The lady booked 3 customers in for the same appointment time so she was under pressure working on her own, she was rushing my nails while a lady was soaking her feet for 45 min!!! (who had the same appointment time) the nails were rushed and I commented on a bit I wasn't happy with, she made some excuse and told me I wasn't happy with anything!! She picked up my hand and showed it to the lady behind and said can you see anything wrong with these, the lady replied 'I don't want to get involved but I think you're being unprofessional' I was so embarrassed. Awful customer service!! I have a wedding to go to and I'm not happy with my nails. She was still happy to take my money but told me not to come back. I've never been treated so badly. 1. Don't book more than one customer in at a time if there is just one person Woking there.
2. You need to be able to accept if a customer is unhappy with something and not embarrass them.
Unbelievable... just avoid! read more