I was in need of electrical work on my 2010 Lexus ES350. Luckily, Yelp put me in contact with On…read morethe Road Mechanics. Michael responded promptly and inspected my vehicle the next day. Although we had a hiccup with the battery being totally dead, Michael expertly diagnosed the problem and performed an alternator replacement as only a professional could. He tested the alternator thoroughly and I can say that my Lexus drives as if nothing happened. I highly recommend Michael and his business, On the Road Mechanics. His mobile auto service is convenient and reasonably priced. Additionally, Michael is a friendly and honest guy. If I am in need of mobile auto service in the future, I will not have to search. I will contact Michael right away.

Installed battery in November and it stopped working in May. I called to ask if it was under…read morewarranty, and he started saying that it was my fault, and the "so called mechanic" was wrong. The mechanic I used only said that the battery was not charging and probably bad from the manufacturer, not that it was installed incorrectly. At the time he came, I had not driven it in awhile and had some issues with squirrels. But I had it fixed and drove regularly since and confirmed with a local shop. I called wondering if I could have him come out to fix it (I thought labor was covered under warranty). He said it wasn't and started saying that he has never had issues in 10 years and he wouldn't come out because gas was too expensive. I am willing to pay someone (including him) to fix it, but opted not to go with him because he was speaking unkindly and accusing the other mechanic of being wrong. I am disappointed in the service and follow up. I would suggest going to a local shop instead of someone who travels.

Great service Fair prices and good quality…read more Also very flexible on time so I was able to get it done soon

I came in because Jorge seems knowledgeable, and that trust is what led me to bring my beloved car…read morein. The execution of the work which is done by the workers is where everything falls short, especially something I paid a couple thousand for. I made specific requests before the job and made requests that were directly tied to the primary repair for good reason, Jorge accepted and I felt assured at the time. But in the end, to my own inspection they were found to be ignored, costing me more time and money to go back in to fix. The shop's decisions led to issues that were entirely avoidable. A part that could've been easily addressed while already disassembled was instead left broken as it was and installed. The assembly also came back loaded with unnecessary RTV and Locktight, as well as some screws being loose or with stripped heads. The craftsmanship is difficult to look past. I was assured the replaced assembly was in good condition and that they would do their due diligence to make sure things would be working right. Initially it seemed fine, but what I found underneath was unfinished work, which led to my discovery of also disconnected components that were also broken by them that I know were not broken beforehand because they were new and made no weird sounds and will now prematurely wear (it also made concerning sounds when I just got the car back initially which is why it caught my attention), also meaning safety concerns due to the lack of detail. Things I specifically asked to be handled were left untouched and unreplaced. I now will have to live worrying about what will break next because of this, what is currently broken that will leave me without my car working, how my car will be affected by all of this and when I'll need to fix everything all over again because with the way things are going it seems like that's where things are headed already, and what actually got fixed or what condition each part is in. On top of that, my car came back with exterior damage deep in the paint that wasn't there at drop-off that looked like it was done while moving the car around the shop. When I raised this to attention, no accountability was taken. They said they weren't sure who caused it and so they wouldn't take any responsibility for the damages. They were apathetic didn't offer to try to help or figure out how they could help, which wasn't very welcoming or reassuring. I now look at my car, and I feel pain and worry from seeing how things are now. Post-primary job, wanting to give them another shot, I had an engine code come up and they didn't diagnose the actual problem, they replaced a new part which still threw the same code and they did not solve the problem. They're affordable and Jorge is knowledgeable. But quality control and follow-through from the workers, and his quality control at handoff is a serious problem that should be addressed. I wanted this to be my go-to shop but this wasn't right, and I cannot recommend someone to come here when things are like this leaving me with a huge burden affecting so much, with a car that now needs more time, money, and effort put into it even after going with all the shop's recommended services and initial reassurance paying in the couple thousand because I mistakenly trusted them.

I came in for an oil change, but the also flushed my power steering, and changed my air filter. My…read morecar was definitely running better after they serviced it, and I was able to to get it all done during my lunch break. I am not sure if it cost more than my regular mechanic, but I was glad that I didn't have to make an appointment and was just able to wait. The reason why I am only rating them 4 stars is because when they changed the cabin air filter, they moved everything that was neatly organized in my passenger seat to get to the glove box. They ended up just throwing everything everywhere in my van. If they had just told me to move everything, I would have. I just wanted an oil change, but they told me there were other things that my van needed, and I said yes to everything they suggested. I did not know they would need to get into my glove box. I wish they had just asked me to move my things instead of making a mess. Other than that, my van drives wonderfully.

I started going to this place when I got my car about 2 years ago, because it was on the list of…read moreplaces that works with the CarMaxx warranty program. They started off amazing, but over the last 8 months have been sliding down hill, and are basically at rock bottom. This last time, I checked their website and Google listings. They both said SMOG services are offered, and specifically said, no appointments, head over (which I have been told MANY times by this place). So I show up, park in line, and a (very nice and polite) employee tells me that the person who does SMOG is off Monday and so they can't help me. I asked why the website doesnt list times or they don't set appointments and was told "we do not do anything with the website," and as he wasn't going to do anything for me, and I was clearly upset and he didn't want to actually handle a customer service situation, he decided to say have a nice day and walk away while I was in mid sentence and going to ask for a manager. My advice, it is no longer a reliable place to take your car. Go anywhere else pretty much! I know if I can find another CarMaxx certified station quickly, I will NEVER use this place again.

I've been taking my 1998 Ford Ranger to Reliant for maintenance and repairs for many many years and…read moreI couldn't be happier with the service. Keeping an older truck on the road takes honesty, experience, and attention to detail, and that's exactly what I've found here. They take the time to explain what needs to be done, never recommend unnecessary repairs, and always charge fair prices. My Ranger runs reliably because of the quality work they do, and it's reassuring to have a mechanic I can trust with a vehicle I've owned for many years. It's rare to find someone who genuinely cares about their customers and takes pride in their work. If you're looking for a knowledgeable, trustworthy mechanic--especially if you have an older vehicle that you want to keep running strong--I highly recommend them.

I've been going here for years for oil changes, smog checks, and random maintenance. They're always…read morequick to take you in and service usually happens pretty quickly. Always check their website and mention any coupons that might apply to your service request. They're awesome at honoring them.