Unfortunately, my first experience at this salon has been disappointing from beginning to end…read more
I decided to give this business a try because it's conveniently located across the street from my home. I called ahead and made an appointment, but upon arriving, I immediately felt that the customer service was less than welcoming.
Although my nails initially looked pretty, the technician seemed rushed throughout my appointment, which made the experience feel uncomfortable. The technician who performed my pedicure was pleasant, but overall, I left feeling that the service could have been more attentive.
Unfortunately, less than 72 hours after my appointment on Saturday, one of my nails completely popped off on Tuesday morning. Given how rushed the application felt, I was particularly disappointed that the nails hadn't even lasted three days.
When I returned to have the single nail repaired, I spoke with Tina, the owner. Rather than acknowledging the inconvenience or offering an apology, she questioned why I hadn't called ahead and informed me that the wait would be over 30 minutes.
I completely understand that businesses get busy and appointments need to be scheduled. I offered my availability for the following day, and we eventually agreed on 6:15 PM. However, throughout the interaction, I felt as though I was inconveniencing her simply by asking for a recently completed service to be corrected.
What disappointed me most was the lack of empathy, accountability, or genuine effort to make the experience right. As someone who also owns a beauty business, I understand that things occasionally go wrong. What sets a business apart is how those situations are handled.
I would have expected a more considerate and professional response, especially from the owner herself.
At this point, my nail has not yet been repaired. I'm willing to update this review after my follow-up appointment to reflect how the situation is ultimately resolved, but unfortunately, my first impression has been far from positive.
UPDATE: Deducting a star. I returned to the salon today to have my broken pinky nail repaired. The nail technician Tammy who assisted me was very sweet, professional, and helpful, which I genuinely appreciated.
Unfortunately, the owner's attitude was still horrible. She repeatedly gave me dirty looks and seemed visibly bothered by my presence, despite the fact that I was simply returning to have an issue with their work corrected.
To make matters even worse, TODAY same evening, my thumbnail broke during normal activity! This is now the SECOND nail that has broken within just a few days of receiving my set.
At this point, I'm beyond disappointed with both the quality of the work and the owner's customer service. I paid good money for these nails, and I should not have to keep returning to have them repaired.
I no longer feel comfortable having this salon attempt another repair. This has been an incredibly frustrating experience, and I would not recommend this establishment based on the quality and treatment I've received.
FINAL UPDATE -- OCTOBER 23:
I returned to the salon today to request a refund for my acrylic nails after TWO nails broke within four days of receiving the service. The first nail broke within 72 hours, and I returned to have it repaired. The following day, my thumbnail broke as well during normal activity.
To be clear, I was not requesting a refund for my pedicure, only the acrylic nail service due to the repeated quality issues.
Unfortunately, the owner's response was extremely disappointing. Rather than acknowledging my concerns or attempting to reach a mutually agreeable resolution, she became loud and defensive, repeatedly refused my refund request, and even threatened to call the police.
She insisted on repairing the nail again, but I explained that I no longer felt comfortable returning for additional repairs after two nails had already broken. I simply wanted the issue resolved so neither of us would have to continue dealing with repeated appointments.
As a fellow business owner, I also expressed directly to her how disappointed I was with both the quality of the work and the customer service I received. I understand that businesses have policies, but there is a professional and respectful way to handle dissatisfied customers.
Ultimately, I left without a refund or a resolution.
This experience has been incredibly frustrating, not only because of the poor durability of the nails but also because of how I was treated when I attempted to address the issue.
I will not be returning to this establishment and cannot recommend it based on my experience.