Biggest scam ever--AVOID AT ALL COSTS. I made a reservation on booking.com for my September trip and received an immediate confirmation. Thirty minutes later, I received a separate email purporting to be from the hotel itself via Booking's messaging service, asking me to validate my credit card through a suspicious link. They threatened to cancel my reservation within 24 hours if I didn't comply. I contacted booking.com, and they confirmed my reservation was valid and would not be canceled. I also emailed the hotel directly, but they did not respond.
A few days later, I received an email notification that the hotel had flagged my credit card as invalid. However, I had booked additional hotels for this trip without any issues. I called the hotel directly, and they claimed they had no record of my reservation. They offered to let me book the same stay for over $3000 USD for 4 nights. When I questioned why I needed to cancel my reservation if they had no record of it, they abruptly hung up.
It turns out they advertise rooms at lower prices online to lure customers into clicking on suspicious verification links to steal credit card information. Then, when you call them, they demand an exorbitant price if you still want to stay there. It's no surprise the hotel has such low ratings (50-90) on all third-party booking websites, while other hotels have hundreds or thousands of reviews. Save yourself the hassle and avoid booking with them. read more