I honestly had one of the worst experiences I've ever had at a salon. I came in being polite,…read morepatient, and respectful, but was met with complete unprofessionalism. I went to Lauren and I showed her the inspiration pictures. She never mentioned that my hair was not capable of getting to the color from the inspo pics I showed her until after the process was complete and my hair was dry. I just would've appreciated knowing upfront that she didn't think she could achieve the color on my hair. I was counting on her professional advice. Afterwards the stylist made rude and inappropriate comments including " you're straight trash" "you're brain dead" "When you get a job in your life , then we can talk. Commissary.don't cut it. Good luck Circus clown", also ones that were racist " welcome to America" " Girl your features .. you're dark lol" and completely out of line like "you're a fucking idiot". I was shocked, but I still tried to keep things civil and give her the benefit of the doubt. After everything, she promised to refund me for the appointment, but never followed through. I gave her multiple chances to make things right, but she chose not to. I was nothing but kind, and I definitely didn't deserve to be treated this way. No one should ever be made to feel disrespected or uncomfortable in a place that's supposed to make you feel confident and cared for. I'm posting this because people deserve to know the truth before trusting this salon with their time, money, or energy.

Lauren has been doing my hair for a year now and does AMAZING everytime! She is a true artist. I…read moreget a balayage everytime and it's perfection every time. She is always so kind and explains everything so well. She make me feel so comfortable. She will definitely be my hair girly hopefully years to come(we're military so we move a lot). She even made me feel comfortable enough to record the hair process on TikTok. And she helped me out with product that I should be using and gave me a great deal. 10/10 recommend!

Such a wonderful experience! I met Laci at an event and was in need of a new hair stylist since…read moremine retired, so I set up an appointment with her very easily and quickly. Her venue is adorable and so chic. You feel very comfortable and welcomed. Her services were top of the line-- I got highlights, a cut, and some other treatments, and my hair feels so fresh and healthy! She takes her time but executes so well. And she is super friendly and kind. I think I found my new hair stylist, and highly recommend for those seeking someone new!

Laci is such a kind, attentive and wonderful person! She always does an amazing job with my hair! I…read morealways get the precision haircut when I go and appreciate all that is included! I highly recommend her and the salon to anyone. The salon is beautiful and I can't wait to go back. She's my go to hair stylist :)

Dissatisfied customer (October 2025). Requested strawberry blonde and white blonde highlights. I…read moregot copper-red highlights and white blonde highlights. Hours spent on color, so disappointed that the red wasn't what we discussed.

I would not recommend this salon. I came in for blonde highlights and left with darker hair than I…read morestarted with...they told me if I go home and wash it a few times it would lighten. I asked if they could lighten it a bit more before I left. They put something on and no change. Thus is 2 hours in and I had to leave for work. No time to even cut my hair. Still cost $220. Huge disappointment

This place is full of self employed hair stylist who went to school to twiddle their thumbs and…read morecall themselves hair dressers, I tried to get a refund for what they called a haircut but was told to take a hike, I hope nobody makes the same mistake I did, Don't come here and especially don't ask for shelby. Christmas is as good as ruined thanks to her.

Had my micro blading touched up by Stephanie, she always does a great job. I definitely recommend…read moreher.

Very happy I found Leslie through recommendation of a co-worker. Being new to the area, I scoured…read moreYelp and social media for a good colorist. I didn't see anyone's highlights done as well as I wanted mine until my co-worker. I immediately asked her who did her hair and less than a week later, I had an appointment. Scheduling was super easy, and obviously with little wait. I had an amazing colorist at a hip salon in Chicago and was nervous about my first hair appointment in Louisville. Leslie was very welcoming from the start and understood exactly what I wanted while explaining how to achieve that. We had genuine conversation. I'm so happy with the outcome!! Only complaint is more about the salon space itself. I had never been there before and it was a little difficult to find just from Google Maps directions. The salon was a little untidy; cut hair on the floor of empty stations. The music over head was mellow, somewhat had break up songs interrupted by commercials. These are all little things that didn't really effect my experience. Overall, I am very happy with my partial highlight / balayage and definitely will be back to Leslie!!

Hi had a fantastic experience for my first time at Studio 3 Eleven Salon. I am new to Louisville,…read moreso I scoured Yelp to try to find where I should get my haircut. I called the salon one day, and they were able to schedule me for the following day. They put me down with Ryan, and I'm so glad they did! Ryan took time to talk me through my desired style and how it would work best with my particular hair texture. He was very nice to talk to, and the finished product was exactly what I wanted! He explained things to me that I hadn't realized before about different hair color pricing and strategies in case I want to do that in the future. I will definitely be back on a regular basis!

I just moved to Louisville and was worried about getting a keratin treatment from someone new. I…read moreread reviews and decided to try it. Kerry was amazing! After almost 10 years of getting treatments, this was the best I've ever had. She took her time detailed every part of it. Highly recommend!

I normally do not write reviews but this was just bad. My angle of my face or even picture request…read morewasn't even considered. It went from dry cut to, flattened to my face and then proceeded to cut straight across. I came out looking like Tommy boy with a bowl on my head and cut straight across. I do not recommend this place for thick and or wanting even plain layers. Run!

Every time I come, Shelby always manages to make a picture that I've found of hair come to life…read more I've had a wide variety of colors and be loved every one of them. Shelby always remembers my family and asks how they are doing. Denise also asks and they both are just so kind and neither have a bad bone in their bodies. Anyway, just sharing a picture of my hair to see the varieties I've had the past 4ish years from Shelby. Additionally, I have a very sensitive head and Shelby does her best to try not to hurt me. And since I live in Lexington, she always makes appointments work for me. And Shelby also waxes eyebrows and does it fairly painless. Excellent work as always! And she does Keratin smoothing treatments about twice a year to my hair. Really helps when I straighten my hair and keeps the frizz down in my hair significantly. Sometimes I wish my hair could just stop growing so that my hair could always be frizz free. Lol. Best hair place ever!! The day I move farther away is going to be a sad, sad day.

My coworker loves Denise, and despite the fact that she's had several bad experiences (late,…read morecanceled, missed cutting areas of her hair and had to go back, scheduled multiple people at the same time), I decided to get a blowout Groupon. The first visit I scheduled with Denise, but did not find out I was seeing another stylist until I got there. It appeared Denise had scheduled someone else that was overlapping my appointment. Luanne was kind enough to volunteer to do my hair to help Denise, unfortunately it was apparent she had never done a true blowout. I could tell because she was asking Shelby how to use the curling wand. That was probably my sign to leave, but I thought I would give her a chance. Although Luanne was nice, she did a terrible job. She was very rough when using the round brush on my hair - it's surprising that I had any hair left. She dropped the blow dryer on my head and the curling wand. She tried to style my hair so it would look nice the next day, and didn't even bother to ask if I had somewhere to be that night (which I did). Evidently her arm or hand gives out occasionally - which makes me wonder why she's still doing hair. The blowout was not a true blowout and looked terrible. By the time the appointment was over, I was hungry and wanted to get the heck out of there and to my dinner, so I just gritted my teeth and told them it was good. I texted Denise later showing her there were sections of my hair without curl and after some back and forth she agreed to give me a do-over after Derby. She was VERY difficult to deal with, even tried to blame everything on me. Denise also explained to me that the blowout Groupon is for only straight hair. (This was not in the fine-print of the Groupon.) She said they canceled the blowout Groupon due to the misunderstanding of what a blowout is. In another text she even said she doesn't take Groupons - how does that even make sense? When I first got my Groupon in Feb, I made an appointment for June. Two days before my appointment she asked if I could come at a later time, but I couldn't. She then proceeded to tell me to show up early or on-time because she was going to have to work me in between her 530 - basically she was going to work on me while her color customer was processing. Evidently Denise cannot figure out how to make a schedule. While I am always on-time or early to my appointments, I decided to cancel since I don't prefer to share my appointment with someone else. She believes it's perfectly acceptable to work on multiple people at one time. I prefer to have the sole attention of the stylist. I canceled my June appointment and went ahead and got a full refund from Groupon ($55). Overall, I would not recommend ANYONE to come here. Denise was very difficult to deal with and you might have to share your appointment with someone else.

Bethany is awesome. Such a kind women & fits you into the schedule well. She's done my hair for…read moreproms my wedding just normal hair cuts. She's awesome best ever.

Went there for the first time to get a cut and color. Rachel was my hair dresser and she did…read moreAWESOME!! Highly recommend her!