Let me first say this practice offers same day appointments 6 days a week at this current location…read more- a 7th at the downingtown location This location no longer goes to the hospital since COVID due to local hospital restrictions, however all providers have continued communications during all hospitalizations with hospital staff and creates a hospital follow up with in 7 days of discharge 96% of the time ... this decrease medication errors and lowers hospital readmission rates This location is nationally ranked in keeping medical cost low and giving high quality care ... nationally! Regionally they have recently received highest accolade from both medicare and Independence locally This location has contacted every poor review on this yelp to have an open discussion about their experiences and how we can make it better ... not because we have to but because we have cared for this community for over 35 years - the right way ... we see over 4000 patients per month in this location - the 12 bad reviews are important to us I know for a fact all patients have direct access to physicians either through the phone service or through a doctor's phone number 24/7-365 ... they offer tele visits if you can't get in ... and walk in hours daily .... They are accepting new patients ... with timely access ... we see newborns all the way through house calls of patient no longer able to come to the office Ohh I also saw a complaint about minimal time spent with a Covid patient during walkin hours ... we pride ourselves on timely diagnosis and keeping the office safe and clean for patient coming in after someone that was sick ... especially after dx Covid ... You can prob tell by now I know this office pretty intricately .... I care about the office, the people that run it ... and most importantly the people in the community it cares for ... if your looking for a real caregiver - look no further than this or another Pentahealth practice!

I booked a 9:30 appointment. I got a text from them saying to get there at 9 and I was like that's…read morea weird stretch but I guess that's how they get you actually there on time? I had taken off work to get there at 9:15 as it's 45 minutes away so I arrive at 9:15 and they are EXTREMELY condescending and say they can't see me that day. I start to get upset because of the situation (and I'm neurodivergent and communication is hard when people talk to you like you're a piece of mud) and I guess they don't want the scene in their waiting room because they say "OKAY SHE WILL SEE YOU" and usher me back to the exam room where I undress and am verbally berated by Andrea Leffett CRNP. She says she is "still happy to see me" even though everything about her manner says that the exact opposite is the case. I'm there for a pap and tell her I don't need her all up in my uterus/cervix, so I throw on my clothes and leave. I'm sure I'm coded as a bad patient now and definitely won't be going back even if I weren't... I'd rather get cervical cancer tbh. Waiting to see if I get billed for the non-appointment appointment. I'll throw it back to them and let it go to collections and ruin my credit, really don't care at this point. Happy to go back to not having a family dr than deal with this.

Dr Duplass is very easy to talk to, accommodating, friendly, and relatable. He has always had…read moreavailability when needed. Nothing but positives here.

Dr. DIBundo is the greatest. Staff is friendly and helpful, medical assistants are knowledgeable…read moreand pleasant. I actually travel about 30 minutes just to go for treatment they are that good.

Best Family Doctor. I have been Dr. Tressel's patient since 1991, all my family members are her…read morepatients.

Dr. Tressel is an outstanding doctor. Myself and my entire family go to her. She is excellent with…read morepatients, great bedside manor, and is clearly a talented physician. She's also through Penn Medicine which is convenient, as they have email communications which is awesome. Dr tressel is super responsive. Best family practice doc I've ever had - highly recommend!

Great Doctor. Have know Dr. Spyropoulos for many years. He is a very hands on, knowledgeable and…read moreprofessional. He has a very busy practice but takes the time with every patient as they need. Would recommend him to anybody if you can get an appointment? I think his practice might be full at this time but you could always try!

Denise in the billing department is one of the sweetest ladies there. She has been helping me…read moreresolve a billing issue since March with my insurance company. Dr. Tressel has also been my PCP for years and I truly value her as my doctor.

They clearly have too many patients. Have been a patient there for over a year and never met a…read moredoctor. Was unable to get a doctor to see me for a sick visit on 2 occasions. Each occasion resulted in several phone calls and nearly an hour of combined hold time. When I tried to schedule an appointment it was over a month away. For a physical, they scheduled it for 7 months away. Now I have to scramble to find a doctor that accepts my plan that is actually able to see me.

Dr. Manos is a fantastic doctor. The best I've ever had in my 69 years. His doctor-patient…read morerelationships are second-to-none. He is a very capable medical professional and his staff are always very professional and friendly. I highly recommend this family practice to anyone seeking a staff and doctor who is very caring.

Dr.Thornton is absolutely the best physician (I can honestly say) that I've ever had. Unlike most…read moredoctors, she came into the exam room with a huge smile and infectious positive sunny attitude. After discussing the primary reason for my visit (suspicious skin abscess), she took a moment to ask me if everything ELSE in my health was okay. It took me be surprise, to be honest!! Normally, physicians I've seen in the past have only addressed the primary reason for my visit. Never really caring about "the rest." Dr.Thornton is my new primary doctor. She is absolutely the best of the best. Highly recommended. Office is super conveniently located, great parking, and very convenient to make a quick appointment with Dr.Thornton via ZocDoc.com or calling the office. AND... they take most insurances. Nice! I LOVE this place!

I can't say enough good things about this practice. I've been seeing Dr. Briones for over 4 years…read moreand she is the most thorough, caring and compassionate doctor. She goes above and beyond her job and has helped me in countless ways. When she was out on medical leave, I saw Dr. Patel who was also very kind and understanding. The staff working at the front desk are always very helpful and I never have to wait in this office which is amazing. I was just there yesterday and I didn't even have a chance to sit down on a chair in the waiting room as my name was called right away. Your time is valued which I greatly appreciate. They used to have an office in Coatesville which was much closer for me but it's worth the further drive to West Chester for the great care I receive. Like many doctor offices, book your appointment far in advance because their schedules get very full. I can't say enough good things about this practice and I would highly recommend Dr. Briones!

I went there with my senior-citizen dad so he could get a scan after a minor fall. Everyone there -…read morefrom the ladies at the front desk, to the nurses, were pleasant, patient and professional. The facilities are spotless, and look brand new. The wait time was very short (with online check-in), and my dad couldn't say enough good things about the place after we left. I honestly didn't know what to expect before we got there, but I was very pleasantly surprised!

I scheduled a physical today and had a great experience. The front desk staff were extremely…read morefriendly and helpful, and the whole process was quick and efficient. I've visited this location before when the service wasn't as pleasant, so it was great to see such an improvement with the staff this time.

I took my son here for what I thought was a sinus infection, this was our first visit to this…read morepractice. The office is very nice with plenty of parking. The ladies at the front desk were very nice and the doctor was very knowledgeable and nice. The doctor spent a lot of time with us and determined that my son was suffering from allergies rather than a sinus infection. He did NOT write any prescriptions rather he suggested OTC meds to help with his symptoms, I found this surprising as most doctors love to write scripts!! All in all it was a great experience and, in an odd way, I look forward to getting sick so he can diagnose me:)!