up Rosie's at the row. The ride, the driver and his driving skills were okay. I doubt I would use this company again. read more

I have used Legrande Affaire in the past for the Oracle open world event, and had to deal with the worst accounts receivable team in the world. They billed us more than what we expected, and never made things clear, with or without the contract, they failed to communicate properly. I called in again to inquire about transportation for 160 people in Carmel for VIP wedding, and the guy on the phone really didn't seem to care much. I asked him to e-mail me a quote, or give me some sort of numbers on paper so that I can move forward in booking, and he refused to for no reason! Whoever trained, hired, or thought about letting him answer the phone should be concerned. Sorry Legrande, you guys seem to upset a lot of people and it's trending. read more

I booked a ten person limo and get an 8 person limo on my wedding day. So a couple of my bridal party were left stranded and I call customer service to complain and they said that they sold that limo which doesn't make any sense Cus they were supposed to use the same 10 person limo from the morning! Thanks for the whole $30 as your apology for ruining my wedding night. Don't use this service, they don't care about their customers!!!!! Although, the limo driver was great their office team needs help! read more

So my poor review of this place comes down to two things: 1. The driver forgot to pick me (the bride) up, and I was late to my own wedding, plus he drove like a bat out of hell once he did pick me up, speeding in a limo is not the way to calm down before you walk down the aisle. He also did not apologize. 2. While on my honeymoon, my mom tried to talk to to the company about what happened (she paid for it) and they never called her back. On the plus side, booking it was easy, they did write my chosen message on the side of the limo. Also, the lady who picked us up after the reception to drive us to the airport was extremely friendly and on time. She let us say our goodbyes, and did not hurry us at all. However she did say that the company could have written "Just Married" on the car, something they never offered when I was booking it at the same time as the first limo. Long story short: they got my wedding off to a rocky start, and while it finished nicely, I don't think it balances out. read more

LOL, jack ass people sent me this... ---------------------------------------------------------------- LeGrande has a wide variety of vehicles in our fleet ranging from sedans, limousines, hummer limousines to party buses. All vehicles are maintained and detailed daily by our in house mechanics and detailers. However sometimes vehicles do breakdown. If a breakdown occurs out in the field the chauffeur will immediately notify our Operations Department. Operations Department will access the situation and make a decision. If there is a same size vehicle or larger vehicle available they will replace it for the broken down vehicle. LeGrande Affaire's Contracts State: If a breakdown occurs, the customer will be compensated by either making up the time at the end of the charter or reimbursed solely for the actual time the vehicle is inoperable. LeGrande Affaire reserves the right to substitute one vehicle for another providing it is the same or larger size vehicle. Respectfully, S. Stommel CSM -------------------------------------------------------------- They didnt offer us anything when our broke down and the one we paid for was a speciality one which was the whole point. The owners are clueless. They wil never see another dime from me or my friends. read more

We booked a 20 passenger Hummer limo for our daughters Sweet 16 birthday with Kimberly on the phone. She was amazingly sweet, and courteous & helpful! The day of the event Dec 22, right on time, driver "Harms" arrived! Wonderful personality. Unflappable. My husband was going along riding shot-gun with Harms, who apparently had many fascinating tales to keep my husband entertained for 3 hours. They had "Julia's Sweet 16" painted on the windows for her. It was just a wonderful experience for her and all her friends. read more

Interesting response from the company directly. Clearly displays their lack of interest in making their customers a priority. Be sure to note, my husband reserved the "pink" limo 4 months prior to the date of the event (way in advance) as well as called numerous occasions up to the surprise party date to confirm the pink limo & the details and was assured it would be. I stand firm in my review to steer CLEAR of Le Grande, there are plenty of other businesses who make customer service their #1 priority! read more

UPDATE: Never again will we use this company, not even to take advantage of the complimentary and/or discounted service they offered as an apology. Speaking with their customer service manager is amusing (as she says everything a trained professional shouldn't in this role) but ultimately a waste of time. In both a phone call and subsequent email she promised follow up / resolution by a particular date. A week past that date, I had to email her again, only to receive a reply that they're not responsible for lost / stolen items per their contract. She also offered a complimentary future service in her initial email to me, and then changed it to a discounted service with two free hours (not to be combined with other offers, yadda yadda...) in a subsequent reply. Hilarious. Original (shortened) post below: BEWARE: We've been happy with this company several times in the past, however I cannot recommend at this time... Long story short, Friday night was prom night. We hired LeGrande Affaire for a drop off / pick up for my daughter and nine of her friends. The girls had packed a huge duffel bag with a change of clothes, etc. and I noticed my daughter putting her brand new cell phone into the bag... I specifically asked the driver if their things could be safely left behind, and he assured me they'd take good care of their things, and explained the bag would be secured in a locker back at 'home base' until they were about to be picked up. The limo showed up after prom as planned, but once they arrived at the party, they were dismayed to find out their bag wasn't in the trunk! And at that point, he was unable to retrieve their bag because the office was closed and he was unable to get to the storage lockers. When the bag was finally delivered the following day, we discovered my daughter's cell phone was missing. She called and spoke with someone in LeGrande's operations department, who said he had put the bag into the locker the night before. He promised to 'tear the limo apart' to find her phone (even though it had never been inside the limo) and that he'd call her back, but that call never came. I've since left a call with their customer service manager...hoping to have a positive update on this very disappointing experience shortly. Stay tuned. read more

We booked LeGrande Affaire for our wedding on saturday, the 13th of October. On friday I got a call from Pamela Joy, our driver, just to confirm everything with me. She was incredibly sweet and said she was looking forward to meeting myself and the groom the following day. On saturday, she called me to let me know that she was at the hotel and that I can take my time and come down when I was ready. It was a great relief to hear that since the bridal party was running late ....35 minutes late (getting ready and getting some pictures in). She never once rushed us and was super nice in person also. We left from the hotel and Highway 101 was packed, so she took an alternate route and got us to the ceremony site quickly. She knew her way around and was assuring me (the worried bride) that in all her experience ceremonies never started on time and being 40 minutes late to my own wedding was okay..."cause they can't start without you!" Once the ceremony concluded, we were headed to some picturesque spot to take more photos when we hit traffic (ofcourse!). The new husband and I knew that we had to be at the venue by 5pm, so we had to call our photograhers and re-route back to the hotel and take pictures there instead. We let Pamela know and she happily and speedily got us back to the hotel with plenty of time to spare for some pictures before heading to the reception. When we got to the hotel, some cabbie and the hotel valet were being uncooperative and not moving. Being that we got the 42 foot stretch hummer, that thing is not the easiest to park. She managed to maneuver around the stupid cab and calmly dealt with the Hyatt's valet people and was able to park while we ran in to take pictures and grab the necessary stuff for the reception. She was extremely professional, friendly, and knowledgeable with directions. The next time we are in need of a limo I will be sure to request Pamela again...and I would recommend you do the same. Thanks Pamela!!! read more

They are great!! I've been using them for my business for years and could never complain. I recently used them for my wedding - we had 3 limos - and it was just wonderful, great service and even when my photographer was behind schedule - the drivers were very patient with us and made the experience wonderful. Patrick Vigil has been the one I contact to book my limos. Highly recommend this company. read more

I hired LeGrande Affaire to take 8 of my girlfriends and I wine tasting in Saratoga for my 25th birthday. Our chauffeur, Tom, was 30 minutes early and super professional. Tom went out of his way to make our day special. Without us asking, he stopped at places with beautiful scenery so that we could take pictures. He hiked up a hill to bring us napkins for our picnic. He was professional, approachable, and made us all feel like if we needed anything he would have been more than happy to do it. Thanks in large part to him, we all had an amazing day! I will definitely use LeGrande Affaire (and Tom!) again! read more

We selected the Dining Extravaganza package and booked a 6 passenger Lincoln limo for New Year's Eve celebration. Pros: The representative over the phone was very nice and courteous. Our driver arrived 15 minutes early. The exterior of the limo was clean and glossy, and even rolled out the red carpet for us. The interior was spacious, included a complimentary champange, long stemmed roses, glowsticks, and water bottles. *I would consider using them again in the future. Cons: We didn't receive our keepsake photgraph as indicated on their service package. The champagne made us sick (probably beause it was cheap). *Instead of champagne maybe request for cider and remind the driver of the keepsake photograph. read more

The short review: Great service, went the extra mile, professional, beautiful Hummer Limo, best price, ask for Raymond as your driver and Kimberly as your booking agent! A little longer review. I shopped around quite extensively for my daughter's birthday celebration. Le Grande Affair was never pushy and even held my date for a few days while I continued to shop around. I never felt like I was pestering or bothering Kimberly when I called, and she was always so polite when I called. She gave me a great deal. I received a phone call the day before my event from Raymond to confirm and he even came about 20 minutes early to get all of our paperwork squared away. He wasn't supposed to do this according to the deal we got, but he did anyway - - he brought red roses and pink balloons for my daughter, wrote on the limo window and brought sparkling apple cider. He was so sweet with the group of girls and really made her day special. I will definitely be using Le Grande Affaire affair again. read more

This place is absolutely amazing when it comes to planning an unforgettable night. We rented the hot pink hummer limo. Super hot and super fun! ONLY because we had TOM as our chauffeur. If you book a limo here, you HAVE to ask for TOM! He was very detailed, very enthusiastic, and took care of us. He was right on time, took us to the city, we ended up not liking the club we were at so I text him saying to come get us and he did so right away and cruised us around for the night. He was such a good sport he wore a coconut bra and hula skirt for the night!! Major bonus points. He definitely added to the experience of renting a limo. Definitely book in waaaay advance if you want the totally awesome hot pink hummer limo (24 person. We looked at the 16 person one but it was super cramped and had playboy bunnies all over). The people there are very friendly, I remember having to call back 3 different times the same day for questions. The lady was patient and invited us to headquarters to tour the limos before actually booking. They let you climb in, they turn the lights on and everything for you. The day of our party, they allowed us to drop off alcohol and supplies beforehand. TOM set everything up for us. The company provides ice which is awesome in making your night that much easier. Really folks, it does not get any better than this. Absolutely worth it. read more

I booked a limo to go to San Jose airport from SF. The car arrived at my place on time and I was surprised to see that it was a Tesla S! I guess it does make sense. The driver was nice and courteous. Car was great. Good job LeGrande Affaire. I'll use your services again. read more

LeGrande Affaire - Tesla main panel - Limos Near Me - Santa Clara, California

HORRIBLE CUSTOMER SERVICE I have to agree with others. While satisfied with one driver, they sent a very inexperienced driver out to pick up a VIP. Driver got lost, was late, and upon calling the Customer service rep after, they told me that gps showed that the run had been completed so I had to be charged for the service. So technically, yes, ride completed, but service was awful, and they were resistant, and non responsive to follow up calls. I have left a message for the GM an got no response at all via email or telephone. I will not use them again and book talent for events. This is a terrible company to deal with on the back end. read more

We've been using LeGrande's services for well over a year now and I still have nothing but good things to say about them. To a person, every driver we've ever had with them has been on time, courteous and professional. They also have a large variety of cars to suit various needs, I've used everything from a standard town car to a stretch hummer to a small shuttle. Without fail the vehicles are clean and well maintained, the chauffeurs always call to confirm the travel arrangements the day before, always show up a few minutes before the appointed time and always deliver a consistently great experience. They are definitely my go-to car service company. read more

I am shocked at some of the poor review that I have read here! We had the most amazing service from LeGrande Affaire! I have used them in the past, and when I called to book a livermore wine trip party bus for a 40th birthday party, they had all of my information at their fingertips! I received an email confirmation and contract immediately, then Al, our driver called me twice the night before to confirm all of the details. Al arrived early, with cooler, red carpet, balloons and message on the side of the bus, 20 minutes early! He was professional and polite, a true class act....I could not have asked for a better driver/company!!! read more

I too am very surprised to see the bad reviews - especially the ones that said the limo was late. I feel for you. Nothing worse than a late ride when you need to catch a plane (or get to your wedding!). But I've NEVER had a bad experience with LeGrande - never. And I've been using them for trips back-and-forth to airports (at crazy early times) for several years. In fact, I originally called LeGrande because I had so many bad experiences in the Santa Cruz area (with local limos and airport shuttles) - late pickups, rude drivers, drivers who looked like gangsters, and some with crazy rules like "I'm sorry, there is no eating in my car". Compared to these experiences with other transportation companies, LeGrande has been awesome. A little more money but well worth it for peace of mind alone. Always on time (and they always call to confirm) and always a profession and courteous driver. And if you use them more than once they maintain all your information so it's quick and easy to make a reservation and pay. read more

STEER CLEAR OF THIS ESTABLISHMENT You have got to be nuts to use this company when there are so many competitors out there who are vastly superior. Le Grande Affaire is unprofessional in almost every way (from customer service to scheduling to billing and so on and so forth). Just check the other reviews below. So many one stars, it's astounding. read more

We booked an 6 passenger white Lincholn limo for our wedding and had a wonderful experience. We hired the limo to drive my husband and I from the church (in Los Gatos) to our wedding reception at a house in the Fremont hills. Bruce was our driver and he was on time, very courteous, and very professional. He called us the day before to confirm all details. He also took two great pictures of us leaving the church (they provided two complementary pictures as part of their package) which he gave us when we reached the reception. Patrick (in their office, he booked our limo) was also very friendly and professional. I booked the limo about 3 months before the wedding and made serveral rounds of changes to the route and start time - Patrick was always great and quick to reply to my emails and email me a new copy of the contract. A friend of mine had recommended Le Grande Affair to me, she has rented limo's from them serveral times, and had had good experiences with them. read more

We hired LeGrande Affaire for our wedding day. Overall, we were very pleased with their professionalism, punctuality and flexibility! We had a few places we needed our limo to pick us up and take us to, and Trish, our wonderful driver, was very efficient and awesome during this entire process. Trish also decorated the limo and laid out a red carpet for us. We definitely felt like VIP's! Trish took on the challenge of driving over to Pier 7 so our bridal party can take some pictures by the bay. As you can imagine, taking a limo out in the streets of San Francisco isn't easy. She was able to get us to the pier at the time we wanted, parked, and waited patiently until we were ready to head to the reception. She was also very easy to contact at all times. Thank you so much for your help on our special day! read more