Took 2 weeks for usps to deliver from order date. Not sure if im good to smoke this or not. Im just not knowledgeable enough do to this being my first order of tobacco leafs. I know it doesn't look anything like the pictures I see in their reviews. Guess ill see if I get sick. read more

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Quick service, received fast. Always pleased. Always easy to place my order.Very reasonable priced.

This site is horrible. I saw a comment speaking of rude customers. And no, as a person that has worked in customer service for 10 years, she has been one of the most rude unconcerned person I have came across ever. You are supposed to feel good about spending your money with a company. This company will make you feel HORRIBLE for asking about your own order. They cancel as soon as you don't want to except something different than what was advertised. As if you mislead yourself. I would honestly just recommend you skip yourself the hassle because that 1% chance of them even being kind or welcoming to you is not worth it at all. The shipping takes like 8-10 weeks, doesn't depend on how much extra shipping you pay or what you select. And don't you even inquire about where it is. Just to even further you the type of people they are. I left a google review, on the communication or any further info after you place the order. I wasn't mean or rude. I used a separate email and everything. And like I said wasn't rude, I have the right after I purchase something to leave any review I want. Next day...these GUYS TRACKED ME DOWN!, Through whatever illegal weird resources they have. (Like I said while separate everything from who placed the order.) and cancelled it! I placed it 7 DAYS AGO! Save your time. I order from whole leaf tobacco and whole better experience in EVERY ASPECT! read more

I had an issue with an item from Leaf Only that I ordered through Amazon. I emailed the company and honestly didn't expect to hear back since it was a third party purchase. Not ONLY did I hear back, but Chris called me instead of writing a generic email response. He was attentive and concerned... and he fixed my issue immediately. I am stoked to have found these guys for my tobacco needs. The only thing I am changing is that my future orders will be direct from them. No more amazon. Cheers leaf only crew! read more

You literally have to inquire about your order to get it shipped out. Does anyone see the orders come in? I have ordered from this place several times and they won't ship my order until I contact them asking about it. read more

Very happy with the product... shipping was delayed so to COVID as with post things nowadays. However the product was very well sealed/shipped. Leaf remained fresh keeping its slow burning and mild flavor characteristics. Recommended for anyone who loves quality rolling products! read more

Leaf Only - Fresh CT shade grow leaf! - Tobacco Shops Near Me - Middletown, Connecticut

Horrible Customer Service ! Steer Clear to avoid aggravation. The Customer Service "Manager" was completely useless. Sent an invalid tracking number on 3 separate attempts. Her name was Monique Spuches. Clearly has no business being employed in customer service, as they are definitely scraping the bottom with the likes of this one. Completely useless. Obviously this company, Leaf Only, does not care for their customers to employ such characters to the front line and face of their company. Horrible experience. Steer Clear to avoid the aggravation. read more

These guys are the worst! Garbage products that are not even in the same league as other suppliers. The worst customer service! MAKE SURE TO READ THE REVIEWS HERE AND ELSEWHERE AND AVOID THIS RIPOFF OPERATION! I wish I had. read more

Have been going to leaf only for about 3 years. Never had any problems with them until there was a mix up with an order and I was charged double for shipping. Customer service reps said I would get a call Monday. I received no call and had to call them back the following afternoon. once I was charged double shipping I asked to speak to the manager. She proceeded to tell me that it wasn't on them to pay for shipping and seemed to be more interested in ending the conversation rather than showing any customer service. Will not be using their service anymore. read more

Absolutely horrible customer service. Ordered over a weekend, and they hold hard and fast to their 3-5 day "turn around time" to get an order out. I didn't want to get into an argument over what constituted a business day (apparently Mondays don't count) as the woman I spoke with was rude and apathetic to the situation. So here we are more than a week later and my order hasn't even been sent out at this point. This was for a small $150 order with no tobacco products (and all items in stock) and ready for shipment on Wednesday, according to the person I spoke with on the phone last week. I won't be spending my money here ever again. My orders from other vendors were delivered on Wednesday of last week which prompted my original call to get a status update. The lack of customer service and argumentative rep I spoke today (a week later) with tells me they dont care to have my business (they have 100 orders a day I was told). Ill just my money elsewhere next time. read more

I got started with rolling at Leaf Only - 100% of my tools and supplies have been purchased here. I don't have much to compare to, so I'm trying to be fair in that respect. I haven't been terribly impressed by the quality of the tobacco I've received so far. I've ordered American (both organic and non), Bright Leaf, Canadian (both organic and non), Burley and Turkish. One bag of Turkish I received arrived in a pile of tiny, bone-dry flakes as small as a dried kitchen spice, up to the size of a half dollar.. like I got the scraps that fell to the bottom of the storage container. Moisture overall has been very inconsistent. Some of the bags of leaves are incredibly dry and crumble with the gentlest touch. Some of the varieties have had a lot of dirt on them. I wipe them all off before de-stemming and shredding, and still end up with a pretty sizeable volume of brown dirt powder on my work tray after shredding. Another issue is the leaves arriving "matted".. like a big bundle of them were pressed hard together when they were moist, then they dried out and stuck together by the time they shipped, and they're very difficult to get apart (made worse when they're extremely dry and disintegrate in your fingers). My first batch of Burley and Bright Leaf were nice. The leaves were clean, tender, and easy to work with.. but so far that's been the only good experience. On a few of my leaves in one batch, I found what appeared to be very tiny dead bugs (hundreds of them on each leaf - tiny elongated black things), and had to throw away about 1/4 of a bag. I understand at these are agricultural products and that I can't expect pristine product every time, but the quality control just doesn't seem to be there. I like that this store offers kits (very convenient and a good value), and I like the amount of information on the website and large number of products on offer, but I haven't been thrilled with quality so far. I will be trying a different store next time. read more

I almost placed an order today , but I realized I had done , or tried to do business with this particular company a while back ,. I received 0 amount of the products I ordered , customer service said they would look into it , after a while I heard nothing , then when I enquired again I was told that customer service had already resolved my issues. They had not , and I still never found out what happened to my products ordered, may as well just threw my money out the window of a moving car read more

The partner/general manager did reach out to me to apologize, and he sent me a decent-sized order for free. He also shipped USPS, since UPS refuses to deliver from them anymore--and what I'd asked the customer service manager to do when I had issues. I would consider purchasing from them again if I don't have to deal with her. read more

Pretty cool Tobacco shop if you are into rolling your own cigars. They have all different types of whole leafs from different countries and various islands in the Caribbean. They also have various accessories that you can buy to enhance your smoking experience. The workers here are very friendly and helpful. Decent prices as well. read more

Rip off business. Ordered from them and package never made it to me but was returned and I was told I would have to pay new shipping costs. Then was refunded 1/3 of my purchase price. I suggest finding a better company to do business with. read more

I love the staff - very friendly and professional. I looked forward to my 30 minute drive to their store. They even gave me a jump when my car battery died...The diversity of tobacco on hand for rolling cigars is the best! I no longer pay the outrageous prices on over-taxed cigars and actually prefer the ones I've created. People have offered me money for the ones I make, but selling them would be, ahem, illegal. Since COVID, I have continued to order via mail, and will continue being a loyal customer. read more

Where do I start. For years the quality of the tobacco that are being sold in the gas stations are low quality. For years I couldn't figure out a solution outside of going back to New York where the best quality fronto leaf I've seen before I heard about leaf only, and purchase bulk and travel back to the other side of the country. The day I found Leaf Only my life was changed... Not only do they ship fast, and accurately, but their leaves are of such great quality! No matter which leaf/leaves I order they are great quality leaves. Also wanted to be specific about their customer service because I see some people in here who didn't sound too cooperative complaining about their customer service. The person that I've been in contact with ANYTIME I had a question or concern has been Monique . I believe she is the customer service manager, and she has been a great help to me numerous times. People please remember. Treat people with respect and be kind, and they will make sure as best as they can that you, as a customer, gets everything you need and even some complimentary items for being a good customer. Can't stand customers who t think they will get what they want being mean and nasty. Doesn't work like that. If Monique has a bad review, 9/10 that customer was not cooperative and was being rude. If you want to get the best out of your experience with any company be nice, and come with understand that they are running a business and things happen, unintentionally. Your job as a customer is to then be patient and understanding. That way you get literally everything you need and some items you may want just for being cooperative. Best Tobacco Company in the World, accompanied by one of the most professional Customer Service Managers I've ever encountered, Monique!! Thanks guys for the read! read more

Quality used to be decent even though its pricey compared to other places, but the last few times its been going from bad to terrible! This time I decided $115 for 5 pounds of trash is not fine by me and contacted them about it. The owner replied politely that its agricultural product and consistency can't be expected... while some truth might be in that you can't sell rotten product to people and expect them to be ok with it! Overall customer service does not exist for them and they could not care less if they lose me as a customer, thats why I will be taking my business elsewhere! I would stay away! read more

Have been using this company for years. In the beginning orders shipped quickly and leaf quality was consistent. Lately, about the past year, orders take a week to even get out the door then another to get to your door even if you pay the ridiculously high next day shipping fees. Last time I paid for next day shipping my order took four days to even ship out from them then another six to get to my door. The last year the leaves have also been very inconsistent. Either very dark and thick or very light and thin with holes in them, when ordering the "same" product. Have called multiple times with no help from anyone. They are the only company I've found with this service. Maybe they know it too so service is lacking? Please return the quality back to where it was in 2014!!! read more

They sent me moldy wet tobacco and then refused to send a replacement or refund this place is crap.

I bought leaf tobacco from this place and they sent me a different leaf then what I ordered. They replaced it with a worse quality leaf...on top of that with attitude and arrogance. When I explained to them that this leaf is from the top of the plant...which no one can smoke it's much too harsh, bitter, and loaded with nicotine. The person on the phone talked down to me as if I didn't know what I was talking about. I do not recommend this company at all. I will NEVER buy from them again, I threw away all the tobacco they sent me...it was shit. read more

Website has added security that doesn't allow my online purchases to go through ever, when I am perfectly capable of making purchases any and everywhere else...... I can never get an answer on the phone, during supposed business hours... never get a call or email back if I email or leave a voice message addressing my concerns... It is unfortunate the lengths you guys have gone to, to lose business. Why? read more

Don't pay for faster shipping and faster turn around time. It will not make a difference. You will still have to wait 7-15 days. I payed more for shipping then I did for the tobacco and it is still very late. read more

ACCUSED ME OF FRAUD . how many times do I have to speak to you guys ? I called and spoke to someone . what is suspicious ? I found it suspicious to receive anonymous calls regarding a business matter . why didn't she call from a business phone number ? and why didn't she state the company name and the nature of the call ? someone calls your phone snooping around asking questions that' was suspicious to me . I calling to talk to a manager and no one answering the phone . this is going to be and issue . I don't feel like your company has dealt with a honest customer correctly . how can you loosely accuse ppl of fraudulent activity . especially over something so petty . read more

They used to be great and I don't know what happened. The description of their products 85% of the time is incorrect. When you call and question them it's not their mistake. How when the whole pound is light and smoking like trash and that's exactly where the order went. No refunds and their staff is extremely rude, at least all the females that I've spoken to. To top off their stellar service they have now included and turn around time fee. That's insane, so your paying for shipping and handling and now their making you pay for them for packing up your order and ship it. Sorry I thought that was covered under SHIPPING. That's literally part of your job and now you want to charge extra for that. I will never order from them again thats robbery. read more

As much as I want to continue to do business with this company, I simply cannot. After a total of 9 orders, I can say the only thing consistent about their product is the degradation of quality. I have been dealing with the same leaf for all of my orders, but when I ran into an issue with the leaf being extremely thinner than what I had become accustomed to, customer service responded that the bale was lighter in color due to a new crop. This did not answer my issues of the consistency of the leaves not being up to standards of previous orders, and I was not accommodated in any way. I spoke with customer service today again after trying to place another order only to be met with the same thin leaf that actually matches the description of another leaf they carry. I was told I would be fully refunded for this leaf when I return it, but I'm still left feeling unsatisfied with the way the entire situation was handled. read more