I don't typically take the time to write reviews, but this one has to be done, unfortunately. I had a horrible experience working with Mike. Our tub needed to be refinished because I tried and failed to do it myself with the Tub and Tile kit, whoops. We had retiled the shower walls before he was scheduled to come and didn't take many steps to protect the tub because we knew it would be refinished anyway. I called Mike a week before he was scheduled to come because I wasn't sure the exact condition he needed it to be in. He told me if we scraped up the majority of the large grout chunks and made it as clean as we could, it would probably be fine. Worst case scenario he would charge us $75 extra if he needed to clean it up some more. He also told me it would be sanded down, anyway. We were totally fine with this.
The morning of, Mike is over 30 minutes late without a heads up. I called him after about 25 minutes and he said he would be to our house in 10-15 minutes (no apology). He shows up and takes a few minutes to look at our tub - I want to be transparent in saying this tub is not in fantastic shape, I will be the first to admit it, but it was absolutely not unworkable. We do a lot of DIY projects in our home and it is nothing a sander couldn't clean up in 15-20 minutes. And again, we were fine with paying extra if we needed to. Mike comes out after examining the tub and tells me he's not comfortable working on the tub and that he's going to walk away from the job. I reminded him of our conversation and that we would pay whatever we needed to in order for the job to be completed. He repeated that he was not going to move forward and started walking away. I was a little shocked and started to say, "Can I ask what we would need to do in order for someone to finish the tub?" He stopped me mid sentence and said, "No you can't ask me," slammed the door and left.
So, needless to say, this was a very unprofessional and awful experience and I strongly encourage finding someone else to do this work. I wish I had a review like this to read before I made my decision. read more