02 Ford Focus in need of repair after hydroplaning into curb, towed to Lee's on a Wednesday night, with a followup call to Lee's Thursday morning. Lee's replied that the damage was a bent driver-side inner tie rod, approx. $300 repair, and "the earliest it can be done is most likely Monday but that might change".
The following Wednesday (one week after dropping the car off at Lee's) and after a few days of "call back tomorrow" inquiries, Lee's response was that they still haven't got to it. So, when we went to pickup the car to take to a different shop, Lee's said that "some of the parts are too rusted" and they may have to replace a lot of front end structure because it's so bad and very difficult to replace the tie rods, and that they didn't have oxyacetylene torches. And since the repairs may get really expensive, they decided they weren't going to work on the car.
When asked why they waited almost 1 week to tell us that they weren't going to work on the vehicle, they responded "We told you last Friday we weren't going to do the work".... huh?
3 miles south, Jackson Oil said they could do the work. They called the next morning with the car ready to pickup. They replaced BOTH front inner tie rods, for a total of $160... with no problems whatsoever. read more