Booked with Susan for a ride to and from a hockey game for $420 plus tip, when we were picked up we paid for the ride. One guy in our group asked the driver if he could hold on to his keys until after the game. After the game the driver seemed very rushed and was not driving very smooth, including have to slam on the brakes two different times at yellow lights and came off as very rude when he talked to us. Based on this we decided he didn't deserve a tip. When we got dropped off the driver was upset that we would not tip him and refused to give us the keys back, so expecting we could resolve it in the morning with Susan we let him leave with them. We tried to get ahold of someone with the company from then until around 10:30 the next morning when we finally decided to call the police about what had happened, and not until about 20 minutes after we talked to the police did we finally receive a response from Susan. She said she couldn't get ahold of the driver and he was on his day off. Eventually the driver did call me and said he lived an hour outside of the city and would drive in only if we paid him 120 dollars for they key, I agreed and hoped I could reason with the company he worked for. Upon calling Susan and telling her about this she told me it was between us and the driver and she did not care. So after being stranded at a hotel until 2:00 in the afternoon he finally showed up and made us pay him to get the key back. The way our driver Tony acted and the way Legends Limousine and Susan handled the situation was completely unprofessional and borderline illegal. Needless to say I would never recommend dealing with this company to anyone! read more