Everything was going nicely till we checked out. We only really interacted with one staff member,…read moreErica. She was great at first. At the end of checkout they charged my card an extra amount of money for 2 wine bottles that we had already paid in cash to Erica. They said they had video proof that we just took the bottles from her and left. I asked for the video footage 3 times. Each video was clipped short before or after the money transaction. Erica must be pocketing the money. My friends and I work at a hotel at a winery! We would never leave without securing payment. If you do go there, please don't make the mistake we made and make sure you ask for a receipt for everything. Also, we stayed at a lot of places in Italy, but at this area people seemed to hate Americans. We would get the dirtiest looks and whispers and they would not even try to be discrete about it. It was very uncomfortable.

Considering that this is a 5-star hotel I would have expected better rooms and more included in the…read moreprice. My stay in this hotel was very pleasant, but the bathroom was very small and inconveniently designed. Also, the thermal pools in the hotel we had to pay an additional 40 euro pp for. The service was good. As it is mid-season we were able to get a late checkout (6pm) and the hotel had upgraded our room (we didn't even need to ask for this). If you're planning to stay at this resort make sure to ask for a room with a nice bathroom. The lady at the reception recommended me to do this next time.

We stayed here for two nights during a VBT cycling tour of Tuscany. This resort is one of the few…read morefive-star facilities in Tuscany. Its main highlights are a private beach on the Estrucan Coast, an outdoor pool, and a lavish spa with treatments, therapies, saunas, steam rooms, and Roman baths. Our ground-floor room was fine, with a nice outdoor patio looking out on the resort's private park. It included free Wi-Fi, Sky TV, a bathroom with both shower and bathtub, complimentary bathrobes and slippers, a mini-bar, and a safe. Some of the people in our group requested room changes because of problems with the showers. We luckily didn't experience any difficulty with ours, but don't be afraid to ask for assistance or another room if need be; the staff seemed eager to accommodate. We opted to eat dinner out both nights instead of at the facility's restaurant, but we had the complimentary breakfast here both mornings. This was a cut above the free breakfast provided by most hotels, with hot scrambled eggs and bacon. Service at the front desk was always courteous. We especially enjoyed the beach, the massage treatments in the spa, and the lobby bar, where we enjoyed pre-dinner drinks. Please note that you pay extra for treatments at the spa, as well as for special services like laundry or ironing.