Expert Air A/C took over Dusty's Air Conditioning Service when Dusty retired. We had used Dusty's…read morefor a decade. I was at a loss to know where to turn. But Expert is as reliable and responsible as Dusty's. They honor the warranty from the new unit we bought from Dusty. They come out promptly, are good at diagnosing problems and getting your unit up and cooling again quickly and without unnecessary drama. Michael, one of the A/C techs, has taken care of us for years. I knew his wife and she called him at the first sign of a problem. He is friendly and excellent at what he does. He helped us choose a larger, 2-stages unit with dehumidifier when we saw or unit was underserved. We have Bern very happy with it, ad MYB budge loves it cold, but the dehumidifier keeps it from feeling damp and uncomfortable. We consider Michael like one off the family! He still works there, but at Expert. Other techs have also come out and done a great job, as well. In New Orleans, we had a number of adequate and terrible companies, but on the Northshore, we only ever needed one. I can't say enough about this company!

Expert AC always goes beyond the 'call of duty' when responding to a call. Their prompt attention…read moreto your call for assistance whether big or small gets the same immediate response and follow-up. Chris and his crew really have their act together. I highly recommend Expert for all your AC & Heating sales and service. Mark B. Mandeville, La.

One STAR because ZERO is not an option. I am a property manager for a home where DoneRite HVAC…read moreinstalled a new Daikin central system. From the beginning, the system was shutting itself down for no apparent reason. DoneRite claimed that changing out the attic duct system would resolve the issue, so $4500 was spent doing that with no improvement whatsoever from this unnecessary expense. After this, DoneRite told me that it must be an electrical issue in the home. I had an electrician come out to inspect the wiring and no issues were found that could cause this. Additionally, I had the power company come out to inspect their connection. No issues found. During the entire process, DoneRite has been unresponsive to texts and phone calls. I haven't been able to get a person to answer the phone in their office for weeks. At one point, the owner of the company did finally return a call and told me he would try one thing and failing that working he would make a warranty claim on our behalf. Since that time, he hasn't returned a call, letter or email (it's been weeks) We have been ghosted by them totally. Meanwhile, we have 10 years left on our vaunted 12 year warranty, but DoneRite won't assist us in resolving this matter through our warranty. The catch 22 is that Daikin requires an authorized dealer to make a claim. DoneRite won't help and other companies are reluctant to take on this type of system and/or take on a warranty claim for a system they didn't install or service. Meanwhile this system is now shutting down daily and must be reset daily in order to work.

QUICK!! Our AC unit was not cooling , I sent a request online . Garret called me right away and…read moreasked me a a few questions about the unit and the issues we were having . He provided A few possibilities that could be causing the issue, along with and estimate. Garret showed up within a hour of talking on the phone and got right to it . Took him 30 minutes , and the price was exactly what he quoted . Definitely hire them again ! Nice work Garrett !

As in previous visits, Ryan did a great job. He was punctual and took care of the issue right away.read more

From the owner: We are Calloway & Sons A/C & Heating, a locally owned and operated business that has been proudly…read moreserving the New Orleans area since 2006. At Calloway & Sons A/C & Heating, all of our employees believe that customers should be treated exactly how we would want to be treated. If you're not completely satisfied, neither are we.

I want to first applaud Gavin for his professionalism on the phone with me as I wasn't the easiest…read moreperson to deal with. He didn't once get irritated and did his best to explain everything to the best of his ability and is the reason this is not a one star review. In addition the company does seem to have a great and affordable service program but do your research before taking my word for it. Before setting the appointment I purchased the YELP coupon advertised here and made the service agent scheduling the appointment aware of that. Once the tech arrived he and his boss had no knowledge of the coupon. I emailed him the proof of purchase at his request and was informed that the coupon was for a different type of service. I read through the fine print and saw no restrictions. When I asked what they charge for labor and what the cost of parts to be replaced were I was told they use a "straightforward pricing". If the prices are straightforward and consistent the calls to the boss to get prices for work to be done seemed irrelevant and should've made providing a written/electronic estimate even easier. All said and done I was quoted $1500, paid $100 for a $150 coupon that I couldn't use, paid another $150 for the after hours service call, and was never given a written estimate for the work to be done and how it broke down. I spoke with a friend in the business from another state who, after checking the model and serial number, informed me that the system was about 12 years old and a lower quality unit. I'll be looking to replace the whole system and unfortunately looking elsewhere. Thanks again Gavin. Your patience and professionalism are appreciated.

We bought two ac units 9 years ago for our double. My mom was living one side and me and my…read morehusband on the other. Recently, my mom moved out and cut off her electrical. When she did, it was discovered that our ac unit for our side was wired to her side. Therefore, we spent 3 days in july with no air. Paid the $75 for the service call and was told they would do nothing. Called the office several times for a week. Josh ( or some guy with a J name) didn't call me back for a week. When, he did he said it's the problem of the electrician and talked a lot of mumbo jumbo about intakes and outtakes seemingly talking over my head. They installed them both!! There was never a hired electrical person to have it installed. They did it all. And they didn't do it right. Today, I am paying $275 to an electrician to correct their half ass work. One Air is short sighted in realizing, I am closer to buying new units than not. I will not be using them in the future for any of my properties.

Terrible service, will not even supply their customers with a detailed itemized quote or invoice…read more They are being reported to the BBB. They shouldn't be able to operate a business in this manner. And will not return phone calls regarding their inferior service.

We could never recommend. We purchased a 26kw whole home generac generator a couple month back…read more They set it up and told us to run it 24-25 hours to break it in and they would come change the oil and make sure everything was working fine. At the time of install I was told not to install the app because it was junk. Hours after the tech left we did install the app and after running the remainder of that day of install and throughout the night we manually shut the generator down at 22 hours as we noticed the app was showing the battery was discharging all night and the motor sounded like it was misfiring and had an exhaust leak. The technician came out and found a wire was hooked up wrong and then pulled the spark plug to show me it was fouling out, that wasn't an exhaust leak, the rocker arms that push the valves down were pretty loose on one side of the engine. He removed the valve cover and tightened the rocker arms down using feeler gauges, yes I watched, and he reused the old valve cover gasket. As a former auto tech, manager and instructor for 40 years, I asked if he thought that was a good idea and he said it was fine. So the generator has been doing its 5 minute cycle for the last few weeks and one day I hear the generator misfiring and tapping badly again, it now has 25 hours, only 3 hours since the last valve adjustment. I call Burkhardt out again and it is the same valves loose again. The technician took the same valve cover off and sure enough the same rockers are loose. The tech didn't leave anything loose, the engine must have a part wearing out, maybe a camshaft or rocker. He adjusted the valves again, reusing the same valve cover gasket for a second time, unheard of in the automotive community....I ask the tech what he was going to do about it and he said let's wait and see if it does it a third time. Omg, really, the generator has never run with a load, we lost power for maybe 30 seconds one day. So he wants me to wait again, I said I will call Generac, he said it won't do me any good because they will want photos and there is nothing to show them. I then called Burkhardt starting on a Friday explaining what is going on and this is a brand new generator and we feel this is unacceptable. There was no return phone call Monday as promised so I called. Tuesday no one called us so we called Generac and got a case number but they tell us they will not do anything unless Burkhardt calls in. After no call from Burkhardt Tuesday I called them again, I was then told Jason Burkhardt would call me. Wednesday comes and Ronnie calls me, not Jason, and he tells me they want us to wait and see if it happens for a 3rd time. I explained that is unacceptable and no one would accept this as a solution if it were their new car or riding mower. Later that day I called Generac again and 42 minutes later they say the same thing, they cannot do anything unless the dealer that installed the unit calls in and makes a technical complaint before they can move forward with any remedy. I called Ronnie back and ask as nicely as I could to please call Generac...we shall see if he does...so far they have been unwilling to help. Did I mention we gave Burkhardt $14,910 for this generator that is less than impressive and Jason Burkhardt doesn't feel it is important enough to call us. In our mind this unit needs to be replaced.

Found Gore's Services using the Yelp app. I had a late AC issue with my house late Friday, they…read morewere able to come out Saturday morning and evaluate the issue. I called a few other companies for quick service and just got the run-around. Our tech Ethan was very knowledgeable about the system and Jason Gore was very helpful from the beginning. I highly recommend Gore's services.

Easy to work with, On time,…read moreCompetent, Explained everything very well, Clean, I needed to see invoice before I gave them my credit card which they finally were able to provide.

I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

Another warranty issue on my 2y.o. Daiken. Think I got a Covid era lemon. Anyway, Nu-Air came out,…read morediagnosed, ordered fan motor, and returned to install. Sent two techs for the R&R, both courteous and quick. Quiet as a mouse now! Thanks Edgar.

Professional and polite. They worked late one evening and came back to finish on Saturday!…read moreGave me several options with different budgets for consideration. Even offered financing. Had one 5 ton AC unit replaced if the next one goes, please no, I will be calling Edgar at Nu-Air.