My brother died suddenly and although I have made funeral arrangements in the past, this loss was…read morenot any easier. The sadness, shock and overwhelming feelings were as intense if not more than losing my younger brother several years prior. My first call to this place was more or less to get information so as I had some options. I spoke to Buddy first. His voice alone was calming and encouraging and never once did he try to bargain with me and the other local competition. Instead, he verbally told me what I needed to do and when and if I called back, he would make sure he and his staff would hold my hand. I called back the following evening and got the answering service. My call was put through and I started to talk to Mike in more detail about where I was at in the process. He never made me feel rushed and allowed me to ask any and every question that I needed to. I decided to choose this home for all the services I needed but there was a little problem in the beginning with another local funeral home. Mike handled every call to the other funeral home and called me back after. The other funeral home, (Bernia) was extremely rude to me, never once spoke to me about my brother's death and then after I told him I had already made plans with Phaneuf, he told me "somebody was going to pay him for transporting my brother's body to his place." I never asked him to in the first place but anyway, that's not important. What is important is having someone like Buddy and Mike on your side during a time like this. They answered all my questions and when my brother, my two nieces and myself went there in person to complete the details, Mike was exceptional not only while doing his job but in a personal way. His energy was comforting and that is what is needed most. I didn't feel like I was in a creepy funeral home. The atmosphere there is what all businesses like this need. Thanks to Buddy and Mike both for being so kind. Thank you for taking care of me and my brother. Megan

I would like to share a recent experience my family had with this business in the hope that it may…read morehelp others who find themselves in a similar situation. Our family recently suffered the tragic loss of a young adult family member. As a result, both parents were the legal next of kin and should have been involved in making decisions regarding funeral arrangements and services. We worked with Phaneuf Funeral Home, where Mark Gomes was responsible for coordinating the arrangements. Unfortunately, due to ongoing hostility between the parents, one parent was excluded from the decision-making process. Despite making numerous calls and requests to schedule a meeting and participate in planning the services, this parent received no response. Calls were not returned, and requests to discuss arrangements were ignored. It was extremely disappointing to see a funeral professional choose to engage with only one side of the family while completely shutting out another legal next of kin during such a difficult and emotional time. We felt the situation was handled without the compassion, fairness, and professionalism that families deserve when grieving the loss of a loved one. I am sharing this experience so that others are aware of our concerns. While I sincerely hope no one has to face a similar situation, I would encourage families with multiple legal decision-makers to carefully consider how their chosen funeral home will manage communication and involvement among all parties.

my family & I suffered a traumatic loss of our father. We wanted to stay local so we called here…read morefirst. Eric I believe his name was chuckled at my mother telling her how busy they were. if you're in this business you should probably have some compassion. Do not recommend, go to carrier in Windham. They were AMAZING!

Amy and the rest of the staff did a wonderful job. My…read morehusband passed and it's great that they lifted a lot of the burden off my shoulders . Thank you for a job well done . My husbands services were done with the class and integrity he deserved

From the initial call to inform them of my aunt's death, the staff and funeral director were so…read morehelpful, compassionate and helpful. I had no idea where to start or what I needed to do but they held my hand along the way and guided me thru everything. The funeral services were flawless and the place is so pretty in the inside. My guests were impressed. Also, they have a room where refreshments can be served and those were so welcome by all of us. I'm glad we added that to the services. I'm very grateful for all their help and for even checking on me after services to make sure I was doing ok. I totally recommend them

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Jonathan was amazing. He took care of every detail in a timely, kind and respectful manner. Thank…read moreyou, Jonathan, for helping me through a very sad process. Karin Chevalier

Years ago I had used Phaneuf Funeral Home and was delighted to find that they are affiliated with…read moreCremation Society of NH in Manchester. They are wonderful, provided comfort and care throughout the process. Charlotta showed kindness, patience and she was always available to answer questions. The staff continues to reach out, just to check in. I'm grateful and would recommend them.

If I could give negative 1 million stars I would. When my beautiful mom passed away at home in May…read morewe called Goodwin as our family has always gone to this funeral home. 2 very young, untrained and inexperienced people came to our home. They did not know how to greet us or what to when faced with a logistical dilemma regarding removing my mom from our home. I won't go into the disturbing details but suffice it to say my beloved mom was not treated with an ounce of dignity or respect. When Sean was called, he was defensive, unapologetic and told us we were free to choose another funeral home. Thank God we did just that and we were treated with kindness, compassion and care at the other funeral home! The whole experience was terribly upsetting for myself and my siblings. DO NOT send your loved ones here!!!!!!

Gary was a God-sent. He helped us through our first funeral and made it so easy during such a…read moredifficult time. He was very prompt when we called or emailed with a question. Sean even called us minutes after our first contact using the website to ask a question, it was almost midnight. Sean and Gary were both very patient, answering the same questions multiple times since some things were not fully understood and we were dealing with a language barrier. My family could not say enough good things about our experiences with Goodwin. They treated us like good friends or family. Gary guided us through time lines, steps of the process, choosing a package to suit our needs, helped with the cemetery and made sure that everything happened as quickly as possibly so that we didn't have to take extra time out of work since we had to travel there from Texas. The building is beautiful and the staff are able to handle just about everything for you and what they can't do for you, they hold your hand through you doing it.

This is a nice cemetery old I saw dates from 1850 my grandpa is here and a few other membersread more

Totally all business....zero compassion. The first funeral director that we dealt with is in the…read morewrong business. Such poor communication & no compassion at all. We had to ask everything instead of being guided from beginning to end, with some compassion for my grieving family. His attitude was the clincher. When I expressed my frustration he literally rolled his eyes at me. I got up & walked out. When I emailed & my brother called to speak to the owner, as I refused to allow this guy to continue with the arrangements, another funeral director intervened. The owner never contacted us over our concerns or to apologize for his employee's rude behavior. We needed support and compassion not a jerk who makes $ off of people's death! Not one bit impressed with this funeral home.

Andrew was an amazing help not just during arrangements, but throughout the wake and the service…read more He made a difficult time much more navigable with his unending kindness, energy and professionalism. We're so grateful to have worked with him.

Thank you for all that you did to help make our dad's service so special. You were there for us…read morewhen mom passed four years ago and once again for dad. Special thanks to Russell for helping set up the arrangements and Terry for making everything go so seamlessly. The death of a loved one is never easy, but, you were so thoughtful and patient, we know our dad would be pleased. As were we. Thank you again for everything. Maureen and Mike