On 2/6 around 9am, I contacted The dental office to relay information from my insurance company to resubmit the claim. because we have two ins carriers, there is an order in which they should be submitted...The Receptionist lost her cool after I told her and I won't be able to pay the 1700 bill & the insurance will cover it.
My first statement to her was that I could not hear her if she is yelling . She proceeded to talk over me saying she was not yelling and I needed to listen to her.
I listened ... she yelled, "when you go into Publix 'to buy chicken..." I ignored that because it was obvious she was vibrating low on this good Monday morning. I said Ma'am, we aren't talking about Publix, we are talking about you resubmitting a claim like Jen used to do when the insurance company gave any pushback. I guess that was good, old fashioned, long gone customer service. Thanks Jen, wherever you are. It is certainly my responsibility and I will handle it with the companies we pay to cover these expenses. The next thing I told her was that she was being extremely unprofessional. It was early so obviously no one was in the waiting area... she was loud. Still talking over me, she proceeded to tell me that they were very professional taking care of me and my family. She's 95% correct there; however, let's bring it to the current moment.... Her behavior is unacceptable and anyone in the office on Monday morning can vouch for that. I understand she's upset about not getting her money right away, but I'll continue to do my best to get it resolved. The meantime, go ahead and take me and my family off the books. As soon as I resolve the matter, I will be transferring our 4 sets of dental records elsewhere. There is no way I can ignore that type of abuse and continue to bring my family there for dental services.
I went into the office the following morning Because I didn't want to chance not making progress By getting Mrs Lee ( obviously who she is because she is sooooo mad) on the phone with all that yelling and no listening. I was able to speak to a different representative who canceled all future appointments and also had called and received the information I was trying to relay. Let me mention, that throughout my conversation with the other young lady, the Asian lady kept jumping up to bring me policies, and to tell me she isn't listening to me because I don't pay my bills, and how she's sending me to collections. I told her to send it. If that's your job, do it. In the meantime I'll be getting someone else to pay this bill- the insurance company). I'm not new to this, I know all of my responsibilities, rights, laws, credit and all. You'll get paid. I'll remove your bad mark. Wala! Everyone will be happy. Well, I don't know about you. You're mean. She also wanted me to say thank you, and I Obliged. Sorry for the delay; however, someone needs to have a serious talk with her-even though we all know she won't listen- or doesn't have to listen, but try some water yoga or meditation bc she went berserk on the phone and in person. Just crazy read more