American Craftsman's pieces do sell here- despite the heavy, heavy-pocket prices. Plus Irene…read more(manager?) has had her NYC clients follow her all the way here to shop- so her items do say something....right? She may have mentioned they moved up here when everything hit the fan in '20(?). Located in Lenox, MA, Craftsman carries metal, wood and glass pieces handcrafted by local artists. We kept our gifts very reasonable when we picked out something locally made in the Berkshires and settled on a vase for my Mom and another for my auntie-in-law. Irene was super kind and topped it even more when she delicately boxed and ribbon-tied our vases. While prices aren't completely accessible, each piece is unique in style and has a story behind it.

Rude, angry and obnoxious behavior toward a family. Extremely snobbish owner. Items on display…read moreallowed to be touched by some customers yet making condescending comments when two young men expressed interest - "don't touch unless you have money to spend". May have treated us worse than other customers because of our accents? Yelled at both us and our children using excessive profanity. Repeatedly invited physical altercation when we stepped outside. Unbelievable. Never seen anything like this. Avoid at all costs.

Purchased an item listed as "very good condition" that -very clearly- was not-- a few deeply etched…read morefingerprints and overall damage to the surface of the work. Luckily I did not pay too much, but it's unlikely I would have bid if the photos or description properly represented the condition of the piece. Emailed them to discuss and received no response. Don't think I'll be buying from them again without personal inspection, if at all. Stay away.

Great objects and terrific staff. Really enjoy working with them. They always go above and…read morebeyond with questions and viewings and arranging appointments for pick up. I even received a hand written note thanking me for my purchases. A plus and a huge asset to Hudson and designers.

The friendly reception and review of the pieces I have brought to Hitchcock for refurbishing has…read morealways been excellent. The workmanship on each piece, whether chair or table, has been done to exacting standards and very much appreciated. I shall be bringing an already rebuilt & refinished rocking chair back since a recent guest damaged the beautiful job Hitchcock did several years ago. The price for each piece was written and accepted, the work was done within the expected time, the value of the actual work and the personnel attitude is exceptional.

There are many places where you can find used Hitchcock furniture in excellent condition. I urge…read moreyou to buy these classic pieces from antique dealers, rather than buying from the company that now produces new Hitchcock furniture. My experience with them was incredibly frustrating, they were exceptionally rude, and they did not deliver as agreed. I ordered one table and five chairs in February 2021. I was told at the time that four of the chairs were a special order that could not be cancelled, I paid for half of the order up front, and I was told that the full order would be complete in six weeks. After six MONTHS, I had not heard a word from the company, and I tried to cancel the order. They promised that they would have the order finished in 2 weeks, and would waive shipping costs. After another 6 weeks, I again tried to cancel the order, but was told that it was complete and I could not cancel. I offered to LET THEM KEEP a significant portion of the deposit, and cancel the whole order, and they refused (in a unprofessional and extremely rude way). After I realized that I had only agreed not to cancel 4 of the chairs (all of which had been paid for for 8 MONTHS), I told them that I was canceling the table and would take the chairs. I owed them a small amount of money for the fifth chair, which I paid. After not hearing from them for weeks, again, I was asked to provide the same amount of money for the fifth chair. I had to pull up my credit card statement to prove that I had already paid that money. They never even responded to my email with proof of payment, but did send the chairs. When I received the chairs, I realized that they had the wrong stain (we agreed to Harvest stain, chairs were done in Riverton). I emailed to state that they were in the wrong stain, but that I would accept them, and I again never heard back. Bottom line: They promised an order in 6 weeks, took 8 months, were rude about a partial cancellation, tried to get me to pay them twice, and got the order wrong. DO NOT BUY FROM THIS COMPANY.

My wife and Istopped into this shop last weekend looking for a desk after having searched through…read moremany other shops in the area and found a great one. Great selection and taste.

Horrible experience. Run!…read more Alison came to our house, measured our area. We have a confirmed email. The print was sent right to our framer and framed. We learned print was not numbered or signed and after a $1000 frame we saw it was the wrong size. She blamed everyone else but herself. The framer and I agree to split the cost with her and she refused. We showed the documentation to a lawyer and he said it was clear and we didn't owe her the money for the wrong size print. We paid to get her out of our life and how have a print which doesn't fit the space and is not numbered or signed. Run!!!!

Loved this gallery. Amazing collection of artists and all types are imagery. And the gallery owners…read moreare great. Well worth a visit. Great to work with. We will be back.

Surprisingly HUGE warehouse of Japanese antiques! Lots of different items, from porcelains to…read morestone pagodas, shop signs, magazines, and paper scrolls. Friendly owner who sources items directly from Japan. The stone Buddha statues/pagodas are perfect if you want to create a Japanese garden, much higher quality than your local garden store. Take time to sift through, admire the craftsmanship, and find your treasure! To find the place, be sure to go down the driveway between two stone statues, there is some parking in back. It is next to a great bakery/coffee shop spot.

An astonishing collection of Japanese antiques on display. One of our favorite destinations when…read morewe're in the Berk.

For years, Caligari's has carried everything we have needed. The staff are knowledgeable and will…read morewalk us through the store right to the product we are seeking. If they do not have an item they will order it for prompt delivery. Smells exactly how a hardware store should, a pleasant blend of many scents. We have depended upon them for years. They even sell barbecue grills which they deliver and setup for no extra charge.

The employees at this store gave allowed someone to walk out with my $2000 pickup order without any…read moreID or verification. When the police were called I was told to leave with no resolution--no refund nor would they give me the item that was there and available. They admitted to not checking any credentials and allowing this to happen.

Hubs and I have always been obsessed with antiques and vintage items- but even more so in the last…read moreseveral months. When we're road tripping it or flying somewhere, we make it a point to search out places that carry great items with a reasonable price tag. And Black Squirrel in charming Lakeview, CT, was on our path while heading to the Berkshires. Black S. has a total of 9 rooms filled with antiques and vintage items sourced from everywhere. This isn't the type of antique shop where you'll have several antique owners under one roof- this my friend, is operated by Joanie and her husband. From jewelry, small furniture items, home decor, art, accessories, etc- you'll find it here. I'll be honest, this isn't the 5 and dime type place. Items do cost- but we had a nice percentage written off in the end for personal reasons- so we appreciated that. If and when you do come here, give yourself a nice chunk of time to browse and feel the items in ALL 9 rooms.

Drove over an hour only to find it closed during posted business hours. Owners were there having a…read moreyard sale instead.