This is for the Firstar Bank on Chandler, not the one on Main. For over 5 years now, I've been…read moreinvolved with the management of two accounts on a daily basis, others occasionally and a few loans. Each and every time I have had a question or needed assistance in any way Ms. White has come to the rescue with one quick phone call. I wish the other vendors, customers and owners I work with had the same record! Last week, I found out at about 4:40 pm that I needed something done before the end of the day. I made the call, Ms. White handled the request immediately with a friendly, helpful and professional attitude. This morning I needed some information for our CPA, as always I had the reports in hand via fax in less than 5 minutes. To gather the information myself would've taken a couple of hours! Thank you Ms. White

Company has lost touch with the needs of the consumer. They don't provide reliable information and…read morethe owner of the company is never at work and never returns calls. When I call they always have an issue greater than my loan. The power was out, the phones were off, water was off or the owner was in court being sued. Please do yourself a favor and find a better local lender choice that actually cares.

This mortgage company charged my credit card without my authorization to a third party merchant. I…read morewas told by the manager on 3 different occasions that a check was being mailed to me to cover the charge. After several weeks and 3 phone calls to confirm their commitment for payment, the check came. They did finally reimburse me for their mistake but if I hadn't hassled them for payment, I'm not positive it would have happened.

Shopping for a new house is fun, shopping for a mortgage can be stressful. We spent months deciding…read morewhat we wanted in our house, but we didn't spend much time at all looking into mortgages. This is where Mike stepped in, he not only got me a lower rate than I knew was available, he made the process simple from start to finish! The website is extremely easy to use, Mike and his team provide you a login, instruction and a portal to upload documents with no hassle. I actually did 90% of my loan on my phone, Point and click! The experience with Mike was not only painless it was actually pleasant. Kudos to Mike and his team for providing the type of simplicity and customer service that is lacking today. Relationships matter! Thank you Mike! -JR

Wow! Fantastic resource and amazing performance by Mike and the Academy team. He made it extremely…read moresimple to access and sign all the documentation FAST! He was clearly 100% committed to the successful, expedient financing of my home, and always ready to help with any questions I had about the process and all of the financing jargon. I shopped 12 local lenders and Academy had great rates and fantastic, honest service with a heart to help others. Seriously, LOOK NO FURTHER!!