Stay away from Quick Lane. Had 4 tires balanced for $40.00. and 3 hours time. He did not balance the tires. Was warned by friends.

Today, my mother went to this dealership in search of a vehicle for my daughter. What a hassle. They are offering rebates on this car - but- get this - only if you finance the vehicle - After much discussion,, they tell her they will match the price of a vehicle at another dealership. The car is automatic, with power windows etc. So my mom called and tells me to head down there. I live 78 miles away- my friends jump in their car, take me down there- and lo and behold- the car is a manual. They tell us they will take care of it - they come back and say it's 1020 dollars more for an automatic. This is after they agreed to match the price of the other car which was - you guessed it - automatic. We left without the vehicle. I was very disappointed and will never use this dealership again. I suggest anyone looking - find another dealership. read more

My son took his truck here for an oil change and alignment. Ended up buying tires there and they insisted he get a front drive belt. He gets home and the belt is squeaking like crazy. I look at it and they didnt install it right. It is real said that a Ford dealership can not install a serpentine belt correctly when it is printed on the core support. He should have drove up to the other Ford dealership. Legacy Ford is a sad example of a Ford dealership! We will not be back! read more

I would have given half a star if it was allowed but luckily they had a restroom and I was allowed to use hence the one star. Customer service seems to be non existent. Pulled up to the dealership and had to go inside and ask for help. I saw other customers walk up and get help immediately I guess I wasn't the right color even though most of the associates were the same color as me. After 15 mins I finally received help. I was there to test drive the latest mustang after giving my license and telling him beforehand I was from California I was told that I'm not able to test drive the car since I live in California. Then the manager (the same person that told me no on the test drive) came back to tell me he would offer me a test drive, But after the long wait, having to search for help and being to told no on a test drive I was done. I wanted nothing else to do with Legacy. I guess California money is different from Georgia money. Thanks Legacy read more

I have purchased many many many new cars in my time and have never received such POOR service!! This dealership has such a blatant disregard for their customers it is unbelievable!! I purchased my new Edge on 11/26/14, they rushed me out saying that it was the Thanksgiving holiday and they wanted and I quote "to get the hell out of there". I wanted to go ahead and make my purchase on that day because Ford was having a promotion offering a $1,000 Amazon gift card for all purchases made on that date. About a week later my sales person calls me and says that I need to put down a $1,000.00 but my payments will come down. I was in AL on business and he brought the new contract to me to sign and they had changed the amount they gave me on my trade from $7,500 to only $5,500. Several days later I received another message asking me to come by the dealership they had another paper for me to sign and to bring my down payment in cash that they couldn't process it as a credit/debit that they were charged. When I take in the cash and to sign "the paper" it was a new contract where they had upped the cost of my Edge by almost $1,000 saying that they had charged me the wrong price for my Edge and that I needed to sign the new contract. I asked to speak to who was in charge, the Finance Manager made a call and said that "he" said there was nothing they could do. I said well "he" need to come and talk to me face to face and who is "he". I was told that "he" was the owner. A very young man came in the room finally, whom I found out was NOT the owner but the owner's son. He looked at my contract and asked did I take out GAP or an extended warranty and I told him no that I had not. So he fiddles around for a bit and said ok I fixed it and left the room. The Finance Manager then gives me the contract and I look and the sales price for the car has not gone back down at all, so I asked him how it was fixed. The Finance Manager laughs and says all he did was take out your GAP coverage. I told him that I was NEVER suppose to have GAP that I did NOT want it that I have it at a much cheaper cost through my insurance company. I then told them to give me back my trade that I was not going to do it. They said that my trade had already been sold so I had no option. Then several days later I receive a call from my salesman telling me that they don't know where my $1,000 CASH (as requested) down payment was. I told them that was NOT my problem, he asked me to come into the dealership to speak with them about the "missing" down payment, I told them I would NOT under any circumstance EVER step foot back in that dealership again!!!!!!! My tag expires in 4 days and they have not yet processed the paperwork and I can't get my tag so I will not be able to drive after 4 days till they get it done. I called Ford today because I have not yet received my $1,000 Amazon gift card and they inform me that LEGACY FORD has claimed they gave me a $1,000 so I will NOT be receiving my gift card. This dealership is so underhanded with their lies and deception it is ludicrous. BEWARE!!!!!!! I wish that someone would of warned me!!!!!!! read more

I had pleasant experience purchasing the vehicle from Legacy. But after the purchase is where I am having a problem. My trade in was suppose to be paid off and after almost two month they still haven't paid the truck off. So I'm stuck making two truck payments cause if not it affects my credit been up there and talked to Cleo supposedly one of the managers and I just get the run around. Also I thought any information of mine was confidential but supposedly it's not the case at Legacy cause my info. Was laid on a desk for someone to see what my payment was and how much I paid. Its my business what I pay not anyone else's. not sure what there policy is but regardless that very bad business. Doubt I will ever go back to Legacy Ford in McDonough. read more

I bought a certified used 2016 Ford Explorer at another dealer and within 2 days was having some transmission issues. I was traveling out of town when the issues started so I stopped at Legacy Ford for help. They were NOT helpful at ALL! They basically said- we can't look at it for 2-3 weeks, sorry. Tough luck, we can't help you. They wouldn't even look at it, or offer any assistance at all. I am a woman and was traveling alone and my original dealership said don't drive it. I will NEVER go there again, Nice job, guys. read more

Customer service is terrible here we had a transmission replaced here August 2016 expensive repair but that is not the issue . I call to speak with the service department On Friday September 2,2016 to schedule another appointment due to transmission doing the same thing as before host try to connect me with service department but no one would pick -up so I was ask to call back in 30 minutes . I called again on September 6 2016 I just figure Fridays was a busy day still no one would pick up call at this point the host took down my phone number and ask if they could call me back . no one return my call I call again on September 7, 2016 finally reach service ask to schedule a appointment at this point told the service department that they had bad service he was very rude and cut me off every time to I tried to explain .I ask him if he wanted to heard my complain he said no you have already said we have bad service also the only appointment would be for repair is September 12th or 13th I try to explain this was a work vehicle really need it sooner . He was not concern .. so new transmission not working and no hurry to correct problem .. Beware . read more

I recently travelled down from Atlanta over to this place to go take a look at a car. I called beforehand to make sure that it was still there. I read the reviews online but I wanted to believe that they were incorrect or things have changed. Some of the reviews said that they just changed ownership so I hoped that I would have a positive experience. Unfortunately this was not the case. The car that I came to look at was "Sold" a few hours before my arrival despite me calling before hand to ensure that it was there. I was assured that I would be sold "another better car", that was like 2 grand more. I looked it up online and I am pretty sure that this falls under 'bait and switch' and I would definitely not recommend wasting your time. It is kind of ironic because their outgoing voicemail says that they are closed on the Sabbath which would lead you to believe that they are religious people who actually have morals and once again this is not the case. Shop elsewhere and save yourself a headache. read more

On August 4th I was in an auto accident in my brand new Hyundai Accent that I bought from Legacy and let me say that the purchase of my vehicle from this place did not go smooth either...they failed to collect my down payment and called me two weeks later flipping out on me about the payment they failed to collect. On August 5th I went and spoke with Ben, body shop manager, of Legacy Collision and asked if he could fix my car and he assured me with a smile and handshake it was fixable and they would do a great job! On August 6th or 7th the car was delivered to them and after two months the insurance company finally called their bluff and said enough is enough why is the car not ready? At this time, in October 2013, Legacy Collision took over the payment of the rental car from the insurance company because they had failed to complete the car in a timely manner. Around October 2 I received the car back and was promised it was in great condition and it was not. At this time the dealership had been paid, in full, over $7000 to fix my car. The car looked like a kindergarten class was let loose on it. There was over spray on the wheels, the windows and black trim. The trunk lid (passed off as a new part) was rusted in the corner and ground down because it was a used part. The welding job to the trunk was horrible and jagged so when you ran your finger across it you would get scratched. The seals were not properly sealed around the windows so noise and air came into the car. The trunk lid would not latch unless you slammed the trunk down with a lot of force and the list of issues ended up being a 25 point list. Additionally, they had scratched, at their own admittance, my car in the body shop and had to repaint it. On October 7th I took the car back and was placed in my second rental car, at their expense, and was assured the car would be fixed immediately. Around the week of the 29th of October I was called to come and pick up my car. To my shock and horror the car was a complete mess and was in worse condition than the first time they fixed it. The driver side of the car was about nearly a 1/4 inch lower than the other side of the car, the paint job was gauged, the rear passenger side door would not sit flush with the car, the trunk still would not close without being slammed, the welding job had been sanded down and it still looked horrible, there were places that were not painted, black trim was literally falling off the car in places and there appeared to be glue holding the bumper on to the car. For the next three weeks I went round and round with the dealership, CW the General Manager and the lady that is the Controller of the company, begging them to take my car back to fix it. CW point blank told me he did not have time for my "shit" and hung up in my face. The Controller gave me the run around and laughed at me telling me that I was dreaming if I thought my car was ever going to be in good condition after a wreck...and I admit I said some pretty ugly things to her at this point. The week before Thanksgiving I was told by the body shop manager to bring the car in on December 2, 2013 and they would tear the car down and fix it right this time and that he would have a rental car waiting on me. So I agreed to these terms. The week of Thanksgiving it rained for the first time since I had the car back and the inside of the car flooded with water leaking from the paneling in the back. The back seat had standing water in the seat and was ruined and stained and stunk! I called them and they said we will fix it...no worries. On December 2, I took the car in as agreed and there was not a rental car waiting on me...the rental company had no idea I was coming and did not have a car available so they gave me the "rent-a-wreck" that is a piece of crap with maintenance lights on and claimed it was in the same class as my brand new car--not! I was promised the car would be ready that Friday. I did not hear from the dealership for the next three weeks until my boyfriend called and asked what was going on. I was promised the car on the 27th of the December. The car was not ready and I was promised the car on Jan 2 and the car was not ready. I was promised the car on Jan 5 and the car was not ready. I was promised the car on Jan 13 and the car was not ready. The morning of Jan 14th, at 8:30am, I received a voicemail from Ben stating my car was ready and to come get it. At 3:30 I was a mile away from the dealership and I received a voicemail from Ben that the car was not ready. The car was not ready because, at his own admittance, they had burned the car with the buffer and had to paint it again only they were going to spot paint it and that is all. The owner was called in his senate office because he is a Senator for the State of GA and was asked to call us directly--still no call from him. I spoke with CW and he still has not called me back--I still do not have my car! read more

"BEWARE OF THIS SERVICE DEPT" we took our new hyundai there and dropped it off to be serviced and for the transmission to get a recall reprogrammed.they called that afternoon and said it was ready and we went to get it the next morning.when they brought the car out to us i noticed the rear 1/4 panel was damaged and i asked what happened to our car? the guy said he had no clue, so we asked them inside and they say , SOMEONE DID,NT CALL YOU ABOUT YOUR CAR, IT WAS IN A ACCIDENT AND THE POLICE WERE CALLED AND A REPORT WAS MADE" so i told them nobody called and told us that i wanted to know what happened. so we were told that when the tech was on a test drive he had stopped and was programming the computer parked and a lady clipped the rear corner of our car.so then they tell us that they will get us a rental car and fix the car right away, which they did.so yesterday we got the accident report and the story is totally different from what we were told. come to find out the tech was at georgia power running errands and paying his electric bill and was not even in our car and luckily the lady who hit the car waited on him to come back out, the accident report clearly says unoccupied and last time i checked georgia power dont work on cars,.then to top it off the paper work from the service job said the car needed air and cabin filters replaced, funny thing is i had just changed both those filters 2 weeks earlier,so that was a flat lie, then it said all the lights were checked and when we got in it to leave ,the brake light bulb was blown on 1 side,so the whole service thing is a joke.so today we asked to speak with the owners son about this deal and his way to help us for us to buy a new car from them and they would cut us a better deal since they wrecked our car, im not sure how us going $9000 dollars more in debt for a car 1 year newer is a favor to us.so if you dont mind techs taking your car out for errands and joyrides while its supposed to be there being serviced, then this is the place for you, but i think most people would not like that and we will never be back there again. read more

We took our Honda Odyssey and Honda Civic to the collision center at Legacy. Yup... Hondas... Two of them. They both needed paint repair due to gravel road damage. The repair on the Odyssey went well, looked great, and was finished ahead of schedule. Happy camper until 2 weeks later when we had serious rain. They had taken off the luggage rack to repaint, and have put it back WITHOUT a seal, causing leaking inside my van! The Civic repair was a disaster from the start. They failed to repair one of the rust spots in the original work order. Worse, the Civic emblem on the trunk was missing when we picked it up. Either one of Legacy's flunkies stole it or it was parked somewhere it could be damaged. Whoever took it off apparently used a putty knife, and scratched it down to the metal. We took it back, making it VERY clear that it needed to look as it did when we left it there. Imagine our surprise that it was ready in just 2 days. .it just doesn't take long when they buff it and touch it up, making it look worse than when it was scratched! So, now we have spent $5000 on 2 vehicles that STILL need work to deal w the damage they sustained while at this body shop. We will, of course, pay for it out of our own pocket rather than take it back and risk a bigger headache! read more

went in on a monday and was given a out the door price by the general manager ,was told they would give me my payment and interest rate later that day and do the deal.they never called so i called back at 8:30 that night and still they did not know because it kept changing,so i ended up wasting 4 days and they raised the price $1400 more than was agreed on.spoke with owners son and he said he could not do that deal anyway,,general manager wants to brag about his 30 years experience, then they say he could not make the deal ,then later i was told that deal expired, its not my fault they took 4 days to give me a exact price.if you cant trust the general managers word,. who can you trust. they are just a bunch of liars and they could care less about their customers. read more