On Dec.16, my partner received a cancellation email and voice message just ONE hour before the…read moreappointment saying the massage therapist was sick. The receptionist proposed a rescheduled date, but it didn't work for my partner. Rather than try to find a solution that would work, she opted to forego any attempt at customer service and simply said "there is nothing we can do." When my partner again tried to find a reasonable solution, the receptionist lacked the training or ability to deal with situation in a mature way, and chose to hang up mid-call. To call such action unprofessional would be an understatement. The reason to cancel the appoint is totally understandable, but a qualified receptionist with even the most basic customer service skills would attempt to come up with a feasible alternative to suit the customer, especially since there would have been an $80+GST cancelling fee if my partner would have been the one who had cancelled. Any professional organization that has high standards for their customers should also have high standards for themselves, but sadly, those standards seemed nonexistent. So one star for the unprofessional customer service, and hopefully the staff will receive the basic training required to engage with customers in a professional manner in the future. I have a coming appointment on 18th, hopefully they won't cancel it before the last minute. I will leave another comment after that. ---------------------------------------------------- Dec.17 update Yesterday I confirmed my booking politely through the phone, and this morning I also received the confirmation email. However, I received the cancellation email later afternoon, 24 hours before the appointment. I was expecting they may prove themselves by providing great service this time. But in fact, they just proved how unprofessional they are instead AGAIN.

I started going at this massage therapy and had Shem 2x already and he is very good, I would say…read moreone of the the best massage therapist I had. He addresses the issues I raised and made sure he spend a lot of time on the issue. I recommended it to my spouse and he had a good experience as well. I can highly recommend Shem! I also had a massage with Woo and he is also good. I will also recommend Woo. I booked Joanne for my acupuncture and again she is the best acupuncture I had. She started understanding my health condition with a lot of good question and check my pulse and everything. Then she started my treatment with deep pressure points that was the best part of my treatment and then use the needles. I never had an acupuncture that takes time to really understand your body and never rush the treatment like Joanne. I felt really good instantly after and have booked her again and again. I highly recommend Joanne for your acupuncture needs!

Office staff very helpful on the phone to take my booking and explain the pricing…read more Therapist was skilled and communicated well to gauge pressure. Explained to me that, although my discomfort was in my shoulder, other areas on my body needed to be addressed.

Newest review: Phillip no longer works here. I need to find myself a new RMT elsewhere…read more Not a big fan of the RMT, Simon. What should have left me feeling better after a one hour session, left me feeling nothing but "need" for a better massage after. --- early bird special here is a really sweet deal ($39 before 3pm). I felt like the rooms are perfectly fine. I can see why some people think it resembles a hospital room, but I was perfectly fine with it and the songs they played downstairs. I like how the noise level was kept to a minimal and there's the option of a room on the second floor where you can have your massage in the same room with a friend. However, I prefer downstairs over upstairs. It's a lot less quiet upstairs. My masseuse Tracy wasn't too good....in the sense that I hardly felt anything after the massage. However, I wouldn't mind trying a different masseur/ masseuse next time. Luna's not bad as a masseuse. Favourite so far would be Kelly :) (non RMT) And New favourite, but he's an RMT.... Pricier, but well worth it if you're covered :) Phillip's the name. I was 10 minutes late but he was very chill about everything and gave me my full hour of massage therapy. My shoulders feel so much better/ relaxed now. You definitely feel an obvious difference. He also explained a lot of stuff in Chinese to me and showed me some stretches to improve my problem areas. He speaks English rather well, I just prefer using Chinese. On a side note, they have 3 registered RMT's here that work from Monday to Sunday with different availabilities. I suggest you call in to make an appointment beforehand :) I think this place deserves 4.5 stars :)

I've tried many RMTs, and Talia is simply the best! She creates a calming atmosphere and tailors…read moreeach session to my needs. Her skills in identifying and addressing tension are unmatched. I always leave feeling rejuvenated and relieved. Her office is inviting, impeccably clean, and filled with relaxing music that creates the perfect atmosphere for a rejuvenating experience. If you're looking for an exceptional massage therapist, I highly recommend Talia!

Nice and convenient place to get a massage. It's located on the corner of Main & Broadway in the…read morehistoric Lee building. All the staff here are really sweet, and the space has a relaxing vibe. I've had massages by a few practitioners here, all of which had very different styles of massage. So if you find someone you like, make sure you request them again. I would definitely stay away from certain ones next time, as their massage style didn't work for me. Overall I would recommend Healing Tree. I should also mention they have a great online booking system, it makes booking a massage so easy and quick!

I've been a regular customer here for a few years so obviously I like the service. Good foot…read moremassage in a communal room, great place to bring a group. For me & family, owner Jeff will accommodate short notice group requests. I use Lisa for back etc. massage and she's great. (6 years there and counting). Prices are very reasonable, reflecting the fact that it's not a hush-hush super-tranquil atmosphere and the decor is down-to-earth, so I'd use the term no frills; the staff speak mostly Mandarin; so, if those are turn-offs, it's not for you, but if you want top-notch service at a good price, this is a great place.

Excellent reflexology/foot massage! My friend and I called to make an appointment after a long…read moreworkday and were pleasantly surprised to get two seats adjacent to each other for the most relaxing massaged. The people working here were very energetic and had good humor. They talked and laughed with us throughout our time there. As others have said this is not a quiet massage place, so if you're okay with that you will have a great experience. They really worked hard to get the swelling out of my foot and it felt 100x better when I left. Will return the next time I'm in the area for sure!

We had an hour to kill before we need to head to the airport. So, hubby drove us to this place…read moreunannounced and hope they have two open slots. The guy at the front desk is very nice and polite. We only need to wait for a few minutes as one of the masseuse is finishing up. Hubby got a body massage and I got a foot massage. We both had a relaxing time before flight. Highly recommend.

Came here to try their 50 mins foot massage. We got seated right away and gave us blanket & start…read moreinto the massage. Very good pressure throughout, the lady didn't say much the entire time , just massage. Overall good massage ..wish it was longer. Also they didn't spend a lot of time on the back either compare to other places I've been before, definitely more foot. When time to pay, the front lady just told us the price and we added tip, no funny look or anything which we were really surprised. Some places I read they would give you the look or ask for more tip. So very happy and wouldn't mind coming back for longer massage.

I booked a 90-minute massage appointment for 9am. It happened to be snowing quite heavily on the…read moremorning of and I took extra time off work to make it there on time. I saw that there was a sign on the door saying their reception doesn't start until 9am, their sign was inside and there was no one at reception. No one answered or came out when I rang the buzzer so I left. I assumed they had closed because of the snow. The appointment reminder email I received had no information about reception starting at 9am. The email did said don't show up more than 5 minutes before your appointment but then someone should open the door. I couldn't go back because I had gotten a ride there and didn't have time to wait around for someone to maybe open the door because the person dropping me off had somewhere to be. I called within 10 minutes and got charged a no-show fee even though I was there, just no one opened the door. I'm not waiting around in the snow for a business that should be open to open the door for me when they look closed and empty, especially if I had booked an appointment well in advance. The receptionist said, "It's JUST $30 plus GST." That's still money and your staff may have lost money but so did I - I had to take extra time off work and waste time commuting. Perhaps consider staffing the office appropriately at appointment times instead of making clients pay the price of your ineptitude. Take responsibility for your mistakes and poor planning.

Love it here, Professional, clean, convenient location, open 7 days, free street parking on Fraser…read moreand 16th Ave all street parking. Book your RMT if you find someone you like, appointments fill up fast! Thank you Honey and Garlic.

This is my favourite place to come to for an RMT massage as well as to use their IR sauna. I…read moreusually see Elise for a massage and she does an incredible job getting all of the kinks out of my back as I'm usually sitting at a desk all day. She takes notes of everything that's going on and offers advice on how to fix certain problems relating to my posture to ensure I can better myself. She's also so friendly and always a pleasure to talk to! The IR sauna is also one of my favorites as it's only $10 add on when you're there for another appointment (massage or chiro). You get 45 minutes in the sauna, and they give you an additional couple before so you can prepare and then after so you can get dressed. They have a sink in the same room as the sauna so you can wash up before you head out. Great little gem in North Van!

I love Northview Massage…read more I found this place on the internet when I was in need of massage services for an accident. The receptionists are all extremely helpful and patient. They work with you on helping find a good therapist that will help you with your needs. They offer tea and coffee while you wait. I've been going to Elisha, who is just lovely. She is so nurturing and caring. She always makes sure that you know that hour with her is your time. She goes above and beyond with tips to help your injury or adjust how you do things for your job to keep your symptoms at bay. I have nothing but great things to say. The walls of the clinic are a bit thin, so you might hear people in other rooms from time to time, especially during peak times, but this isn't a deal breaker for me. I will continue to go here even after my treatments end.

Amazing!!! Without a doubt the best massage I've ever gotten!!…read moreTiffany was so incredible, no rush and very thorough head to toe! We had got a last minute appointment with them at 9 am and it was the absolute best experience. $130 for a 90 minute massage and Tiffany used every minute! Found all of my sore spots and I felt like I was floating when I left!!!

Ms Lynne and Chris have NEVER disappointed!! We have been…read moreseeimg them for 3 years now and they always help us feel better