The Ranch absolutely changed my life. It gave me a space to heal, grow, and perspective on how to…read moreturn away from my addictive behaviors and start living a healthy life. ***Disclaimer: no addiction treatment center is perfect, and The Ranch is far from it. But I'm giving them 5 stars for ultimately helping me achieve the goal I set out for upon coming here: to find peace and hope in my life. PROS: -Therapists. They are genuine, caring, and skillful. I learned so much about myself through them and was given the tools to begin my recovery journey. Special shout outs to Matty, Rob, Dr. Kirby, Jeff, Lene, Charlie, Tracey, and all of equine staff. -Community. The men in my house were supportive, understanding, nonjudgmental, and an essential part to my recovery. -Staff, such as BHTs, nurses, medical providers, etc. They gave me so much wisdom and support. Shout out to James, Jamie, Kevin, Kendall, Jason (provider), and Jennifer (nutritionist). -Scenery. It's a beautiful part of TN and I saw some of the best sunsets in my life there. We also gave names to the cute deer and gophers roaming near our house. CONS: -Unorganized. This medical facility's schedule and communication system feels like it's run by monkeys. We occasionally missed appointments because of miscommunication. Transported to the wrong house sometimes. Had issues getting my medical needs met sometimes due to lack of communication. To this day, I am still waiting to get an email back from my case manager, Mary, for important information about my short-term disability. -The Ranch has 95% amazing therapists on staff. However, I did not like the way Lenny (Thanksgiving Day therapist) and Sigrid (Saturday therapist) ran their sessions. Lenny cut clients' shares off short and her sarcasm was very rude. Sigrid could not take control of her classes from rude clients and was not engaging to listen to. -The Ranch also has 95% amazing BHTs, medical staff, transport crew, etc. However, I did not like my experience with Marsha. She is a BHT for the men's houses and treated us like children. I understand I am an addict, but that does not give you permission to talk down and patronize me. -Small, but sometimes inconvenient and absurd rules, including corporate taking away campfire privileges due to past clients' behavior, limitations on what groceries they would buy for the houses, and having my shampoo and conditioner locked up for a time due to certain chemicals in it. ***Overall: recovery truly only works if I am willing to work my recovery. Even the most pristine, Cadillac of recovery centers will not help me if I am not willing to accept the help given. Nothing changes if nothing changes, so if I wanted my life to transform, I needed to be willing to radically change the way I believe and behave. Notes to corporate: If I had a million dollars and could change anything about The Ranch, it would be the communication, connection between corporate leadership and staff members working directly with clients, and the aftercare plan structure. I felt this constant frustration from lack of communication and how it affected me as a client. I had to ask BHTs to send out daily reminders to other staff members to get anything communicated, whether that be scheduling medical appointments, seeing my case manager, etc. I missed my 1st trauma therapy session because somewhere in the chain of communication that information was lost. I've been transported to the wrong places several times during my stay. I also felt like corporate was constantly implementing rules without considering the true needs of clients here at The Ranch. Fire privileges were taken away because past clients decided to be stupid and throw gas canisters into the fire. It was sad to see clients not able to have proper going away ceremonies by the fire. Lastly, I am glad I have connections to 12 step programs before entering The Ranch because the only thing my case manager set up was connecting me with a therapist. I am still waiting on paperwork to finalize my short-term disability.

Please, do not go there! Do not send your family there! The…read moreabsolute worst care from the primary doctors, psychiatrist and med pushers! I watched women detox in their beds, soiling their cloths and spoken about terribly where clients were in ear range! I myself was able to detox without meds from alcohol and amphetamines. I kept myself upbeat and as positive as I could as I witnessed the women around me battle getting proper meds, being pushed out after 2 weeks for doing so "well". I had a medical issue and spent 72 hours with zero resolution or even appointment from the primary care giver, however the nursing staff and the daily behavioral health techs were amazing with the exception of one. Nancy who absolute should not be employed there, as she was aggressive,non approachable and judgemental as she stated this to our entire group that if she didn't "vibe" with a client she refused to care for them and would have another staff member care for them. This caused massive insecurities with many of the women including myself. The person you spend a majority of your day with sharing to the entire group that she would refuse to give care if she didn't "vibe"!!!! Disgusting! At the 72 hour mark when I absolutely needed to be seen by a medical provider other than the housing nurse I demanded to go to the ER. I was dropped off, left with no phone, no money and the hospital Dr stated I was an alcoholic and addict therefore this was my issue. He never touched me nor cared to listen to my current health condition which was the cause of my symptoms. When discharged the hospital instructed me to wait outside or in the er waiting room. I waited 1 hour and 45 minutes after discharge before I was picked up! This was not the fault of the staff person responsible for picking me up, it was due to the fact they are under staffed. When my husband and I spoke with admissions our number 1 concern was my safety as well as being sure there would not be any men in the house, which i was promised numerous times there would not be. This was a lie, each night with the exception of 2 out of my 8 it was a man, a large man. When I addressed this concern with the higher up, I was told they were professionals as well as GAY! WHAT??! However, this gentleman is married to a daytime BHT at the same house and recently had a baby together! My addiction and trauma was due to a man from my past.. I did not sleep, even though we were demanded to go to bed at 10:30pm..as they call LIGHTS OUT! Doors unlocked, no security on property. When I addressed this I was told we were in the middle of nowhere and noone would bother us! Wouldn't you think it would be the opposite?! After 8 days of pure hell even while I gave it my all, I discharged myself and was driven off property to the "admissions" parking lot. When my Uber wasn't able to be arrive for over an hour the supervisor called the BHT who transported me and told her to drop me off at the love's truck stop 5 miles down the road. When I advocated for myself with disbelief that they would demand her to do this, they then offered for me to come back to the original ranch house and wait there! The BHT was extremely supportive of me and waited for my Uber to confirm a pickup time which was 1.5 hours later! A truck stop..the number 1 sex trafficking location in the world..I was left there! Overall Uber nor lyft could not pick me up because it was so far out of the way and no drivers were available. After 3 hours at the truck stop I hitched a ride with a husband and wife in the back of their truck (bed of their truck) on the interstate 13 miles away to the closest motel to the love's trucks top which my husband booked for me. At 10 o'clock at night! A truck stop, then in the bed of a strangers truck to attempt to get to safety! My husband drove 10 hours to come get me because airline tickets were 900 dollars..we are still currently in the car driving home back to the safety of my family in Florida..thank god! Please, please I beg you do not go there or send your family there! The worst experience of my life..and if that doesn't keep me sober NOTHING will! Again Nancy the non licensed Behavioral Health Tech who is a recovered addict who DID NOT ATTEND ANY TYPE OF REHAB is an awful disgusting person! Awful! Shame on you and I pray to my higher above you lose your job so you no longer have the power to intimidate and torture women who are fighting their hardest to get and stay sober! You're a trigger and you should never ever be allowed to work with human beings or animals for that matter ever again! Kristin, Trinity, Margarita, Heidi, Candice, Tabitha Elisa,omg Claire, Dan, Mitchell, Kathy Stevie,Scarlett, Amber,Destiny, Jordan, Elise, Daphany, Sarah god bless you all, you are why I made it as long as I did! My your lives be filled with joy, blessings and all the love you deserve! You are special people and the world needs more of you! Brandi, get a new profession!