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Le Maison Noir

5.0 (1 review)
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3 months ago

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Walmart Supercenter

Walmart Supercenter

(14 reviews)

$$

Average location. Fairly well stocked but disorganized and many shelves were empty. Don't think…read moreI'll bother going back.

I'd just like to share our experience in the automotive department today! And let me preface this…read morewith it will be a cold day in hell before we ever EVER EVER even consider using your automotive department EVER AGAIN. My husband brought our car this morning 1st thing for an oil change and to see if a leak in the tire could be repaired. We live close to the store so my husband dropped it off and walked home. First, the guy said that HIS CAR was the only car in front of us, so it shouldn't be too long. (WTH is that? Employees go before customers?) Then, a few minutes after he returned home, husband received a text that car repair was on hold. So we called, waited 20 minutes on hold, the rep answered the phone "hello, hello" my husband had to ask if he had the correct number. Then we were put on hold about 10 minutes, then were connected to a phone that just rang and rang. Then I called as well, again phone was answered with a "hello", a thank you for calling Walmart this is xxx, how can I help you - you know basic customer service. Then, finally about 10 minutes later, we finally talked to technician. We were told that the tire was unable to be repaired, we discussed 2 new tires/prices, etc. we thought that it was going to be okay at that point. About an hour later, we received a text that it was ready. My husband walked back to store expecting 2 new tires and an oil change. Unfortunately, they totally forgot about the oil change - at this point I would've just left and had an oil change done somewhere else, BUT my husband asked why the oil change wasn't performed. He was told that because the tire was unable to be repaired that they had to tear up the first ticket - they couldn't add the oil change to the new ticket or add the tires to the old ticket -really? - and it would.be another 30 minutes, mind you, he could either walk home and back again Or Wait in the store. He chose to wait on the store. This department seems without ANY leadership and with NO ONE responsible in charge or even competent. I dare say. We were in the store shopping on Saturday (yesterday) and stopped in just to see what the wait time would be and hours they were open. The entire lobby was filled with people just standjng around , at least 3 had on associate vests and no one was there to greet us much less answer questions. So, yeah,Is that really how they treat their customers i also left this message with Walmart and if they respond ill be glad to append my review with their response but I write "I know this most likely won't be responded to or even read, but I thought you should know about this experience. And it's a shame because you guys are very convenient in location but I'd rather be inconvenienced as far a taking car in then be inconvenienced with incompetence or apathy or both. Very unprofessional and I will be very vocal about my experience today and how Walmart treats their customers. I would be an appreciative of a response on how you addressed this issue and how you intend to change the experience of your customers to awful at a 1 to a 5 - especially ones making large purchases in your store. Or perhaps you just don't care. That's the way my opinion is leaning at this time. Thank you" We will see if they even respond

Le Maison Noir - personal_shopping - Updated May 2026

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