I have been going to Reliable for many years without any problems. Always did good work...until…read morerecently. I had my vehicle in last Wednesday (7/15/26), for its inspection. When I scheduled the appointment on 7/10/26, I informed them that I thought the flex pipe on my exhaust was starting to fail, the girl at the desk said they would look at it. On the day of my inspection, I was told everything was fine..no problems. Fast forward to yesterday, 7/20/2026, I go outside to start my car up in the morning, and it was cooler. As I started it up, by the sound, there was definitely an exhaust leak, and it was, for sure, coming from the flex pipe. I called Reliable to schedule an appointment, and the same girl who was working the desk on my inspection day, answered. I explained that I just had my car there on 7/15/2026 for an inspection and that I had asked them to check the flex pipe and that I had been told everything was fine and they passed it, but now, a few days later, a failure of the flex pipe. The girl on the phone asked for my name and vehicle make and model. She quoted me $8,000 for a full exhaust replacement!!! Not $800, but $8,000, because, that's just what it costs now!! $8,000 for a 2021 Ford Ecosport. I get new exhausts for our Ford Transit 350 HD's at work for $1,700. Tell me you don't want to do the job, tell me you're too busy, but don't give me this line of BS!! The girl on the phone gave me the phone number for another company and told me to call them to have the work done.
