We met the owner, Alex, through friends of ours. At the beginning, he was great. Quick responses. Answered all of our questions.
We signed the contractS (DJ, Bartending, and Transportation services) and sent him our $500 deposit on October 14, 2021. Of that, $100 was non-refundable per the terms of the contracts.
In Fall 2022, the responses became delayed. The contractually agreed upon price of our transportation was increased by $100 without notice. And, some of my emails did not receive replies.
We felt we had no choice but cancel ALL services by Legacy Entertainment on September 20, 2022. Which left us scrambling for a new DJ, Bartenders, and Transportation services weeks before our wedding.
The refund of $400 was supposedly issued via Paypal. I have not received it, and in my communication with Paypal, I was informed that the transaction ID provided linked back to the initial deposit paid on 10/14/2021. And, that there have been no further transactions between my Paypal account and that of Legacy Entertainment.
I have all my records of email communication, and I have filed a claim with the BBB.
UPDATE 12/8/22: The BBB Complaint has been closed as Legacy Entertainment did not respond. read more