Plz don't come if you don't want to ruin your day!…read more I've been to this shoe repair store three times, and unfortunately, my most recent visit was extremely disappointing due to the rude and unprofessional attitude of the staff member there. The boss was fine, but the staff was truly rude. Dealing with such a thing on Saturday literally ruined my weekend. Therefore, I wish to share the whole story with you guys here. On my third visit, I clearly told the staff that I didn't want to spend too much on an outsole replacement, since this particular pair of shoes only cost $95. I even said that if the cost was too high, I would prefer to buy a new pair. The staff assured me the job would be $35, which I agreed to. However, when I returned to pick up the shoes, I was suddenly told the price was $85. I felt helpless since there was no invoice given, and the service has already been done. When I questioned the change, the staff became rude and dismissive, showing a very negative attitude rather than calmly explaining the misunderstanding. It turns out the $35 quote was only for the heel--not the full sole replacement--which was never made clear to me. Thankfully, the boss stepped in and agreed to a $50 charge, which I accepted. But the damage was already done in terms of the experience. After the boss agreed on $50, the staff becomes even more rude to me. This is the reason why I would like to share this experience with everybody else to help your guys avoid such experience. What made this worse is that I had already been tolerant in the past. For example, during a previous service, the staff got black oil/dirt on my shoes which was a pair of brand new Saint Laurent sandals with retail price $770 dollars before tax, but I chose not to complain and continued to support the business. I expected a little more care and respect in return. Please refer to the attached pic for more details. After this last visit, I've lost trust in this store. I don't recommend going to a place where simple communication turns into conflict and customers are treated with such negativity. There are many other stores out there--choose one that values honesty and respectful service.

My husband's special leather loafers needed new half soles. The cobbler showed us two types of…read morequality half soles that could be used. We chose one and returned a day later to beautifully shaped and finished shoe soles. What a wonderful service!

This is the worst fabric company in the business, took my money, product never came, was never in…read morestock please STAY AWAY

The amount of leather in this place is awesome. Much more than other places that sell fabric as…read morewell. Really good cuts and choices to choose from. Leo G. was a great help, knowledgeable and friendly this guy knows his stuff. I'll be sure to go back and make a few purchases.

Five star experience, we are talking about true crafting shoes and boots back to new- I actually…read moregasped in the best way possible when I saw what they did to my 12 yr old boots- it bought me back to when they were new. Others that I didn't believe they could get the marks out they did. Plus this great waterproofing treatment. So very grateful I found them in the neighborhood as I would travel for them. Thank you

They did a great affordable job fixing the strap on my leather bag. I did a quote over the phone…read moreand they were very nice and easy to work with. I think it only took like 4 days for them to do the job but I was fairly busy and picked it up after. Overall very happy with a quick fix to my favorite vintage coach bags.

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Wow I'm so happy with my experience! I walked in CJ helped me and made the entire process so…read moresmooth. He has a good eye. 3 pairs of shoes and a bag. It was ready on time and when I walked in to see my items It was literally good as new. Literally looked fresh out the box. I'm so happy with my experience. Jim's is worth every penny. The customer service is great and they really know their stuff. Thank you Jim's team

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

Whoever claimed the Louis Vuitton Neverfull GM could handle 100 kg with a single handle was clearly…read moreliving in a dream world. I mean, have you seen that handle? It's as skinny as my patience on a Monday morning--charming, sure, but not exactly built for heavy lifting. After dragging my tote across the globe and using it as a makeshift suitcase accessory, the inevitable happened: the handle started to part ways with the bag. Naturally, my first thought was to consult the LV store for repairs. When they quoted me a jaw-dropping $400 for handle replacements, I nearly choked on my avocado toast.Why shell out that much when the bag itself cost me $750 back in the day? And the repair time typically range from 12 to 26 weeks!!!! Time to shop around. Here's what I found: * Leather Spa 55 (NYC): $200 per handle. * Rago Brothers (NJ): Two new handles for around $395, or repairing one at the base for about $125. Basically, not much better than LV's offer. Just when I was about to resign myself to a life of broken bag straps, I stumbled upon rave reviews for Mr. Maksoud's Handbags & Shoe Repair. Words like "reasonable," "quick," and "great job" were being thrown around. Intrigued, I decided to give it a shot. Mr. Maksoud did not disappoint. He quoted me $200 for both handles, but since I brought my own leather handles from Etsy (because I'm resourceful like that), he only charged me $50. In just a week, he transformed my bag from tragic to magic. I couldn't be happier! Oh, and did I mention? Mr. Maksoud is quite the handsome gentleman. Highly recommended!

Amazing place to learn leather works. They offer One-day cardholder class and 4 Sessions of Handbag…read moremaking class. I took One-day cardholder class with my boyfriend, we both made cardholders for each other. The lovely thing about this handmade cardholder is that you can put your own initials, and Héna was nice enough to guide us how to create the cardholders from beginning to the end. I would definitely recommend taking the class. It was a very fun class to enjoy beginners like me and my boyfriend, and will come back to take Handbag making classes as well!!

Took a class here for the first time today, honestly such a nice experience! They guide you through…read moreevery step and answer any questions you have thoroughly. I made a cute cardholder and was able to engrave it, will definitely be coming back for more courses!

Reasonable prices, close to home, beautiful work. This is my go-to shoe repair! They have given…read moremany a pair of shoes a new life for me, but the most impressive was a black pair of Cole boots I have now owned for close to 20 years. When my daughter was a teenager, she kept "borrowing" them for a few months only to return them shredded!! I immediately took them to my boot doctor (Frank Shoe repair) and a week later picked up what appeared to be a new pair of boots. My latest visit was one I was not sure Frank Shoe repair could handle. Both the zippers were broken and the heals were worn down to the bone. I thought perhaps I had lost them. But they were saved once more! The leather is beautifully worn, they fit like a glove, the zippers are new. This time, I'm hiding them from my daughter ;)

Got wedding shoes soles done for myself and my fiance, and we both loved them!!…read more The man's sole is made in italy, and they also made sure to paint the sides of soles to ensure the color is aligned. We paid $60 for both of our front soles! Such a great value!!

It's on the 8th floor of the building. They have lots of different types of leathers and hides…read more They are super helpful. I was inspired to make a DIY journal cover and went here with no experience of leather working. They have a bin of scrap leather for purchase and some sale items. Sale items are on refundable. Minimum purchase is a whole hide or half hide for bigger ones. Their smaller hides are lamb skin which was around $50-60 bucks for a medium size. Their cow hide, they can do half hide which is what I did since it was so big. I got quite a few journal covers out of that as well as a couple passport holders.

I came here because the reviews were extremely positive. First employee who greeted me was…read moreextremely nice & helpful, another employee who came to help me while I was looking around was extremely rude. Wasn't willing to work with me on what I needed. For context I'm making a travelers journal and only needed a small amount, but said I had to buy the entire roll of leather and wasn't willing to cut it. If you're not willing to sell 3x5 leather fine, but don't be a huge a**hole about it.

This was my first exposure to Royce. I was looking for a luxury gift for a friend and was very…read morepleased with the variety of options. The item was received in a very timely fashion and was beautiful. I was most impressed with the customer service, which accommodated an embossing change with no questions asked. I really appreciate your assistance and would be happy to buy one of your products again in the future.

Ordered a custom card holder and was more than happy with the product. The wrapping/packaging was…read moredefinitely a step above and shows they actually care about their customers. 10/10 would recommend to anyone for quality products

Amazing customer service. Kind, polite and honest. Every major brand available. I will…read moredefinitely come back for my next purchase!

Good selection of backpacks and suitcases. Very friendly and helpful employees. I will come back in…read morethe future.